"Printer offline" error - Mac for Photosmart 7525 via one cable USB - HP Software Glitch?

  • Photosmart 7525 directly connected to the IMac via USB.
  • Connection seems valid - computer can initiate test page printed and other HP printer reports and analyses may be initiated by the computer.  Software "Utility from HP" connects to the printer and generates the report of ink supplies.
  • However, as printing software (utility that opens when you try to print via the computer and is called "HP Photosmart 7525 SEries") just piles up print jobs and reports this printer is not found.  (So that the pieces of software is "looking for printer" you can click on the SCAN button and scan immediately on the prtiner!)  The suspension and the recovery is without help.  I checked the connections and restarted the computer and the printer again.
  • I removed all the HP software and re-downloaded HP printer for this printer utility software.  (Print job has been maintained during this process - don't know how.)

Looks like a problem with the HP/Apple software printing.

Any ideas out there?

Thank you very much.

Hi GTSeattle,

I can certainly help you with this. I understand that you can not print even with a USB connection, but the computer can indeed see the printer as a connected device. Please follow the steps below and let me know the result.

Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
  • Click Uninstall.

Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

Tags: HP Printers

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