Printer Photosmart C310 is suddenly off line

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• V725w printer as wireless but always off line on windows 10

  I have download the utility of configuration of the printer and put in place in the wireless and everything seemed great printer that presented themselves as connected to the network, but the State of the computer is 'offline' and is always. If I set the printer offline use, the status changes to "offline" - "printer offline" reset the indicator and printer is "offline" status

  I've deleted and reinstalled several times and we tried to update driver from the website, but they fail to install it and I find myself with a printer that does not print.

  Any suggestions or know patches would be appreciated

  Art

  P. S.

  I want to thank Rick for his answer but read the articles and have tried most of the suggestions in them. The printer is not in demo mode, but was in a try. Printing the network configuration is correct and my network believes that it works properly, I guess my concern is the problem, it is with windows 10 or at least on the computer side understand how to find the printer on the network.

  Art,

  Try to read these articles. I suspect that the printer may be in demo mode.

  Troubleshooting installation for the Dell 525w and 725w AIO inkjet

  Troubleshooting of network problems on the Dell V525w and V725w AIO inkjet printers

  Don't forget the programs anti-virus and firewall will block communications.

  Rick

• HP Photosmart C310: HP Photosmart wireless Printer C310 - says offline but works on other devices on the network

  One of my laptops - HP envy, does not work with the printer. Message says that the printer is offline. However, it is turned on and works with the iphone 6s and another laptop. Works perfectly so far - it's something new. Have not changed OS or whatever be done differently that I know and I am the only user on this laptop. Help, please!

  Have also checked for new drivers using the HP tool scan - but there is no apparently

  Hello @lynnegibband welcome to the Forums of HP! I'd love to help you print on your printer Photosmart c310 from your laptop Envy. I understand that even if the laptop indicates that the printer is offline, your iPhone and the laptop of another can still print to it. Please use the following to fix the problem and let me know the result of your efforts: HP printers - printer (Windows 8) "offline" Status Message.

  If this document helps you solve the problem, please click Accept button Solution below to report your post as solved. If you need help, please don't forget to let me know and I will gladly make all that I can to help.

  Thank you.

• Yellow vertical line displayed on the touch screen of new printer Photosmart 7510.

  I have a vertical yellow line on the touch screen of my new printer Photosmart 7510.  The yellow line is part of the screen (pixels).  Install my printer on my XP Windows last night.  This is a new printer, right out of the box.

  This problem can be solved, or should I get a replacement?

  To help you better, if the printer is within the return period, you can contact the store you purchased at or if the printer is in warranty period for HP, you can contact HP phone support(1-800-474-6836) for a replacement.

• HP Photosmart C310 print black even with new cartridge

  HP Photosmart C310 cannot print black. Replace the cartridge and ran clean printhead multiple times. Still nothing. Print head alignment failed. Printer does not turn off with power button. Recycled/restarted by pulling out the plug, count to ten and reconnect it.

  Nothing changes except power button works again.

  The steps in this post can help.

• Using Windows 7 and 8.1 of Windows via a shared house group the WF-2540 Epson printer is off line.

  Original title: printer is offline

  using Windows 7 and 8.1 of Windows via a shared house group the WF-2540 Epson printer is off line.  This printer uses with two PCs using Windows 7 and a PC using Windows 8 with no problems.  Today it usually just printing using 1 PC with 7-1 8.  It is connected to the PC works well.  This isn't wired wireless we have wireless at the office.   Use this way for years with no problems, then suddenly this morning its all stopped.  I read so much information on it with no satisfactory response.  Epson will not know that it is not connected via radio or directly with a PC, so I'll through in circles.

  I reinstalled the PC on Windows 8 PC nothing works.  Any suggestions as to what I can try next as business has ground to stand without the printer!

  Thank you

  Hello

  Thank you for visiting Microsoft Community.

  I suggest you to post your query on our TechNet Forums social as this question right here.

  Please refer to the reference to the link below to send your request:

  https://social.technet.Microsoft.com/forums/Windows/en-us/home?Forum=w7itpronetworking

  Sincerely,

  Ankit Rajput

• Is it possible to have windows to automatically select a spare printer by default when the selected default printer is off line?

  I use a laptop and move between two locations each with its own printer.  Whenever I move, I have to change the default printer by opening printers & faxes from the control panel.  Is it possible to have windows to automatically select a spare printer by default when the selected default printer is off line?

  Hi Tom,

  If the default printer is not in offline mode, it will detect the different printer but it will not be a default one.

• Cannot print the printer is off line with 14 documents pending.

  Original title: Printing print HPrinter
  My printer is off line with 14 documents pending.  How can I get it online and cancel pending documents.

  Hi Helen,

  I understand that your printer is off line and there are 14 documents waiting in the queue.

  Here are a few troubleshooting steps that you can try to solve this problem.

  
  

  Method 1: Run the printer Troubleshooter and check.

  a. open the printer Troubleshooter by sliding in the edge right of the screen, tap Search (or if you use a mouse, pointing to the top right of the screen, move the mouse down and then clicking Search), entering the Troubleshooting in the search box, by typing or clicking on settings and then type or click on find and fix problems. Under hardware and sound, click use a printer.

  b. follow the steps in the resolution of the problems.

  If the method above does not work, proceed to the next method.

  Method 2: Disable the documents waiting in the queue, check the following suggestions.

  a. the key press Windows + R and type services.msc in the search field and press to enter.

  b. the Services listed, stop the print spooler service.
  (c) in Windows Explorer, navigate to the folder below and open the PRINTERS.
  C:\Windows\system32\spool\PRINTERS
  d. click on continue or Yes (if prompted by UAC) to approve the opening of the PRINTERS folder.
  e. remove all files in the PRINTERS folder, until it is empty, and then close Windows Explorer.
  Note: DO NOT DELETE the PRINTERS folder itself. Don't delete its content.
  f. open Services, and then start the print spooler service.

  Also see suggestions from the following link:

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab4&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  After completing the methods suggested above, answer us with the State of the question.

• HP 6500 poster printer "Off Line" even after a repair

  My HP 6500 repeat myself that it is offline.  My search for the menu help and FAQ didn't help.  Can someone give me a hint?

  1. I made sure the without wireless is enabled, and wireless lights on the control panel.

  2. I turned off and turned back on it, including by pulling the power cord and in him plugging back in.

  3. I checked my printer settings and it is not 'off line' or 'pause '.

  4. in the view of network, I see the router and two ethernet computer connections and two wireless display.

  But nothing has done the printer appears.

  Thank you, Printdoc - he came back and said do not appear.  He said the next page to connect to the computer.  I plugged the USB line-I said by mistake we ethernet plugged in the past - it's USB.  As soon as I plugged the printed pages.  So I am to a connection of printer cable, which is OK, because they are fairly close together.  Now, I need to see if the remote computers will get the printer through my Wired Office.  It seems that the utility has awakened something important running.

  Kudos are in order.  If it's ok I'll try this print and see if it connnects and it does.  If this isn't the case, I may once again for advice.

  Thanks again, Jim

  PS: It's incredible to see how little I know not how these things work.  I couldn't have another wired computer here in my office to print or the laptop wireless connected as well.  Both list the correct name of the printer, and as many say that it is the default printer, and two sources argue that the printer is offline.

  I'm going to bed - I thank you again for the help.  I'll try to copy the web site and download the test on other machines and see if that pulls things together.  If you're still 'top and home' and want to react more this Eve... morning, I'll check this site in the morning.  Jim

• the printer code on my photosmart C310 series premium does not print

  I had to reset my printer, which has created a new hp printer email address (which I use all the time).  I hit the option print my C310 report to get the new code of the entry to hpeprinter.com printer > Add printer.  But it prints in blue ink.  Problem: I have only black ink installed.  So, I do not see the printer code - it's an empty space.  Impossible to find another solution to find the code for the printer or to make the page printed in black.  All reports print are pages of black ink only.  Odd that HP would do that.

  Suggestions?

  There is no way to change this. The page is controlled by the ePrint servers. You need blue ink to be able to see the code for the printer. I'm sorry.

• 1415 CM cold Color mfp goes off line when a pc Windows 8 joined the Group

  I have a network that uses a Sprint MiFi unit as the access device and router. My printer the CM1415 worked for two years with reliability when my old PC is connected A Toshiba laptop with Win Vista 64 bit and a laptop from Sony with Win 7 Ultimate. My nexus device 7 can even connect to the internet without problem. I recently purchase a Lenovo all in one with Windows 8 every time that this machine is running the printer is offline, and even if it is reset it goes off line almost immediately. The Working Group on all of the PCs is the same, and all of them continue to be able to access the Internet. When I disable the machine Win 8 and run the network Test the printer resets and works very well.

  Any ideas out there

  Hey Mrstenter.  My problem is solved, here's what I did to solve

  1 mobility Homegroup in the Machine of Win8 (no effect)
  2. change workgroup in network on behalf of our working group (no effect)
  3 reset the device MiFi Sprint factory and recreated the network using a different SSID and a both reconnected the old PC and reconfigured the network connections and the printer. (everything worked as before)
  4 added Win 8 PC and connected and the printer is still alive and active for all. HP said that the Protocol of security WPA-2 was not supported but my Sprint MiFi would not allow me to reset and it worked before

  You may not have gotten the Jist but the printer has worked for 2 years on the network before. I just added the Windows 8 PC that broke the connection for other devices on the network whenever it was turned on.

  WPA2-psk might not be supported, but it worked and doesn't work always, and until I physically change my Sprint MiFi, I have no other options maybe it's a hardware failure, but it is what it is.

• HP OfficeJet J4660 all in one appears "off-line" and the function desappears scanner

  Original title: device

  HP OfficeJet J4660 All in one – [1] it has been properly installed on the computer - DELL - Vostro. [2] he worked very well; [3] after a while, it appears "off-line" for all its functions. The scanner function desappears. What should I do?

  Hello

  · What is the operating system installed on the computer?

  You can follow the procedure in the article: "the printer is offline" Message appears on the computer and the product will not print HP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=sk&dlc=sk&lang=sk&lc=en&product=3692891

  You can also run the tool of diagnosis of HP for printer and scanner of concern:

  http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_rule=32965&tmp_task=solveCategory&cc=us&DLC=en&LC=en&product=3692891

• Problem Unsolovable on photosmart c310

  Hello yesterday I have buyed a photosmart c310, I installed and connected to my wireless network.
  It was found on my laptop and it worked for print in my wifi network.

  The problem is that I can't make it work with eprint and apps, because I'm getting no instructional message printed when I touch the print report button functions eprint. He said just that can take a long time. The printer has been all night and not print. I contacted my service number of hp and they my slender gived all ports that must be open, so I have configrued my router and firewall, but still nothing, I followed the guides here I. The forum to reset Web services and network settings, and I also tried to put my printer outside my routers Firewall service, but still nothing.

  So I wounder what I do, any ideas?

  I can get with a few uppdates, I installed you last firmeware on my router to see if it is updated, and I am in contact with hp servers, because when I turn on web services I get the address of [email protected] for my printer

  so the only problem is that I do not understand any instructions page printed hp eprint service...

  so, what should I do?

  Now the problem is solved!

  Waas solution I needed to reset my router, so I know how to open ports that ned to be opened and a new wireless network. works like a charm

• HP laserjet 1320: PRNTER IS NOT PRINTED AND ITS CRIMINAL IS OFF

  Hello

  I have HP laserJet 1320 printer, before its usb connector seems to be mulfunction, I replced the trainer, he began working again, but after a few days failed to print and its criminal turned off, put except when I turn on does not start immediately, will start after the switch several times.

  Any help is highly appreciated. Thank you

  No idea what you mean by criminal is off. If you have replaced the trainer, remove side trim and with the power off, reinstall all connections to the new trainer and see if it boots. If still an issue I think that the new trainer has a problem. There is an engine test button below the trainer that you can press to see if it prints a page with lines. If it is then that confirms that the trainer has a problem.

• Re: Don't feed the Photosmart C310 paper

  I followed all the instructions, unplugged and repluged, tried to clean the rolls twice with water and a soft cloth, printed from the printer and, replaced all the ink cartridges and clean this area.  Tried different paper, but I'm at halfway through the paper that I had used before.  Paper is not damaged.

  I saw where you gave someone else a factory reset.  Could help you me please?

  Hi @PatriciaSW,

  I can help you with your request to reset. I've moved your post from its original location, but see you tried everything suggested by DocCottle here: Photosmart C310 paper not feeding.

  I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

  This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

  There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

  A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

  Reset the printer: what you need to know

  Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.