Printer processor no longer on my computer

I have Windows XP Media Center Edition 2002 series, and the PRINT PROCESSOR does not exist so my Kodak printer will no longer work with her.  How can I get the processor of the printer on my computer?  It works perfectly until a month ago, then the printer has stopped working with my computer.  Kodak has been contacted and took control of my computer, and then could not solve the problem and reminded earlier.  With control even once, Kodak showed me that the error led to a printer on Ms missing processor.

I have automated updates of Windows, so I don't understand how this 'left' my computer element.  Ms. wants $99 back on my computer... but there must be a simpler solution.  Any suggestions?  Thank you


The computer has service pack 3.  The error says"cannot install the printer.  The print processor does not exist"... does this help?

Not really.  I had this error before.

There is a Microsoft KB Article that address this issue: but I'm a little suspicious of the applicability of this article because (a) you probably have a printer standard consumer (which is unlikely to have a "custom print processor"), (b) If your printer requires a "custom print processor", then Kodak should have known on this subject and what is provided , and (c) your system apparently works OK without the hotfix mentioned in the article.

Although I can't guarantee it will solve your problem, I suggest that you clean your printer drivers by following the instructions here-->

Before you start to follow Bruce, open Control Panel > add or remove programs and remove anything related to your printer.  Restart the computer.

Then follow the steps of Bruce 1-5.  Restart the computer.  As Bruce wrote, these measures should be sufficient, but if you want to be great depth, download and run cleanspl.exe OR follow steps 6-14 (in step 9, do not start the spooler or you will probably not be able to delete the files in the later stages; the spooler is restarted in step 14).

When you are finished, reinstall the printer as if you were doing so for the first time.  Do not connect the printer to your computer until you are prompted to do so by the software.  You should probably go on the Kodak website and download the latest software for your printer package; Otherwise, use the CD that comes with it.

Tags: Windows

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