Printer will not connect via USB

HP lj1022 printer will not connect not not via the USB port after the installation of the new driver upgrade hp lj1020/1022 for Windows 7 (64-bit). Driver seems to install properly until the moment where he is asked to connect the USB cable. Then he hangs up. HP lj 1020 printer appears in the display to the dashboard as the default printer. Computer recognizes the printer as hp printer lj1022 but in another "device not specified Panel when and only when the printer is on and the USB cable is connected." When printing, nothing ever comes from queue.

Diagnosis is only that something is stuck in the queue and remove the task from the queue, but does not. Diagnostic shows no problem.

The lj1022 printer accepts data from two other computers, as well on Windows xP and using the same cables. Three other USB ports have been tested on the new Windows 7 computer without results. The USB ports on the Windows 7 computer accept keyboards, mouse and flash memories wireless dongle without problem. The Windows 7 computer also sends data to a printer wireless with no problems.

Hi Rmhodgson,

Run the following utility below.

http://support.HP.com/us-en/document/c02073861

Tags: HP HP Printers

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