Problem blackBerry Smartphones during the update of application software

Hi guys, I'm very new to this bear so please with me I have a little problem, this morning I received a software update notification on my phone, it's the application of security Lookout software.

I did download the software and be downloaded completely, when asked to restart I said yes.

Now my phone turns on and it asks me to allow or deny permissions to the application, but for some reason that so that my phone never seems to be frozen, the buttons work but the cursor will not work, I can't do anything even tried to reset the phone but still no help

everything here got help for me

Hello

Thanks for the info, I tried what you suggested, but all in vain, so I had to take the phone my service provider, they said it was a software problem and they had to erase the entire phone, so now I have my phone back but with zero info on it, but Lucky for me, I had done a backup sometime ago

Thanks again for the help

Tags: BlackBerry Smartphones

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