Printer Officejet Pro 6830: problem with printhead

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• OfficeJet Pro 6830: Problem with printhead

  My operating system is Mac OS X 10.5 Yosemite but who did not have the menu drop down.  In any case, I too more ink for my Officejet Pro 6830.  I ran through the troubleshooting suggestions, nothing worked.  I've unplugged and took ink and back in.  My printer was purchased on 06/05/15.  I do not see the feature that allow the print head be replaced, who would say that my printer it just says: Oxc19a0020 and problem with printhead.  It appears so, there is nothing that can be done other than to buy a new printer?

  Solved!  HP sent me a replacement.

• HP Officejet Pro 6830: problem with printhead

  Error message: there is a problem with the printhead

  I turned printer off and unplugged, rebooted and then same message.

  This link explains with this error msg & steps to follow.

  Most likely, you will need to contact HP support.

  Open this link: www.hp.com/contacthp/
  Then enter your product number or select Auto detection
  Scroll up to "still need help? Fill out the form to select your contact options.
  Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appears.

• OfficeJet Pro 6830: Problem with multiple Pages into one file

  I just bought an OfficeJet Pro 6830 problem and have the scanning of several pages in a PDF document.

  I checked and the box advanced settings/file/create a separate file for each page is disabled, but it will not always combine pages.  Registration prompt window upward after finishing first scan.

  Previously I use Desktop 4580 without any problems and the file to automatically create the folder of the current month in Myscan and analysis enable the scan file be save.  It seems that this function was also missing.

  Please advise.  Thank you.

  Hello

  Scan you from the glass flat or the top of the charger page?

  If you use the charger to top of the page, the pages must be taken and analyzed before the scan to finish.

  If you use glass, ensure that the box show the display after scanning is enabled and press scan, click on the button "+" under the preview of scanning to scan the next prior pages by clicking Save.

• HP Officejet Pro 6830: Problem with head of printing and error 0xc19a0020

  Tried on MS 8.1 64-bit and Mac OS.

  Having a problem with the printer.

  Constantly saying problem with printhead 0xc19a0020.

  Tried the troubleshooting suggestions, no results.

  I tried unplugging ink and placed back, even.

  Any suggestions? Should I replace the print head? Possible with warranty?

  Hi @Sergey_Burnos

  You will need to contact HP Support to obtain a replacement. Are you based in the United States? If so, please call 1-800-HP-invent (1-800-474-6836).

  Can you please let us know how you get on?

  Thanks, Ciara

  http://support.HP.com/us-en/document/c04839288

• OfficeJet Pro 6830: Alignment of printhead error.

  Hello. I have the above printer. I get the message print head alignment error. I have unplugged and restarted, he could usually get another page or two either printed or copied, and now I can't get anything to print. It gives me just the error message from the print head alignment. I've been very busy and it worked when I did this as mentioned above. Since it stop working completely, I checked in to see that the warranty has expired on 01/06/16. It must be a problem on this particular printer, as evidenced by what I read online. I wonder what I can do? HP Will stand behind this printer, since it has this problem, even if it's beyond the warranty period of 23 days?  

  Model #: E3E02A
  Serial No.: [personal information]

  Hello and welcome to the community of HP @WapitiRoyal,

  I understand that you have a problem with the printhead on your HP Officejet Pro 6830. I'll be happy to help you.

  Here is a link to a document that provides instructions on how to fix your printer. Please follow the steps and let me know the results.

  68xx - error 'Problem with printhead' HP printers (Americas and Asia)

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• Officeject 6830 Pro: Color Officejet Pro 6830 problems

  I have problems with the Officejet Pro 6830, I can't get the color red and purple to print on all my documents, instead of Red that I get pink and violet, I get blue.

  Hi @Chantilly005.

  Welcome to the Forums of HP's Support. I understand that you have a problem with print quality. I would like to help.

  Try to go through the following troubleshooting document. HP Officejet Printers - the problems of poor print quality

  I would like to know if these measures worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• HP Officejet Pro 6830: Scanning with Officejet Pro Wireless 6830

  HP Officejet Pro 6830 analysis wireless? I tried using the wireless and ethernet without success. When I look at the system of preference/printer & Scanner / Officejet pro 6830 I see not "Scan" type in the printer option although it seems if connect you via USB.

  Hi @kskhater,

  It may be best to contact Apple to make sure everything is configured correctly and the necessary ports are open.

  You can create a second admin account, is not on the privileges, it is to determine if there is a problem with your user profile. The question might have something to do with your printing system. I know that the issue is scanning, but the printing system, it's what the driver, and since we already have reset the printing system, Apple may need to reload, or the operating system. Create a second user account will help determine whether the problem is related to your account.

  As you can see, at this point, we are at a stage of diagnosis, troubleshooting is the process of elimination. To identify the cause in order to solve the problem.

• OfficeJet Pro 6830: REPLACEMENT status print Officejet Pro 6830 says no Ink/toner

  Received a replacement Officejet Pro 6830 due to print head problem - new printer will print live but will not print a Microsoft Word document: status says no toner/ink.  Any ideas?

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• OfficeJet Pro 6830: Printer OfficeJet Pro 6830 how to scan to PDF files

  I bought a HP OfficeJet Pro 6830, and I can't understand how to scan documents from the printer to my computer in PDF format. It analyzes only in JPEG format.

  The documentation I found online says that the PDF option should be present on the touch screen, but are the only options on my printer to scan to the computer, fax scan, scan to e-mail, etc..

  I have 10 windows and a new HP laptop.

  Can anyone help?

  Hello

  Thanks for your comments.

  The disc that came with the printer may or may not have the support to win 10 OS as the priter was launched before Win 10 is available - where the download URL would be a safer way to get the WIn 10 OS feature MANY software.

  We recommend that you download (save on the hard drive) rather than installing in online it.

  After you install the FULL features software, you will be able to scan in PDF format.

  Hope that helps.

• OfficeJet Pro 6835: Problem with the print head - Oxc19a0003

  Just bought the Pro Officejet 6835 this month of April and now the print screen shows "Oxc19a0003, there is a problem with the printhead". Had tried a hard reset of the e power cord does unplugging and is still showin the same error. Can't find a number of HP support, I can call or chat online. Help, please!

  Hello

  Its unfortunate to see this error on a new pritner.

  The error appear while you were setting up the printer for the first time, before installing the ink? (Yes/no)

  The error appear while you have been putting in place of the printer for the first time, after installation of ink? (Yes/no)

  Can I know if you had printed a few pages before the error appeared? (Yes / no)

  The error appear as soon as you switched on the printer? (Yes / no)

  However, please call HP Technical Support for assistance.

• OfficeJet Pro 8620: problem with ink

  Hello. I have nothing else to the HP printers used in my life using the computer - more than 25 years! I bought a new Officejet Pro 8620 2 years. I also bought cartridges refilled at the same time as my father died and I would need to use the printer a lot. Unfortunately, I bought ink another 3 times for this printer, when printing somewhere near 100 pages ALTOGETHER since the purchase. Problem is the printer keeps saying cartridge is not HP and damaged - should replace the HP cartridges. I've NEVER had a problem before using reloaded cartridges. Why change now? Am very close to get back to using my old computer Win XP and more old HP all-in-one printer. I have 3, and none of them has NEVER given any problems.

  Looking for help on this. Have always had confidence in HP before - don't want to lose that now. Last cartridges were new HP, but still having the same problems. Suppliers of ink have been highly evaluated with excellent reviews. Warranty expired a year ago. Haven't had extended warranty because, as I said, never had a problem with HP printers to more than 25 years.

  In addition, cellular internet very limited - and not (!) reliable. 50 miles of the city.

  Yes, I learned a LOT over the weekend. First of all, I ordered a few inkplicity.com ink. Am curious about their ink, with their 1 year warranty. Shortly after ordering, I contacted Fuzoo, who then asked me to photograph both sides of the chip. I had no idea of the chip was removable. And actually, I see on the YoYoInk cartridges that the chip is glued in place. Then, I saw a few chips ink auto reset for sale online. And then began to find a lot of links and messages and articles on the chips of HP and the problems associated with them. Like my old printers were about 2000 or so, I had never met the problems associated with the current chips.

  Now, Fuzoo has graciously agreed to replace not only the Magenta faulty cartridge (which has their 'old' piece), but will send a full order before, which was black (2) and a set of color inks. Can't get much better than this! So it would seem that I'm no longer need an explanation of why this happens - it's all about HP and their need to force their customers (who FREELY CHOOSE to buy their printers) in the purchase of HP ONLY cartridges.

  It is a free country that is stuffed with capitalism. You'd be hard-pressed to get into any grocery store and NO search of generic items just alongside their counterparts in brand and usually for less money. You have car trouble? Generic (non - OEM) parts are available, as well as a lot of rooms refurbished. HP should remember their place in the grand scheme of things, or they will go the way of many other electronics companies. Trying to force customers to pay more for ink is bad. ... So this would increase the cost of the printers in the first place? Yes, probably. I was always ready to buy quality products when I could afford to, and HP printers had always been reliable but also easy to use. With this printer, I swore to the dang thing a lot more that I used it.

  Please, ch, make the message and ease up trying to railroad customers. Even us loyal customers for a long time "' will leave! Don't forget, we are customers of HP by "choice"!

  Problem is now solved. Thank you all for your comments!

• HP Officejet Pro 8620: HP Officejet Pro 8620 - problem with wireless connection w/computer

  Hi all

  I recently bought the HP Officejet Pro 8620 and I have problems connecting with my computer.

  I used the Setup Wizard to connect the printer to the wireless network of my University, and when it's over, the blue light of connectivity remains a solid blue and the screen says it is connected, which is great. However, when I use the HP Officejet Pro 8620/software of connection instillation, I always get the message,

  "-L' the entered IP address is either incorrect, or it is another wireless network that has the same name as your network." Please ensure that your printer has this IP or enter the correct address below and click on search. Also, confirm that you wireless network is unique. »

  I did somehow on the printer IP address is copied 100% exactly the same with the points and the message still appears and my printer is unable to connect with my computer. As another option, it says that I can use the host name to find the printer as well. However, the same thing happens. I'll type in the name of host by number and letter by letter, and again, it does not find my printer. In addition, there is only 1 network name so I know I hit the right one. Being a student, it is very important that I get things printed off the coast, it is essential for me to solve this problem. Also, I spent a lot of money on it so I need to work properly.

  It should be easy to communicate that it gives me all the necessary information right in front of me, but as I said, it was not easy or fun experience. I don't really know how IP work addresses but I tried to use all the only thing that I can find that is relevant. From now on, I have to record everything in PDF format on my computer, send me unwanted, printing documents download them on my Galaxy Note 4, connect my phone to the printer using the wireless HP Direct on the Officejet and then finally I can print my things. Yes, it works like this, but it is also a concern and I shouldn't do that. I realize that I can't buy a USB link cable to connect my printer to my computer but I don't want to ride the 2 every time I want to print.

  (Also something to note, since I'm on WiFi from the University, I don't have access to the router of course so I don't know if this is a contributing factor in why things do not work).

  If anyone has suggestions/advice/answers on the issue, please let me know. Thank you!

  Hello @Plz_Help.

  Welcome to the Forums of HP's Support. I understand that you have a problem connecting to your computer and your printer via Wifi from the University. I would like to help.

  The only thing that really POPs, is that you use the network of universities. This can cause a lot of problems.

  Question: When you connect your computer or Note 4 on the network, should a pop-up saying you accept the terms of service? If so, this would prevent an air of challenge the printer properly connected to the network.

  If you had access to the router I would recommend checking the network connection by typing the printers IP address in a web browser. If you can access the printers webserver shipped, then, the connection is fine. If you can't you need to reset the router. Of course, you can do this.

  Also, here's something to consider: If the printer successfully on the network, everyone else on the network will have access to your printer.

  A USB connection will be the most reliable and safe way to go. Another thing, why send your rating 4 print jobs? Why not save the PDF files and connect the computer to the wireless network direct printers? In this way, you can print from your computer.

  Sorry I can't give you a solution ' to do this and it will work. You must convince the universities IT department to get things related.

• HP Officejet Pro L7590 problems with new software

  Hello

  I have a HP all-in-one OfficeJet Pro L7590.  I had to move the printer on another computer that is running Windows 7.

  When I install and try to print to the printer does not act as he did with the software that was on the old computer XP.

  What I mean is that the printer will not print double side which is a feature that I used a lot.

  I downloaded and reinstalled the software and downloaded used the HP print and Scan doctor.  When executing this I was told there was a driver conflict so I unplugged the usb cable and drivers have been removed and when I plugged it in new dirivers were installed.

  Always when I go to properties and select Quick economy and printing on two sides he spits a page then the printer acts as if it was out of paper, and then when I press OK on the printer it prints the second page on another sheet of paper.  Note: What is printed on the 1st page prints correctly and what is printed on the 2nd page works properly for printing on the other side, but it is not the other side, but a separate sheet of paper.

  Your help would be MOST APPRECIATED what!

  Note: I repeat that the software that worked under Windows XP has never had this problem.  This new version of the software running under Windows 7 has a problem.

  Hello

  Just to thank everyone who responded to my questions about the problem with printing 2 Facer on OfficeJet Pro L7590 by HP.  I did the following and it seems to have solved the problem of this printer DO NOT print on two sides of a sheet of paper.

  1 deleted all the computer printer software

  2 used the utility available on HP website washer to clean any persistent software that I couldn't find.

  3. set the printer back to factory defaults.

  4 use HP printer Installation Wizard to find and install the fix version of the software that sits on the HP website.

  Thanks again for those who repsonded and I hope the above helps anyone who might read this message.

• OfficeJet Pro 8100: Problem with airprint

  Our printer is officejet pro 8100. My iOS is 9.3.2 but not sure about the version of the printer. The first time we buy there worked with Apple airprint. Lately, we can't use airprint more which is very uncomfortable. EPrint still works well, however, we do not normally use it. We tried all possible solutions. The device can see the printer but when we choose the printer it disappears from the list. What should we do?

  Hello @Penny3425,

  Thanks for dropping by the HP's Support Forums! I see that you can not use AirPrint with your HP Officejet 8100. You are still able to use the ePrint feature.

  I would like that you start here: Wireless Printing with Apple's AirPrint

  Please see the 'No Printers Found Air' section and make sure that no troubleshooting steps were missed.

  This aid?  You are now able to use the AirPrint feature. I'll watch for your reply.

  Let me know the results. If this resolves the problem please let others know to mark this message as "accept as Solution".  Just say thank you, please click the ' Thumbs Up ' button. If you need more assistance let me know and I will gladly do whatever I can to help.