Printer OfficeJet HP6600 having phantom paper jam message

My 6600 OfficeJet printer displays a starting paper jam message ' remove the rear access panel... ". "The problem is that I've never had a paper jam and there is absolutely no paper anywhere which is the origin of the jam.  I turned off using three different methods open the door of each service, and this error message still appears.   I can't pass this message to make a test print.

All the cylinders seem well and ink cartridges are fine.   Any help would be appreciated.

As a result of the issue of paper jam, I ended up calling HP support and they could not solve the problem.  They sent me a new printer and everything works again.

Tags: HP Printers

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