Problem activating my 6 Lightroom on my MAC

I bought Lightroom and downloaded 6 on my PC Win last week or more. Unfortunately, even, before I get to use the LR, my PC crashed and making it very difficult to run anything on it. So I bought a new PC Mac over the weekend (11/07/15). As my license for Windows and Mac OS, I wanted to download the same software on my Mac. When asked for redemption code that I provided as it came on the map, but the system saying isn't valid. When I asked the representative of Apple when I bought the MAC, he advised that I can't make it work, call them. But when I called and after waiting 10-15 minutes, they told me, I need to try online. I'm still waiting for someone to chat with me but seems waiting forever. Can someone advice, please? Thank you in advance!

Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME

Don't forget to stay signed with your Adobe ID before accessing the link below

Serial number and activation support (non - CC)

http://helpx.Adobe.com/x-productkb/global/Service1.html

Tags: Adobe

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