Printer stopped working (the copy is OK). Printer icon says "offline"?

Have hp psc photosmart 24010xi who works.  Tried to print (the copy is OK) doc today and the screen says "phone off the hook" (was in use?).  Went to the icon of the printer down to the right and get the documents in the queue, but still not printing?

Please read this post then provide some details.  What operating system? How is the connected printer - USB or wired LAN?

Running the diagnostics to http://www.hp.com/go/tools can help solve the problem.

Tags: HP Printers

Similar Questions

  • I get a Microsoft Search Protocol Host has stopped working the alert box. How to solve this?

    I get a Microsoft Search Protocol Host has stopped working the alert box. How to solve this? It gives me the option to 'Search online (recommended)', but when I click on it nothing happens. Tried to restart and used Malware Bytes and my security suite Norton to seek something malicious, without success. Any suggestions?

    Hello

    1. have you made changes on the computer before this problem?

    2. when exactly you get this error?

    I suggest you try to reset to a new start Indexing Options by removing and then rebuild the index and check if it helps.
    Your search index requires virtually no maintenance. However, if the index looking for files that you know problems must be in a location indexed; You may have to re-create the index.

    To rebuild the index:

    a. open indexing and Search Options by clicking the Start button, click on the Control Panel, clicking system and Maintenance, and then clicking Indexing Options.

    b. click Advanced Options, click the index settings tab and then click on rebuild. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    See the link below for more details:

    Improve Windows searches using the index: frequently asked questions
    http://Windows.Microsoft.com/en-us/Windows-Vista/improve-Windows-searches-using-the-index-frequently-asked-questions

    For more information, see the following Microsoft articles:

    The problems with the search
    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-searching

    You can also check out the msdn below link for a similar problem and see if that solves the problem:

    http://social.msdn.Microsoft.com/forums/en/windowsdesktopsearchhelp/thread/53f6e6e0-89F0-47D8-A812-3a7d7c7e4c63

    Hope the information is useful.

  • Hello, I'm testing cc2015 Adobe Premiere Pro, I use it for my videos, but now it has stopped working. When I start it, it says ´´Premiere Pro could not find any video game capable modules´´

    Hello, I'm testing cc2015 Adobe Premiere Pro, I use it for my videos, but now it has stopped working. When I start it, it says ´´Premiere Pro could not find any video game capable of modules´´ and I don't know what to do, I saw a cople of solutions for mac, but not for windows ;( My PC: Intel core i5-4460 3.2 GHz, Nvidia GTX 760 2 GB, 16 GB of RAM, Windows 8.1 thank you for your attention and please help me!

    Hi PepeF,

    You have AVG installed anti-virus software? If so, disable or uninstall.

    Thank you
    Kevin

  • HP Photosmart C310: HP Photosmart wireless Printer C310 - says offline but works on other devices on the network

    One of my laptops - HP envy, does not work with the printer. Message says that the printer is offline. However, it is turned on and works with the iphone 6s and another laptop. Works perfectly so far - it's something new. Have not changed OS or whatever be done differently that I know and I am the only user on this laptop. Help, please!

    Have also checked for new drivers using the HP tool scan - but there is no apparently

    Hello @lynnegibband welcome to the Forums of HP! I'd love to help you print on your printer Photosmart c310 from your laptop Envy. I understand that even if the laptop indicates that the printer is offline, your iPhone and the laptop of another can still print to it. Please use the following to fix the problem and let me know the result of your efforts: HP printers - printer (Windows 8) "offline" Status Message.

    If this document helps you solve the problem, please click Accept button Solution below to report your post as solved. If you need help, please don't forget to let me know and I will gladly make all that I can to help.

    Thank you.

  • Explorer Windows has stopped working the pop

    When I try to drag or copy and paste appear a folder that the message windows Explorer has stopped working and I can not then action I was trying to do. My laptop is running on Windows 7

    Hello

    This error may be due to one of the following problems:

    • System files on your PC can be corrupted or incompatible with other files
    • You may have an infection of viruses or malware on your PC
    • Some applications or services that are running on your computer may be responsible for Windows Explorer to stop working

    To resolve this issue, try the following solutions:

    1. update your current video driver: update a hardware driver that is not working properly.

    (To make sure you have the latest video driver installed, you can also get in touch with your computer manufacturer and download the latest version of the driver on their part).

    2. run the File Checker (SFC) system to check your files.

    1. Click Start and type cmd in the search box.
    2. In the results, right-click on cmd.exe area, and then click Run as administrator. You may be prompted to type the password for an administrator account.
    3. Click on continue if you are the administrator or type the administrator password, and then click on continue.
    4. At the command prompt, type Sfc/scannow, and then press ENTER.

    Refer to this link for more information on file system checker.

    3 scan your PC for Virus and Malware infections.

    4. perform clean boot to isolate if there is no third-party application or program causes this error.

    5. test the image files that can contain corruption.

    1. Click Start, then click computer
    2. Click on organize, and select folder options and search in the drop-down list
    3. In the Folder Options window, click the view tab
    4. Check the option always show icons, never thumbnails
    5. Remove the control from the option to display the icon of the file on the photos
    6. Click OK to close the Folder Options window

    6. run System Restore.

    If the same product after all the steps mentioned, the next option is a upgrade on site.

    Thank you.

  • 6500 went a printer icon while offline connection-not on the screen

    just got by impression-5 minutes later when I tried to print again, it will not be printed denounces in offline mode

    have win 7 - its plugged into usb port

    I tried hps solution 1, 2 and 3 tried print and scan doc

    checked to make sure everthing is plugged

    tried to restart thanks

    Hello katt6,

    I understand that you receive a message saying "Printer offline" using the Officejet 6500 a. I will do my best to help you! Please make sure that you followed all the steps in this document from HP "Printer is off-line" Message appears on the computer and the printer does not print: Windows 7

    Please post your results, I will be looking forward to hear from your part have a good night!

  • Wireless stopped working, the error message says "this wireless does not work on this computer ' even if another computer at home has no problem with wireless services.

    My computer stopped working wireless, the error message says "this wireless does not work on this computer ' even if another computer at home has no problem with wireless services.  I've tried everything and my router is intact.  My Protection of Kaspersky flags are gone from green to red and says threats have been detected. What should I do to get back on the wireless.

    original title: Wireless not working not

    Hello

    1 have had any changes made on the computer before the show?

    2. what operating system is installed on the computer?

    Method 1:

    Check the link and try to run the troubleshooter to check if it helps.

    Windows wireless and wired network connection problems

    http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

    Method 2:

    Try to run Microsoft Safety Scanner for any malware or spyware infection and check if it helps.

    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    Note: the Microsoft Safety Scanner expires 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again. The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  • Install updates, when I restart all my apps stopped working the laptop?

    I had turn automatic updates off the coast of more than 6 months because of complications with an installed update, after it installed I turned on my laptop and view error started to appear for all! Internet Explorer had stopped working, msn direct ceased to adobe flash player had stopped the list goes!  I don't know yet so far is that I had a few ready to install, I had to do a system restore to use my laptop properly! Any ideas on wht, has happened and what I can do about it, I have currently 70 updates waiting to be installed, I need this sorting asap!  all ideas welcome

    Hi kises2539,

    Method 1:

    1. download the stand-alone package with four updates at a time. You can download the stand-alone version of the link with the number of KB below:http://www.microsoft.com/downloads and check if the problem is resolved.

    2. start the clean boot computer and try to install the updates manually. Link below will help you to start the computer in clean boot:http://support.microsoft.com/kb/929135

    Make sure that you reset the computer in normal mode (you can see step 7)

    Method 2: you can also run the built-in convenience store, check out the link below: open the Windows Update troubleshooting tool:http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

    With regard to:

    Samhrutha G S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Speakers Altec Lansing has stopped working, the helmet works OK (Touchsmart tm2-2102TU)

    HP Dear members,

    Speakers Altec Lansing from my laptop - Touchsmart tm2 - 2102 YOU - stopped working (not), but it doesn't have such a problem with headphones. I checked after element:

    1 IDT Codec Driver - OK--> reloaded also the last film in the HP site

    2. audio settings - speakers are selected as a default device

    Kindly help to solve the problem.

    Thanks & best regards,

    Perhaps, as roll back driver (as a solution sought another post) that no would be required now, solved the problem. Thanks for your quick post.

  • COM Surrogate has stopped working the photo library

    Original title: ken evans
    I have COM surrogate has stopped working in my photo gallery

    Hi kenneth,.

    Do you know when this problem started?  Try a system restore to a point in time BEFORE the problem started.  Here is the procedure: http://www.vistax64.com/tutorials/76905-system-restore-how.html.  Don't forget to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will need to re - install any software and updates that you have installed between now and the restore point, but you can use Windows Update for updates.

    If this does not work or you do not have a restore point will come back enough, check out the following article on this error and a few solutions: http://www.howtogeek.com/howto/windows-vista/fix-for-com-surrogate-has-stopped-working-error-in-vista/.

    If that doesn't work, first make sure that Vista is up-to-date on all service packs and updates and then try the new Windows Live Photo Gallery Windows Essentials: http://explore.live.com/windows-live-photo-gallery?os=other who can not only solve the problem, but can improve your experience with her because she is improved and strengthened.

    I hope this helps.

    Gooc luck!

  • Explorer Windows has stopped working the message repeated

    Whenever I click on all orders are left microsoft computer or less as a Control Panel icon, photos or music I get a message that says windows exploer has stopped working. I'm not trying to use the woindows Explorer so I'm not "understand what is happening

    Hello

    You can download this reg from my SkyDrive file:

    http://CID-128fc518635be2dc.SkyDrive.live.com/self.aspx/.public/Ms%20Foren/registry/WER%5E_Explorer.reg

    and double click on the file to import. If you are unable to do this, run regedit.exe and import the registry file here!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp under C:\Localdumps. Please download the file to your public Skydrive folder [2] and post the link here. I take a look at the discharge with the debugger, maybe that I can see what Shell extension is the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 "a programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

  • Built in laptop keyboard suddenly stopped working the Dell Studio 15

    Dell studio 15 laptop
    Vista Home premium 64-bit
    Keyboard suddenly stopped working, using the screen keyboard now.  All buttons unresponsive.  No virus or malware found by updated AVG scan.  The touch pad or external mouse, both work.  I have no external keyboard.  System Restore does not work.  The driver is up to date and its status is "work prperly.
    Help, please.

    Is it still under warranty, if so contact Dell

  • Whenever I connect to internet I get this message within seconds, Internet Explorer has stopped working the check online for a solution of the problem event name: the BEX Application name: IEXPLORE. EXE

    ExploInternet Internet exporer has stopped working

     

    Windows can check online for a solutiom to the problem

     

    -> OnlinCheck check online for a solution and close the program

     

    -> Close the don't

     

    PROBLEM ISEVIDENT

    Signature of the problem:

    Problem event name: BEX

    Application name: IEXPLORE. EXE

    Application version: 11.0.9600.18231

    Application timestamp: 56b8edd6

    Fault Module name: StackHash_d7b8

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 00000000

    Exception offset: 1002ab36

    Exception code: c0000417

    Exception data: 00000000

    OS version: 6.1.7601.2.1.0.768.3

    Locale ID: 3081

    Additional information 1: d7b8

    More information 2: d7b83704f6db94e0c4619825a3362866

    3 more information: 6b 15

    Additional information 4: 6b153378e67b448e43ca3c57dc8920c9

    Then, I lose the page and have courses all over again.

    Can someone please help. It started only happening more than a week.

    Hello

    Thank you for your response. Check this link and follow the post SpiritX for troubleshooting steps.

    Please let us know how it goes for help us to you more.

  • Windows 7 Explorer stopped working, the PC will not boot with the dvd or usb.

    Original title: Windows 7 Explorer stopped working - just after the start, every time, white screen, hands tied!

    Very technical - old level 14-Blue Badge LOL

    No hardware problem

    that nothing loaded clean pc startup

    Impossible to access anything whatsoever to run anything

    Normally, I would go into the bios, change boot cd and do an inplace - right upgrade

    Dam thing does not start on dvd or usb.  only the hard drive.  It's a Dell T5500 with SAS

    Original title: Windows 7 Explorer stopped working - just after the start, every time, white screen, hands tied!

    Very technical - old level 14-Blue Badge LOL

    No hardware problem

    that nothing loaded clean pc startup

    Impossible to access anything whatsoever to run anything

    Normally, I would go into the bios, change boot cd and do an inplace - right upgrade

    Dam thing does not start on dvd or usb.  only the hard drive.  It's a Dell T5500 with SAS

    "Normally I would go into the bios, change boot cd and do an upgrade inplace - right

    Dam thing does not start on dvd or usb.  only the hard drive.  It's a Dell with SAS T5500"

    Found a box that prevents the bios to booting from anything other than the hard drive in the BIOS, under Security.  Stupid because it still allows you to change the order of boot without any error message.

    Once I changed I could boot from the cd and fix corrupted files.

  • The printer status says offline

    Original title: printer

    Printer my said status is "offline."  How can I change it to "one line" again?  I turned it off and which don't reset it?  What should I do?

    JD

    Jeannine salvation,

    1. What is the brand and model of the printer?

    2 has there been any changes made on the computer before the show?

    I suggest you to follow these steps and try to uncheck the option to use the printer in offline mode:

    a. click Start.

    b. click on devices and printers.

    c. double-click the printer icon.

    d. in the new window that opens, click on the printer and deselect Use printer offline .

    If the problem is not resolved, please provide more information to help you best.

Maybe you are looking for