printer will work if the color cartridges are ink

I have an Officejet 4620. My computer says all the ink cartridges are out of ink. I can always print in black. I need to replace the color cartridges?   The printer uses individual cartridges for red, blue and yellow cartridges. Color will be printed in blue and yellow only, so I guess there is little color left.

I usually do not need color copies and I have another Copier.

Hello @Connsu,

Welcome to the Forums of HP Support!

I would like to help you today with your color cartridge application today. Because your printer uses four cartridges: HP 564 black, HP 564 Cyan, Magenta 564 HP and HP 564 yellow, if one or all of these color cartridges are exhausted replace them to continue using the printer. Your HP Officejets ink system is designed to print when have all ink cartridges. A little ink in each cartridge is used for maintenance and maintenance tasks completed by your printer to keep the print head system in your printer in good working order.

The print head is the part that the cartridges will fit. It controls the "reading" of the cartridges and put the ink on the page. If the printhead is not able to perform regular maintenance, due to depleted cartridges, there is a chance that the mechanism of the print head gets dirty. If the printhead is damaged in any way a whole unit replacement may be necessary. For more information about using ink please click here.

In the future, if you mainly print in black from the computer, you can set your printer driver to use black ink only. Normally when you print from your computer files will be sent to your printer as "images". If your printer "thinks" it prints an image file that ink color will be used to enrich the black ink. If you don't want that to happen, you can enable grayscale printing option.

  • How to set grayscale in Windows:
  1. Click on the Start menu
  2. Click on devices and printers
  3. Right click on your printer and select Printing Options
  4. Click on features or Advanced
  5. Select the Grayscale dropdown and replace Black Ink only
  6. Click apply and OK

If you ever want to print in color that you just open the document to print, click Properties in the print dialog box and change black ink only on OFF. This setting only will change to print one job and will return to black ink only for future jobs.

  • How to set levels of gray on Mac:
  1. In the software application, click print
  2. Select your printer
  3. Click Paper Type/quality menu
  4. Click the triangle next to Color Options
  5. In the color menu, select Grayscale or black & white
  6. Select the printing black only ink cartridge
  7. Click print

Please let me know if the information provided solves your color cartridge problems. I look forward to hear from you!

Tags: HP Printers

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