Problem activating PBS Kids video

I bought and set up a new 4th gen Apple TV today. I was able to successfully download and install the PBS Kids video app unfortunately when I try to active service within the app, nothing happens. I click the icon 'Activate your Apple TV' and nothing happens. It must produce a login code, but it does not work. Also, if I click on any of the other icons of the application, nothing happens. I tried to remove and reinstall the app and I updated and rebooted the Apple TV. Nothing has solved the problem so far. Also, I was able to successfully install and activate the non-enfants PBS ordinary application without any problem. Any suggestions on activation of this app? What is happening to someone else?

I have the same problem with this app on the AppleTV Gen 2, 3 and 4. When I connect the AppleTV to a hotspot, the application works. I've restarted and updated the firmware of the router. I also tried 3 different DNS servers. The application even on the FireTV Amazon works very well on my network. is your ISP Charter?

Tags: Apple TV

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