printers HP 4610 don't scan

Hello, just installed Asus PC with windows 8 and can print and fax, but won't scan, any suggestions please?


Hello banch64and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you have problems with scanning.  I would like to help.

I recommend to download and run the HP print and Scan doctor.  Once it has been launched, select the scan option.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

Similar Questions

  • Photosmart C309a don't scan

    My C309a don't scan:

    -When I press the button on the printer, it is said there is a problem of scan and told me to "try to start the scan of the computer, refer to the documentation for more details"

    -When I open the HP solution on the Office Center, it says it cannot run because "your device isn't complete... Please connect the USB cable or re-run the form progam setup from the installation to a network installation CD... If it does not complete the installation or you do not have the CD to access the HP help files by clicking on the start menu.

    -J' uninstalled and reinstalled the software from the CD - it did not work

    -J' downloaded the new drivers from here:

    -J' tried and then install the device. I clicked the USB cable option, rather than wireless or ethernet options, and when I clicked 'Next' he told me to check the cable USB is plugged in and the unit was powered. he wouldn't let me go forward even if I put the computer turned off and removed the USB cable before trying again and reconnect them

    -l' printer prints perfectly fine USB cable... it's not just scan!

    -I had not moved the USB cable to a different USB port... still no joy

    I'm out of ideas

    In response to my own Announces 1/2 day later.

    HP Photosmart C309a will not computer scan.  The HP Solution Center does NOT open.  Can print but cannot open the HP Solution Center and command the C309a to scan a document.  Using Windows 7.  Tried to download new driver and also used the original installation disc without success in the restoration of the HP Solution Center that is used to control the printer to perform analyses.


    Click the Start button on windows at the bottom left

    Click "all programs."

    Clicked on "HP".

    Under "HP" clicked "Photosmart C309a Series"

    Click 'add a device '.

    A program was launched which has detected my existing C309a and when he was finished the HP Solution Center has been restored to its previous working state.  I did this using the wireless connection.  I always have not plugged the laptop in the wired connection on my desktop that I don't want to get out of this comfortable chair and address this issue more. He now works in wireless mode, and that's good enough for now!

  • E:, HP ENVY, HP ENVY 4500 4500 don't scan pdf for MAC, only jpeg; used to work properly.

    HP ENVY 4500 worked fine a month previously, now don't scan pdf for MAC, jpeg only.  Also do not accept the file name.  Is there a doctor of printing & scanning HP for MAC?

    Hi Maryjon , thanks for getting back to me!

    I appreciate the info.

    I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

    Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

    I also run your Apple updates: OS x: Mac App Store apps and OS X update

    After the updates, I recommend you to reinstall the series HP ENVY 4500 full feature software and drivers.

    Good luck and please let me know how it goes!

  • I had a windows update error 800736B 3... and I've done sfc scan I got error WFP resourse found corrupt files but unable to fix some problem... so please me cum on this problem

    I had a windows update error 800736B 3... and I've done sfc scan I got error WFP resourse found corrupt files but unable to fix some problem... so please me cum on this problem

    If the SFC does not a repair installation should work.>

  • HP3070 analysis via the USB port, but don't scan the network, printing is ok? Used to work, but no more

    MyHP3070 deskjet will scan and print via USB link, but don't scan the network, printing is authorized via netowrk. Used to work but not anymor. I have windows XP laptop. I tried HP doctor but in vain. It says that it cannot connect with the driver. Tried to uninstall and reinstall from the CD and also downloaded driver via HP web page but does not. Any ideas what to try next? Also have Norton 360 software virsus and tried extinction of firewalls, etc., but it doesn't seem to help. What is confusing, is that it is used to work but now is intermittened, it won't work at all.

    I managed to uninstall with REVO Uninstaller. This removed the driver original from the Add/REMOVE program possibly a result.  This then allowed me to install the driver that you recommended to your link above. I ran out of time yesterday to test if the printer has worked with the new download, so I'll have to try again later today to see if it works. I would grab with result.

    Thanks a mil

  • HP Ink Advantage Printer AIO F735 don't SCAN TEXT MODIFIABLE


    IM familiar with the PC and printer troubleshooting but with regard to the question above, I had to get intouch with your technical support.

    I bought a NEW printer.

    Difficulties with the HP AIO F735 IM, there not the software to scan Documents to editable text , and other options that have come out with him as he claims in the printer user's Guide.

    I even uninstalled and reinstall the software several times, I even downloaded the software not found on your website thinking that there is something wrong with the CD, always the same, no change. It scans the document but I save / pass it to software processor, but its an image or picture and it is NOT editable.

    I even installed on a different computer to see if it would work but still the same, not a great success, that the options are always the same no. SCAN text to EDITABLE.

    I tried the CD for the OCR of navigation software, I can't find.

    Your support cat doesn't know a thing except to uninstall and reinstall. An agent named SERGE KUMAR of service cat has even had the nerve to tell me to put the CD in and look for the installer of the OCR, but I've done it before and then he just FINISHED the cat.

    I sent an email already on the issue... but not yet answer...


    PS to all owners of HP F735 also missing the OCR software in their HP All in One printers:
    1. you need to uninstall everything about HP f735 specially if you have version 12. You can use Revouninstaller to remove HP software because there are some applications that are not visible in the Add/Remove Programs list. With Revo, you can organize the programs according to the manufacturer.
    2. then, you can use this driver HERE and make one "Installation Advanced / Custom" and select the software you need including OCR.
    3. do not select the option on the download of updates rightaway, set it to "No, not at this time" and simply follow the guests. If the driver is not installed correctly or if you get a msg on "hardware driver cannot be installed" it just go to Device Manager and find the entry that has a "?" and right click then update the driver. This problem occurs because the driver is not "signed by Microsoft' just click on continue anyway. This will happen 3 x then goes to the installation of the software.

    -Downloaded/provided by Frenchbob, tested solution and ratings by Ice_geminiPH

  • OfficeJet 6700: HP Officejet 6700 don't scan

    When I originally you have this printer it scanned just fine. Now something has changed...

    When I try to scan to my computer, both by means of scanning HP or printers scan option, I get an error saying:

    "The operation could not be completed. (com.hp.scanhandler.error error 2.) "and analysis.

    I went to the HP utility under "Scan to Computer" activate scan to the computer box is greyed out and I can't click on it! There is a red icon with a message that says:

    "Scan of the computer can not be activated: software HP required for the Scan of the computer could not be located on this computer." Please download and install the latest HP recommended software for your device to and then try again. »

    so... I went to the place provided, found my printer specific and downloaded the software, making sure to select the Scanner option in the download softward options when you open the file. Downloaded fine and I had problems again and again of the process.

    I unplugged the printer, plugged back in and press the small icon at the top left that looks like a paper with a ' * ' above it, which began some download/update that I let run along the. This way one once I tried agai, and all the same problems.

    How can I fix it! I need to scan a document and I don't have a usb at your fingertips. I did a computer clean up a few months ago and may have removed hp mistakenly utility because it wasn't a request before you start the troubleshooting and downloaded again. But it is now downloaded. The printer prints fine when I send documents to him and I can log on and watch the status of th of my laptop. How is it difficult to analyse just a * beep * file!

    Hey @Mackenzie7225,

    Welcome to the Forums of HP Support!

    I understand that you are having problems when you try to scan from your HP Officejet 6700 Premium e-all-in-one printer to your computer Mac OS X 10.10. I would like to help you today with this problem of scan. At this point, it sounds like there is still a driver or software conflicts between your Mac and your HP Officejet. This conflict may be due to a problem within your Mac operating system to the actual address. Can I please you follow the steps below to correct all these conflicts.

    Step 1: Resetting the printing system:

    To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under "Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Officejet back in right now.

    Once the reset is complete, proceed to the next step.

    Step 2: Uninstall the drivers and software:

    Please click here to find out how to properly uninstall your printer. Once the site opens select the drop down menu 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' and follow the steps to complete uninstallation.

    Once the uninstall is complete, please continue on.

    Step 3: Check and repair your Mac disk permissions:

    1. Open Macintosh HD and go to Applications
    2. Go to the Utilities folder
    3. Open disk utility
    4. Select the hard disk volume, you use (usually on the left)
    5. Select verify disk permissions
    6. Once this process is complete, select repair disk permissions

    Step 4: Check the Apple updates: 

    1. Go to the Apple
    2. Select System Preferences
    3. Select software update
    4. Click update now
    5. Install your available updates
    6. Computer restart

    Step 5: Reinstall your software and drivers: 

    Finally, please click here to download the latest drivers for your HP Officejet. Once the download is complete, please follow the instructions on the screen to install your printer.

    Once your HP Officejet has successfully installed please try to scan the image.

    Please reply to this message with the result of your troubleshooting. Good luck!

  • HP Officejet Pro 8500 first: Printers that HP Business will scan for OneDrive (SkyDrive)?


    The first part of this isn't really the problem, it's just to explain why we are looking for a replacement for this printer.

    Our office is currently using an HP all-in-one Officejet 8500 Pro Premier Series. The charger only really works when he wants (regardless of the resolution of the problems) and we arrived recently on an error message "pump" engine to a standstill at startup (which does not seem to impact, printing, scanning or copying that much). However, our new issue is one that many other experience with this particular model, and it's cyan not print do not at all. I cleaned the heads and blue printing, still does not want to show everyone. Yes, the cartridges are full; No, we don't want to pay $70 to replace part of the printer, when it has enough problems as it is.

    Now, we are looking for a new printer, and my controller wishes to be a brand of HP or a Brother brand printer. We still want an all-in-one, which a lot of HP, however, I need to know which ones will scan actually OneDrive cloud service. I see on e-print and other stuff, but I have no idea what this is. We want just to make sure that our scanner will be useful to our business, and we do a lot of scan-to-OneDrive, but it's a lot of time when the charger does not work all the time.

    You have any suggestions for HP printers? Do you know what models or do not Scan-to-Cloud services offer? I had a very difficult time trying to find one who has had this in the description and specifications.

    Thank you!

    EDIT: Sorry, I had to fix the title to 'scan' instead of 'print '.


    Scan to OneDrive is much easier, just set up your printer (any web connected printer) or normal so that your computer is connected to scan to a location (Destination). For Windows 8.1, new printer can take OneDrive during the installation process.

    You can see on the image above, I did a test before the answer of your question (previous answer - print for OneDrive).

    Kind regards.

  • Scan pictures with a tinge of gray, don't scan clear or bright.

    I have a HP Officerjet 8600 Pro Premium & whenever I Scan photos, there's this gray top cloudyness.

    This just started, we had it for a few months now & he used to digitize images without any problems at all.

    It seems that the light may be dim or not as brilliant, would this be the case? What I need to replace the light or can - I simply play with some settings to brighten it?

    Or is it a major problem?

    Here is the problem:

    It scans even empty space with a gray wash.

    Help, please!

    Hello JKM01,

    Welcome to the Forums of HP Support!

    I understand that the premium Officejet Pro 8600 does not scan at full capacity, the scans are very gray. You can try a few things before watching in a replacement, such as the cleaning of the glass and white plate, plug the power supply on a wall outlet if connected in a power surge or power bar and updates the firmware.

    Vertical stripes, lines or streaks on Copies, faxes or scan

    Although this document does not completely describe your problems, the diagnosis is the same and covers the basics. Check the firmware of the printer can be done through the menu on the front panel, this will allow you to guide you through the steps: get the latest Firmware and updates.

    I would like to know if that helps the issue.

  • my desire to 120 hp don't scan

    my willingness to want 120 hp is connected WiFi to my computer laptop mac 0s and has a connection, it has always worked perfectly, but now it will print the docs, but it won't SCAN... I reinstalled software twice... I tried solutions... Please help... D

    First, try scanning with Capture of Image (in your Applications folder).

    If you are using Snow Leopard, Lion or Mountain Lion and have HP software for Snow Leopard before (either from a CD that is not marked as compatible with 10.6-10,8 or you recently upgraded to Snow Leopard, Lion or Mountain Lion and had the software HP on your Mac before you upgrade - even if you made a standard uninstall of the old software or installed new software on top of it) You must uninstall the software by using the "scrubber":

    Go to Applications/Hewlett Packard / click Uninstall HP
    Click on continue
    Highlight your device in the left pane
    Press on and press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall, it IS the Option of the scrubber, no button is labeled "washer".
    There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
    Click on continue and let it finish

    Restart your Mac

    Now reset the printing system:

    -Sys Prefs, Print & Fax
    -Right (control) click inside the box that lists your printers and select Reset Printing System.
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    -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

  • D110 don't scan, it will copy and print.

    OS of Mac OSX 10.7.5.  I uninstalled the software and downloaded and installed the current HP software "s Web site (don't know if I have one d110a or d110b). Still does not scan.  Help, please. D110 screen says 'try scan from computer or see the documentation '.

    Have you used these drivers on this site?  Download the drivers and full software.  Try now.

  • HP laserjet pro cm1415fnw don't scan error WIA.

    We just got a hp laserjet pro cm1415fnw, he manages to print, but unfortunately it will not scan. We have set up to be wireless since it will be used by different users. When I run the HP printer and scan Dr. it is said that there is an error of WIA. I've tried uninstallin and reinstall all the drivers and software, as the recommended HPPSdr, nothing happened. I went in the forums and checked the services that should be running for the scan to work. All services have increased, but still it will not scan. I'm running out of options here with this device. If someone could please give me some advice on how to solve the problem of scanning, I will be extremely grateful.

    Hi @sil89,.

    I understand that you are unable to scan, but you can print on the wireless network. I can help you.

    You can scan from any of the other networked computers?

    You are signed is an administrator of this computer?

    The WIA drivers are part of the Windows operating system.

    Run this made it Microsoft tool to see if it will solve this problem.

    Diagnose and automatically repair Windows files and records issues.

    I tabled this document, just to make sure they are the same ones you had checked.

    This document is to check the services of Windows Image Acquisition (WIA).

    Windows: Digitization of HP Software Does not open or Scan to a printer using a USB connection.

    Do not take into account the title.

    Proceed to Solution 3: check the Windows Image Acquisition (WIA) services.

    Temporarily, run Antivirus software and try to scan the image.

    If the problem persists, download and try to repair the WIA drivers. If you don't feel able to do these steps, you can contact the computer manufacturer or Microsoft to solve the error WIA.

    Back up the registry first.

    How to back up and restore the registry in Windows.

    Restore default startup for Windows Image Acquisition (WIA) Type.

    Please let me know the results.

    Thank you.

  • Photosmart C3140: Don't scan after update to the Mavericks on Mac

    After updating my Mac to the Mavericks, now my printer not scan.  It will print, however. But when I try to scan, I get this error message:

    Cannot perform the analysis because another program has control of the HP imaging device. Try the following steps: start the program again. Close all programs that might be using the device. Restart the computer.

    I did everything above. I have also turned off the printer and unplugged for a few minutes. I rebooted several times. Thanks for any help you can offer!


    Thanks for your help. I have a successful solution of Apple that I wanted to share with other people who may have this problem - it involves an impression through the preferences system, a bit bulky but not too expensive:

    Go to system preferences

    Printers, Scanners &

    Choose Scan from Print/Scan above the name of the printer

    Open scanner

    In the dialog box that appears:

    Make sure that "scan to" say where you want to be saved, otherwise you can not know where TI saved.

    Press Scan.

    (If the dialog box opens to the top immediately, please be patient.)

  • Pima 560 don't scan. It prints, copies, but says that it cannot connect to analyze

    It is plugged in USB, but he thinks that it is not. If I use the commands to the printer, it said 'prepare' and then returns to "place the scanner option '.  If I try to scan from Mac system preferences, I get the message that it can't communicate with the printer because it can be turned off or not connected to USB. Is the case.

    I have a Mac, under El Capitan. Updated to the latest drivers printer... still does not.

    Very frustrating.

    Hi joiede,

    To try to solve this problem, we will have to remove and reinstall the software for the device.  Please disconnect the USB cable and then follow these steps to uninstall the software (if you are unable to perform a step, proceed to the next step):

    1. close all the running applications - including antivirus software.

    2. click on the Apple in the upper left corner.

    3. click on System Preferences, then double-click on "printers and faxes".

    4. in the printer list dialog box, select all printers that are added to the list of printers, and then click 'remove '.

    5. open the library, Printers, Canon and drag the BJPrinter folder to the trash.

    6. open the library, received, and then drag the files that contain the number of your model as part of the file name.  NOTE: Trash NOT the file CanonPrinterDrivers.pkg.

    7. open the library, picture Capture and TWAIN Data Sources and place the MP560.ds cannon in the trash.

    8. in the Finder menu, select "Empty trash" to remove them.

    9. on the Apple menu, click "Restart."

    Once the computer has been restarted, please follow these steps to download the files necessary to start the installation:

    1. visit the Web site at:

    2. type PIXMA MP560 in the "Type a template name" box and click the Get button Drivers & Downloads.

    3. under recommended downloads, please click on the "Select" button next to the MP560 MP driver series.

    4. If you agree, please select the check box next to "I read and agree to the terms of the disclaimer and wish to continue the download.

    5. click on the download button.

    6. If a box to record under appears, click Save.

    7. once the download is complete, click on the "Select" button next to the MP560 Scanner Driver series.

    8. If you agree, please select the check box next to "I read and agree to the terms of the disclaimer and wish to continue the download.

    9. click on the download button.

    10. If a box to record under appears, click Save.

    11. once the download is complete, open your download folder.

    12. double-click on [mcpd-mac-mp560-11_7_1_0 - ea17_2.dmg] to install the printer driver.

    13. double-click on [msd_-mac-mp560-15_5_2a - ea8_2.dmg] to install the scanner driver.

    The files will be extracted, follow the prompts to complete the installation.

    Reboot once completed.

    Once the computer restarts, open MP Navigator and try to scan.

    If you continue to have difficulties, please contact our support group by using the following link:

  • HP envy 100 don't scan

    I have not been able to scan from the printer control panel in a long time, but I've always been able to browse webscan.  All of a sudden which is no longer available.  The saved Web page reflects my printr IP but the links on the homepage, scan, settings, etc. do not connect to something more.  I ran the Print and Scan doctor and that was a failure.  If I select the printer from devices and printers there are no scan options at all.  I am on Windows 7 and do not know when this ability is gone I do not often scans.  Any ideas?


    You try to scan via Webscan or perhaps via the HP software?

    When you select your printer in devices and printers, you can see the following options?

    -HP Printer Wizard

    -See what's printing

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    -Customize your printer.

    If so, uninstall the current software from following programs > HP > HP Envy 100 > Uninstall.

    Then download and install the latest version of the software below, which should fix the problem and restore any functionality back.

    The latest version of the software can be downloaded below:


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