Printer not scan with the recent upgrade of Mac.

I upgraded my Mac OSX to 10.6.8 and now my HP PSC 1410 don't scan. I downloaded the Mac OSXupdcombo and the HPPrinterDriver2.16.1.dmg, installed and rebooted, but still does not work. Do I need to uninstall the printer? I don't want to lose the print capabilities in order to restore the scanner.

Hello thepotter,

Welcome to the HP Forums!

I understand that you are unable to scan a document after upgrading your Mac computer. I will do my best to help you! Please follow these steps:

Make sure that all the Apple updates are made on your computer. Please follow this document Apple here to help you. Then, try to repair disk permissions by following this document Apple here.

Once you complete these steps, please try to scan a document. If you are unable to scan a document, then I would recommend uninstalling the software. Please follow this HP document uninstalling the software of the printer. (Remove the USB cable from the computer at this point.)

Now, install the full features on the site of HP software here. Please post your results, I'll be looking forward to hear from you.

Have a good night!

Tags: HP Printers

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