Printer problems (HP Photosmart 5520)

Help me!

My printer prints more. In the tail, he attempted to remove a document for four days and it has not yet done. It does allow me to print anything else. I tried uninstalling and reinstalling and I think that has filed only worse. I need my printer because I am in College.

Is it possible that I can delete the document, or at least completely reset my printer for it to start working?



Download and run the HP print and utility to Scan the link below for the problem mentioned Dr.

Tags: HP Printers

Similar Questions

  • Assistant printer for HP Photosmart 5520?

    I just plugged a newer PC from one office to another to replace a piece of scrap that was Windows XP and does not start. The worker who received the said new workstation says that he had printer Assistant on his old office for its 5520. I made a shortcut to the printer which can then right-click to analyze, but he says that is not what he used to do. Where and how can I get the printer to a 5520 assistant? Download the drivers again?


    Yes it is, please go ahead and follow the steps below in the order:

    1. disconnect the USB.

    2. remove the HP Software PS 5520 uninstall from the control panel of your computers an option of the program.

    3. restart the computer.

    4. make sure that all them that software PS 5520 has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.

    5. now, go ahead and download the software and drivers for your PS-5520 (DO NOT connect USB until the software prompts you to):

    6. go ahead and print a test page.

    7. Please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.

    Now you should see the PS 5520 icon located on the desktop - this is the HP printer Assistant. It worked?

    I'll watch for your reply.

    Thank you

  • do I need a router to print on my photosmart 5520

    I have a 5520 allin hp photosmart printer and it is very difficult to connect it to the radio, I need a router or the printer does not

    banhien is right the information he gave to you. I would add a little more to that. The type of connection banhien described is known as an AD-HOC connection. The way in which this subject has been designed, it will remain only on for an hour at a time. This is done to prevent the wireless radio to take the space of connection on the device, it connects too. I recommend to do a wireless router if you do not. It is the better and more stable way to connect to a wireless printer. Here are the instructions for a classic wireless connection. I hope this helps to better answer your question.

    Installation of the software of the printer for a wireless network connection:

  • Printing problems with Photosmart HP 6520 e-all-in-one on a Mac


    I just successfully saved and connected via WiFi to my new HP Photosmart 6520 e-all-in-one pritner. I even printed the page alignment and test successfully.

    When I tried to print documents in Word, Adobe PDF and TextEdit, the same result occurs each time. The first page that prints a text on my Mac such as:

    %! PS-Adobe - 3.0
    % APL_DSC_Encoding: UTF8
    % APLProducer: (Version 10.8.2 (build 12 c 60)

    And then many many many blank pages start printing after that. WHAT GIVES!

    I use a MacBook Pro with OSX Version 10.8.2 and tried to restart my printer and computer several times without success. Any help with this would be much appreciated!

    Download and install this:

    Restart your Mac.

    Reset the printing system:

    -Go to System Preferences > print & Scan
    -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - This will remove ALL your printers!
    -Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and then beside the dropdown 'Use', select the model of the printer (not AirPrint). Wait for the 'Add' button becomes available. Until it clicks.

  • Printer jam HP Photosmart 5520 cleared but printer refused to print.

    I had a printer jam and allowed as usual. The offending page has been removed and it is together, with no part of it remains in the printer. But the window statement printer keeps saying there is a paper jam and tells me to delete it, and then click OK, and that he refuses to print. I tried to go through the process of 'unlock' again, several times. I have re-charge several times the paper in the tray. I turned off the printer and the computer. I removed the print request in the queue on the computer. I repeated all these actions.  Nothing has made any difference. My operating system is Windows 8:1. Can anyone help please?

    DaCu salvation,

    Thank you for answering my questions and have tried the solutions proposed.

    This really sounds like a disputed associated hardware, the fact that you have gone through the paper jam guide, and that the printer is unable to make copies. With the printer is in warranty, I would certainly recommend to you please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

    Best regards!

  • New Photosmart 5520 will not print in black

    I have a new HP Photosmart 5520 printer all-in-one.  Black ink ran out so I replaced it with a previously used ink cartridge which is of the same type # 564 but a XL version.  This cartridge has been barely used.  Now, I just can't get anything to print in black.  It will print in color, but not black.  I tried to turn off the printer.  I put the cartridge in my printer and it worked fine.  What should I do?

    edgarlogcabin wrote:

    my printer hp 5520 will not print black

    The in the here document troubleshooting steps may help resolve problems with black not not printing on your Photosmart 5520.  Especially make sure to check the events as on the Six Solution.

  • HP Photosmart 5520: HP Photosmart 5520 suddenly will not print or scan

    Suddenly is no longer able to scan or print on HP Photosmart 5520. With the scan function I use scanning to e-mail, but, after long 'Preparation scanning' on the screen of the printer, the error message "temporarily unavailable.  "Please try again later". With the impression that I use Google Cloud Print (from an Acer Chromebook) and all that happens is that the demand to print everything ends up in a queue of print jobs.  No error message appears on the printer screen. The copy function works fine.  Wireless network printing results are very good.  The printer worked fine for over a year.  Can anyone help?  Thanks in advance.

    Thanks a lot for taking the time to answer.

    It's all very mysterious, but it seems to have corrected itself.  Finally, the 'out of paper' error message appeared yesterday (there were many), I pushed in the paper and things started to print again.  I was also able to rescan.  Not sure if she was no longer a problem of Google or what but we are in service again.

    Thank you very much!

  • Difference between printers Photosmart 5524 and Photosmart 5520

    6 months ago, I bought a printer Photosmart 5524. She had to be returned for repair and a replacement printer has been returned.  The replacement printer is a Photosmart 5520.

    What is different between the two models of printer? There are all the specifications of each model that highlight these differences that I could print?

    Thank you.


    The Photosmart 5520 and 5524 are in fact the same product and its specifications are identical.

    Two devices are submodels of the same product series.

    You can find the specifications below, as you can see listed the same features apply to both models:

  • Printer Photosmart 5520 problem:, I have access to the secure page and cannot open a session

    My printer does not print in black. I followed all the instructions to fix it. I can't go down loard that assistance because it is a Vista. I get to the secure page and he asked my name and my password. I am the administrator, but it does not accept my names or passwords and blocking me. What name and password it seeks?

    Hi @arts4pat,

    Welcome to the Forums of HP Support!

    I see that you get a secure page and that you are unable to print black on your HP Photosmart 5520 e-all-in-one printer. I'd be happy to help you with this.

    I like that you get the login screen for the Built-in Web server for the printer. Is this correct? This seems to indicate that someone has put a username and password on the printer, for security reasons. If you don't know what are the connection information, the only way to remove this is to do a factory reset on the device. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

    That being said, I would like to start here. Please, try the steps in this guide, the printer prints blank Page or fact not printing black or color ink for HP Photosmart 5520 and Deskjet Ink Advantage 5520 series e-all-in-one printer.

    NOTE: This problem may be caused by problems with the ink cartridge print head or with the printer ink system.

    If you have completed all the above steps and your product still has a problem, the printer service.

    Contact HP for service in all countries except Asia-Pacific.
    First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
    Cost of repair out-of-warranty printers may apply.

    What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
    Step 1. Open the link:
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to choose your
    contact options»
    Step 4. Scroll down and click on: contact HP options - click Get phone
    File number and phone number are displayed.

    I hope this helps. Good luck!

  • Photosmart 5520: Photo printing problem

    I've just set up my new printer wireless to my PC and my ipad with no problems.   I just printed photo of

    both using HP photo paper supplied with the printer, but the quality is terrible!  The ink is running in all directions and

    take ages to dry, the colors are facing eachother, what makes the image completely garbled.  I'm not a fool!, I have

    used various brands of printers over the years and found that the installation of ink cartridges is similar regardless of the brand.

    I checked then double that they are clicked in place firmly.  I followed all of the implementation procedures.

    I'm doing something wrong, or should I just try a different type of photo paper?   Printing simple text on A4 is fine.

    Hi @mum50,

    I think you are something! I suspect that the problem is probably related to the book, but it might be better to use the following document to completely solve the problem: the problems of quality Print to the HP Photosmart 5520 e-all-in-one-HP Deskjet Ink Advantage e-all-in-one 5520, Printer series.

    Please let me know the results of your efforts. Thank you!

  • Default AirPrint of reversal of the rather long and short side (printer Photosmart 5520)


    When I used to print from my iPad via AirPrint on both sides on my printer HP Photosmart 5520, it used to print, so that you may browse on the long side. For some reason, it changed to printing, so it switches to the short side.

    How can I change by flipping on the long side?

    My son has discovered a fix for this problem. We have now tried on three iPads and whenever he has set.
    The solution is to disable double-sided printing in the options when you are about to print a document and then turn it back on.
    After that the only time anything printed duplex will be sharp long printed not short edge.
    It is not a rocker, I can't get my iPad to print double-sided on the short side now (not that I want to), for some reason once you turned two-sided printing off and on again, long-back becomes the permanent default.

    P.S. He arranges for all applications.

  • Printer HP Photosmart 5520: Unable to connect to the computer

    I recently set up my HP Photosmart 5520, including with web connected HP services. My laptop immediately after the passage of the printer, I am able to print correctly. However, after some time, the connection between the printer and the laptop is lost and when I try to print, I get an error message:

    However, if I send a mail with an attachment to the printer the printer still prints the document. This suggests that it is connected to the internet, but anyway not via WiFi for my laptop. Any suggestions would be welcome.

    Hey @mb218,

    Thanks for posting in the Forum from HP Support.

    I understand that you are experiencing connectivity problems when you use your HP Photosmart e-all-in-one 5520, printer in combination with your Windows laptop.  I want to help you with this.

    The first thing I recommend you try running HP and Scan Doctor for Windows printing.  Click here to install.  Ideally, this utility automatically detect and correct problems with the configuration of your software.

    If this basic approach is short, I recommend that you click here to access a HP article that provides more details and more intense network troubleshooting steps.  In particular, you may find that Solutions 2 and 3 are useful for strengthening your wireless connection.

    Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

    Thanks again for your post and have a great day!

  • HP Photosmart 5520: Printer prints blank pages suddenly

    Yesterday, my printer decided that he would simply print blank pages with a black line in the middle. I did a test print via the configuration menu and it prints fine. My wife can print wireless. And until yesterday I had no problem.

    On and off, but today, I have the same problem. Help?

    Hi @StuartY123,

    Welcome to the Forums of HP Support!

    I see you are having problems printing from your Mac to your printer HP Photosmart 5520, but your wife is able to print correctly. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    Looks like there is something wrong with the print on your Mac driver. To resolve this problem, we will need refresh your printing system and re - add the printer driver.

    Reset the printing system:

    To begin, I will have you reset the printing system on your Mac. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under"Reset printing in OS X Lion system" because the steps are the same for Mac OS X 10.10. This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Photosmart back in right now.

    Once the reset is complete, proceed to the next step.

    Check and repair your Mac disk permissions:

    1. Open Macintosh HD and go to Applications
    2. Go to the Utilities folder
    3. Open disk utility
    4. Select the hard disk volume, you use (usually on the left)
    5. Select verify disk permissions
    6. Once this process is complete, select repair disk permissions

    Add device:
    1. click on the menu of Apple , then Preferences System.

    2. click on print and scan and then check if the name of your printer appears in the printer list.

    3. click on the name of your printer, click the sign minus (), then remove the printer.

    4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.

    5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the driver of the HP Photosmart camera is selected.

    6. click Add to add the printer to the list. Do not add the AirPrint driver.


    Once your printer is properly added to, please try printing again to verify that the problem is now resolved.

    Published by Mr X-23source.

    Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

  • HP Photosmart 5520 All in One printer cancels an order of copy of the glass

    HP Photosmart 5520 All in One printer & HP Pavilion dm1 Notebook PC

    I put a document on the glass of the printer to make a copy. The command is recognized, but cancelled immediately. The first two attempts were given a bit of text/photo about 1 centimeter.

    I used the doctor scanning HP and installed my printer again, but that has not helped.


    Hi RodeDraak,

    Given that the problem occurs when you run a copy, I hope that the problem is the printer hardware not the software on the computer.

    You have the printer connected directly to a wall outlet or is this a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause.

    Issues when connected to an uninterruptible power supply/Strip/surge protector power

    In this document, you will see,


    Questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector

  • Photosmart 5520: Cartridges missing or not detected printer

    When I turn on the printer, it always now display "printer cartridges missing or not detected. I tried to remove the cartridges and cleaned the contact. But it still shows unable to detect. I have powered off and on again but the problem persists. Help, please

    Hello and welcome to the community of HP @rhmmak,

    I understand that you get an error message "Printer cartridge" missing or undetected on your HP Photosmart 5520. I'll be happy to help you.

    Below, I've posted a link to a document that offers solutions of troubleshooting on this issue. Please try all the steps in order and get back to me with the results.

    HP Photosmart printers - resolve the error 'ink cartridge problem '.

    If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

    I hope this helps and have a nice day.

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