printing cyan only

My Deskjet 970CXI only prints in cyan and not black.

I tried all the solutions opted in this forum (cleaning, reset) but nothing helps.

The print of the testpage is perfect, cyan and black.

The probable cause is a cartridge empty or faulty #78.  If you print with the selected photo paper (or with the automatic paper type settings, and the paper is detected as photo) the black cartridge is not used and the printer will try to brand black using cyan, yellow and magenta.

If you are printing text with the chosen paper the printer should print correctly in black.

Tags: HP Printers

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