printers HP 4610 don't scan

Hello, just installed Asus PC with windows 8 and can print and fax, but won't scan, any suggestions please?

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Hello banch64and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you have problems with scanning.  I would like to help.

I recommend to download and run the HP print and Scan doctor.  Once it has been launched, select the scan option.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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  • Photosmart C309a don't scan

    My C309a don't scan:

    -When I press the button on the printer, it is said there is a problem of scan and told me to "try to start the scan of the computer, refer to the documentation for more details"

    -When I open the HP solution on the Office Center, it says it cannot run because "your device isn't complete... Please connect the USB cable or re-run the form progam setup from the installation to a network installation CD... If it does not complete the installation or you do not have the CD to access the HP help files by clicking on the start menu.

    -J' uninstalled and reinstalled the software from the CD - it did not work

    -J' downloaded the new drivers from here:

    http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3737193&...

    -J' tried and then install the device. I clicked the USB cable option, rather than wireless or ethernet options, and when I clicked 'Next' he told me to check the cable USB is plugged in and the unit was powered. he wouldn't let me go forward even if I put the computer turned off and removed the USB cable before trying again and reconnect them

    -l' printer prints perfectly fine USB cable... it's not just scan!

    -I had not moved the USB cable to a different USB port... still no joy

    I'm out of ideas

    In response to my own Announces 1/2 day later.

    HP Photosmart C309a will not computer scan.  The HP Solution Center does NOT open.  Can print but cannot open the HP Solution Center and command the C309a to scan a document.  Using Windows 7.  Tried to download new driver and also used the original installation disc without success in the restoration of the HP Solution Center that is used to control the printer to perform analyses.

     

    Click the Start button on windows at the bottom left

    Click "all programs."

    Clicked on "HP".

    Under "HP" clicked "Photosmart C309a Series"

    Click 'add a device '.

    A program was launched which has detected my existing C309a and when he was finished the HP Solution Center has been restored to its previous working state.  I did this using the wireless connection.  I always have not plugged the laptop in the wired connection on my desktop that I don't want to get out of this comfortable chair and address this issue more. He now works in wireless mode, and that's good enough for now!

  • E:, HP ENVY, HP ENVY 4500 4500 don't scan pdf for MAC, only jpeg; used to work properly.

    HP ENVY 4500 worked fine a month previously, now don't scan pdf for MAC, jpeg only.  Also do not accept the file name.  Is there a doctor of printing & scanning HP for MAC?

    Hi Maryjon , thanks for getting back to me!

    I appreciate the info.

    I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

    Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

    I also run your Apple updates: OS x: Mac App Store apps and OS X update

    After the updates, I recommend you to reinstall the series HP ENVY 4500 full feature software and drivers.

    Good luck and please let me know how it goes!

  • I had a windows update error 800736B 3... and I've done sfc scan I got error WFP resourse found corrupt files but unable to fix some problem... so please me cum on this problem

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    I managed to uninstall with REVO Uninstaller. This removed the driver original from the Add/REMOVE program possibly a result.  This then allowed me to install the driver that you recommended to your link above. I ran out of time yesterday to test if the printer has worked with the new download, so I'll have to try again later today to see if it works. I would grab with result.

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  • HP Ink Advantage Printer AIO F735 don't SCAN TEXT MODIFIABLE

    Hello!

    IM familiar with the PC and printer troubleshooting but with regard to the question above, I had to get intouch with your technical support.

    I bought a NEW printer.

    Difficulties with the HP AIO F735 IM, there not the software to scan Documents to editable text , and other options that have come out with him as he claims in the printer user's Guide.

    I even uninstalled and reinstall the software several times, I even downloaded the software not found on your website thinking that there is something wrong with the CD, always the same, no change. It scans the document but I save / pass it to software processor, but its an image or picture and it is NOT editable.

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    -Downloaded/provided by Frenchbob, tested solution and ratings by Ice_geminiPH

  • OfficeJet 6700: HP Officejet 6700 don't scan

    When I originally you have this printer it scanned just fine. Now something has changed...

    When I try to scan to my computer, both by means of scanning HP or printers scan option, I get an error saying:

    "The operation could not be completed. (com.hp.scanhandler.error error 2.) "and analysis.

    I went to the HP utility under "Scan to Computer" activate scan to the computer box is greyed out and I can't click on it! There is a red icon with a message that says:

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    Hey @Mackenzie7225,

    Welcome to the Forums of HP Support!

    I understand that you are having problems when you try to scan from your HP Officejet 6700 Premium e-all-in-one printer to your computer Mac OS X 10.10. I would like to help you today with this problem of scan. At this point, it sounds like there is still a driver or software conflicts between your Mac and your HP Officejet. This conflict may be due to a problem within your Mac operating system to the actual address. Can I please you follow the steps below to correct all these conflicts.

    Step 1: Resetting the printing system:

    To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under "Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Officejet back in right now.

    Once the reset is complete, proceed to the next step.

    Step 2: Uninstall the drivers and software:

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    Once the uninstall is complete, please continue on.

    Step 3: Check and repair your Mac disk permissions:

    1. Open Macintosh HD and go to Applications
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    Step 4: Check the Apple updates: 

    1. Go to the Apple
    2. Select System Preferences
    3. Select software update
    4. Click update now
    5. Install your available updates
    6. Computer restart

    Step 5: Reinstall your software and drivers: 

    Finally, please click here to download the latest drivers for your HP Officejet. Once the download is complete, please follow the instructions on the screen to install your printer.

    Once your HP Officejet has successfully installed please try to scan the image.

    Please reply to this message with the result of your troubleshooting. Good luck!

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    Hello:

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    Our office is currently using an HP all-in-one Officejet 8500 Pro Premier Series. The charger only really works when he wants (regardless of the resolution of the problems) and we arrived recently on an error message "pump" engine to a standstill at startup (which does not seem to impact, printing, scanning or copying that much). However, our new issue is one that many other experience with this particular model, and it's cyan not print do not at all. I cleaned the heads and blue printing, still does not want to show everyone. Yes, the cartridges are full; No, we don't want to pay $70 to replace part of the printer, when it has enough problems as it is.

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    EDIT: Sorry, I had to fix the title to 'scan' instead of 'print '.

    Hello

    Scan to OneDrive is much easier, just set up your printer (any web connected printer) or normal so that your computer is connected to scan to a location (Destination). For Windows 8.1, new printer can take OneDrive during the installation process.

    You can see on the image above, I did a test before the answer of your question (previous answer - print for OneDrive).

    Kind regards.

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    It scans even empty space with a gray wash.

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    Hello JKM01,

    Welcome to the Forums of HP Support!

    I understand that the premium Officejet Pro 8600 does not scan at full capacity, the scans are very gray. You can try a few things before watching in a replacement, such as the cleaning of the glass and white plate, plug the power supply on a wall outlet if connected in a power surge or power bar and updates the firmware.

    Vertical stripes, lines or streaks on Copies, faxes or scan

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    I would like to know if that helps the issue.

  • my desire to 120 hp don't scan

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    First, try scanning with Capture of Image (in your Applications folder).

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    Restart your Mac

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    -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

  • D110 don't scan, it will copy and print.

    OS of Mac OSX 10.7.5.  I uninstalled the software and downloaded and installed the current HP software "s Web site (don't know if I have one d110a or d110b). Still does not scan.  Help, please. D110 screen says 'try scan from computer or see the documentation '.

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    We just got a hp laserjet pro cm1415fnw, he manages to print, but unfortunately it will not scan. We have set up to be wireless since it will be used by different users. When I run the HP printer and scan Dr. it is said that there is an error of WIA. I've tried uninstallin and reinstall all the drivers and software, as the recommended HPPSdr, nothing happened. I went in the forums and checked the services that should be running for the scan to work. All services have increased, but still it will not scan. I'm running out of options here with this device. If someone could please give me some advice on how to solve the problem of scanning, I will be extremely grateful.

    Hi @sil89,.

    I understand that you are unable to scan, but you can print on the wireless network. I can help you.

    You can scan from any of the other networked computers?

    You are signed is an administrator of this computer?

    The WIA drivers are part of the Windows operating system.

    Run this made it Microsoft tool to see if it will solve this problem.

    Diagnose and automatically repair Windows files and records issues.

    I tabled this document, just to make sure they are the same ones you had checked.

    This document is to check the services of Windows Image Acquisition (WIA).

    Windows: Digitization of HP Software Does not open or Scan to a printer using a USB connection.

    Do not take into account the title.

    Proceed to Solution 3: check the Windows Image Acquisition (WIA) services.

    Temporarily, run Antivirus software and try to scan the image.

    If the problem persists, download and try to repair the WIA drivers. If you don't feel able to do these steps, you can contact the computer manufacturer or Microsoft to solve the error WIA.

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    Please let me know the results.

    Thank you.

  • Photosmart C3140: Don't scan after update to the Mavericks on Mac

    After updating my Mac to the Mavericks, now my printer not scan.  It will print, however. But when I try to scan, I get this error message:

    Cannot perform the analysis because another program has control of the HP imaging device. Try the following steps: start the program again. Close all programs that might be using the device. Restart the computer.

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    Hello

    Thanks for your help. I have a successful solution of Apple that I wanted to share with other people who may have this problem - it involves an impression through the preferences system, a bit bulky but not too expensive:

    Go to system preferences

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    In the dialog box that appears:

    Make sure that "scan to" say where you want to be saved, otherwise you can not know where TI saved.

    Press Scan.

    (If the dialog box opens to the top immediately, please be patient.)

  • Pima 560 don't scan. It prints, copies, but says that it cannot connect to analyze

    It is plugged in USB, but he thinks that it is not. If I use the commands to the printer, it said 'prepare' and then returns to "place the scanner option '.  If I try to scan from Mac system preferences, I get the message that it can't communicate with the printer because it can be turned off or not connected to USB. Is the case.

    I have a Mac, under El Capitan. Updated to the latest drivers printer... still does not.

    Very frustrating.

    Hi joiede,

    To try to solve this problem, we will have to remove and reinstall the software for the device.  Please disconnect the USB cable and then follow these steps to uninstall the software (if you are unable to perform a step, proceed to the next step):

    1. close all the running applications - including antivirus software.

    2. click on the Apple in the upper left corner.

    3. click on System Preferences, then double-click on "printers and faxes".

    4. in the printer list dialog box, select all printers that are added to the list of printers, and then click 'remove '.

    5. open the library, Printers, Canon and drag the BJPrinter folder to the trash.

    6. open the library, received, and then drag the files that contain the number of your model as part of the file name.  NOTE: Trash NOT the file CanonPrinterDrivers.pkg.

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    9. on the Apple menu, click "Restart."

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    5. click on the download button.

    6. If a box to record under appears, click Save.

    7. once the download is complete, click on the "Select" button next to the MP560 Scanner Driver series.

    8. If you agree, please select the check box next to "I read and agree to the terms of the disclaimer and wish to continue the download.

    9. click on the download button.

    10. If a box to record under appears, click Save.

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    13. double-click on [msd_-mac-mp560-15_5_2a - ea8_2.dmg] to install the scanner driver.

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    Reboot once completed.

    Once the computer restarts, open MP Navigator and try to scan.

    If you continue to have difficulties, please contact our support group by using the following link:

    http://www.USA.Canon.com/Cusa/consumer/standard_display/contact_us_consumer

  • HP envy 100 don't scan

    I have not been able to scan from the printer control panel in a long time, but I've always been able to browse webscan.  All of a sudden which is no longer available.  The saved Web page reflects my printr IP but the links on the homepage, scan, settings, etc. do not connect to something more.  I ran the Print and Scan doctor and that was a failure.  If I select the printer from devices and printers there are no scan options at all.  I am on Windows 7 and do not know when this ability is gone I do not often scans.  Any ideas?

    Hello

    You try to scan via Webscan or perhaps via the HP software?

    When you select your printer in devices and printers, you can see the following options?

    -HP Printer Wizard

    -See what's printing

    -Setting preferences

    -Customize your printer.

    If so, uninstall the current software from following programs > HP > HP Envy 100 > Uninstall.

    Then download and install the latest version of the software below, which should fix the problem and restore any functionality back.

    The latest version of the software can be downloaded below:

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    Shlomi

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