Printer print in grey instead of black

My HP Officejet Pro K5400 suddenly started printing in grayscale.  Thought that I needed to change the black cartridge but it does feel not empty then I tried to clean it up.  No difference in print quality.  Put in a new black cartridge - still no change in the print quality.  Help!  I have a windows 7 premium home 64 bit OS on my Samsung laptop that was purchased just earlier this year.

There are a few different things to try to get the printer printing black again. First run through the cleaning steps in the document below. If this does not work, proceed to make a physical cleaning of the print head stated in the Bob_Headrick post below. If none of those who do not work, you must either replace the printhead, or the printer. To get a replacement printhead, you will need to contact HP. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

Black ink does not print on the alignment Page and alignment fails

Re: black ink not working not

HP Technical Support call case form

Tags: HP Printers

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