Problem blackBerry Smartphones Software Update

Similar Questions

• Desktop of blackBerry Smartphones software update problem

  I have a Torch 9800 and the Desktop Software 6.0 Bundle 2949 version.

  I got a message suggesting that I upgraded to 7.0.0.59 (Bundle 60). However, as soon as the download update is finished, I get the following message

  "Winzip Self Extractor - could not create c\users\owners\app data\RIM - unzip operation cancelled."

  The desktop software will recognize is no longer my phone and cannot synchronize.

  Any suggestions what to do next?

  Thank you very much

  At any time a phone is not recognized by the BlackBerry Desktop Software, I recommend watching this article:

  http://www.BlackBerry.com/BTSC/KB10144

  See if that helps you.

• BlackBerry Smartphones Software update problem with new tour

  I got my wife a tour yesterday. When I connected it to my laptop to add music, it says that there is a software update (OS 4.7 and other files). So I updated the device (took about 45 minutes or more). Then I clickd'autant Media Manager to see, I had not installed it yet (I use Media Sync with my Storm). So I installed Media Manager and said to reboot my PC. So I restart and reload the desktop software and low, and here I thought I should do the exact same device update that I had done a few hours ago!

  The unit works fine as far as I can tell. Would it be a bug in the desktop software? A glitch in the OS device? Or should I re - update the tour just to be sure (where he actually has not worked right the first time)?

  If you need more info, let me know what you need.

  OK, well... Sorry, the operating system is not updated. The Tour launched with OS.40 and, last week, Verizon started pushing notificiatons for update of Os.53, so what is updated to the device, the operating system was NOT.

  so... my recommendation - do a full backup in the first place with the Director of office and then allow the upgrade of operating system continue.

• BlackBerry Smartphones Software Update

  Hai everybody, I'm new as a BlackBerry user. I tried to update my BB of smartphone and pop up see the message your BlackBerry is up to date. But I I have found a new version came out with my site Web de BlackBerry operator.

  Should I stay with the current version or upgrade to the new version?

  Hello and welcome to the community!

  Only you can decide what you should and shouldn't do. As a general rule, it is good to update the operating system more recent available because this would have features, fixes and features not in older versions. If the OTA update does not offer you anything, then you can force it via PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Problem blackBerry Smartphones with update from 7.0 to 7.1

  Hello!

  Last week I bought BB Bold 9790 on sale by auction (flea market). It's my first BB, so I don't have much experience with this software. I tried to update to 7.0 7.1, to get the HotSpot feature, but there are a few problems:

  -I don't have any option like "check for updates" or "update" in my phone there is nothing similar. I even searched by "Search".

  -J' downloaded the Deskop BB software and when I tried to update my BB, the program said that I don't have active subscription. So I signed up for subscription, giving my email address, but nothing has changed

  -The same message appeared when I tried to update to Mozilla.

  -J' have also created my BB ID and added into the phone.

  My mobile operator: Play (Poland). When I turn on my BB, it shows me a moment of Vodafone logo.

  How can I solve this problem?

  Your device is used.  Your description of the boot sequence indicates that it is a Vodafone branded device.  This Vodafone startup screen can never be changed.  As long as the device is unlocked, you can use it on your support.

  In addition, you must have a BlackBerry data plan to your account with your wireless service provider.  It is probably what you were told the camera.

  That said, you can probably learn the operating system to v7.1 by performing a clean OS reload.  Here are some instructions:

  1. first download the operating system on your PC.  You can get 7.1 for the brand Vodafone UK 9790 here (though the version of all carrier will work.):

  https://swdownloads.BlackBerry.com/downloads/entry.do?code=1141938BA2C2B13F5505D7C424EBAE5F

  2 IDo a manual of your device first, backup using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. You can get the BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/

  3. download the OS from step 1 of the file on the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  5 use BBSAK from BBSAK.org and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then go to the next step.

  6. plug the BlackBerry and double-click on "Loader.exe." It is located in c:\program files\common research in motion\apploader

• 9860 blackBerry Smartphones software update... IN CASE OF FAILURE

  Like a good little BlackBerry user, I followed the prompt to load a software update.  He asked the question, "Are you ready to be two hours without your phone or emergency access?"  I said, Yes, and he began "backup of your data.  Unfortunately, it is stuck at 6% in "progress in the backup set".  I tried turning off and re-boot and it always gets stuck at 6%.  If I'm doomed?  What I can do.  Will reads now and pray that he will magically fix itself from one day to the next.  If not, then I hope you smart people in these support forums will have the answer for me.  Thanks in advance for your help.     Stephani

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry Smartphones Software Update interrupted

  I have in my office the Desktop Manager 4.7.0 and I connected my device to the PC to do a sync and she came back with a software update, I started the process, and then I lost power on the PC, so the update was not completed and now blackberry led lights up 2 times on red and I can't turn it.

  It ia an easy way to solve this problem

  Hello!

  No.... There is no easy way to solve this problem. Settle in for some work. Here is a guide that can help you:

  http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck!

• Unlocked blackBerry Smartphones Software Update has not received the AT & T brand PRIVATE when you use a non - AT & T SIM card

  Dear whom it may concern,

  I saw one of the support forum of Blackberry Web site on "software update, not received the AT & T unlocked brand PRIVATE when you use a non - AT & T SIM card". How can I receive the OTA update in the notification bar?

  Now, my OS is Mashmallow 6.01 build No.. AAF355 (June 1, 2016) or do I have to update (auto loadder) my Priv to AAG873 in order to get the direct OTA from Blackberry in the future.

  Thank you

  Good questions. I can speculate only at this stage. I guess that since it is updated by BB, they use a revision update for all devices to facilitate management. AT & T updates their different, since they have different methods of approval (Note T-mobile even updated as unlocked devices). Unless you want to get specific version of AT & T that could fix something that the other version does not work, I'd wait for the OTA. I did three refills of OS because I couldn't OTA of AT & T, and they take a lot of time. Take the time then to restore and to reconfigure all the settings you had before. Not funny.

  To be more precise questions. Depends on you, but for me, would be updated via OTA only now that it's available. Yes, if you want auto charger, use AT & t. even as before, wait for OTA, unless you have a specific automotive need load the operating system.

• Comparative table of blackBerry Smartphones Software update

  Is there a list/table out there anywhere, which gives the improvements/differences of each software update?

  Thanks in advance.

  Technical Center blackberry.com, here you have two links:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=BlackBerryDesktopSoftware&message.ID=...

• BlackBerry Smartphones Software Update Fail

  I have a Curve 9350, and I received a notification this morning that I got a software update, so I accepted and he is trying to do the update on my real mobile, (not the Manager Office via a PC), but is currently blocked to save the social stream 0% and 9% in all data , and he was blocked for about 3-4 hours. Please HELP as I can't use my phone and its my business phone!

  Try this,

  • Remove the battery from the device.
  • Connect to the PC and launch the BlackBerry Desktop Software.
  • Replace the battery of the device and let it boot.
  • Are you aware of any update or that the appliance needs of the operating system installed? If so, complete the upgrade so that plugged into the computer.

  If the backup block again at 10 - 20% on the social backup module feeds, please let me know.

  Also, please check your private messages here in the forum to me.

• BlackBerry smartphones software update of the device since 31/08/2009!

  Hi all

  I am living in the Kuwait and my ISP is Zain and the Kuwait.

  before 2-3 weeks, I got my BB Curve 8900 through the Application in my Desktop Manager 5 loader, when I run the update and after starting the application responsible for the search for new and legacy software, I get a list of software of the device (firmware) which are available for download and I can choose between versions , reinstall the current downgrade and improve.

  Since 08/31/2009, when I run the application loader - > software update, I still get no results and he says my software is up to date and im 100% sure that it's not because I went down before, the latest version was 4.6.1.250 and I installed it is 4.6.1.206 as the new version is not Arab.

  So my question is, why I can not get the list of device software, so I can choose the version I want?

  I've tried it on several computers and several internet connections and still he could not get it.

  Your answers are greatly appreciated

  concerning

  Khalid Al-Assousi

  Hello and welcome to the Forums of Support BlackBerry.com.

  Just do the upgrade manually... Download the file from the OS and use the instructions in this link.

  http://www.BlackBerryForums.com/General-8900-series-discussion-Javelin/193197-latest-OS-8900-4-6-1-3...

  Always, make a backup first, using the Desktop Manager.

• Problem blackBerry Smartphones with updates/app loader/SoS - Blackberry Curve 8900

  The symbol of SoS came today and I looked up what may be causing it.  Nothing appeared to be damaged if the only other option was my software was not up to date.  Well, I installed the software for the device from RIM under my service provider, but oddly, I had no prompts to choose the directory in which I tried to install the software.  After installation, the Application loader loaded, and I clicked on "Start" on "software update."  I got a prompt saying: "Please connect your device" with a menu of dropbox and any options that it contains.   Now, my blackberry works with this computer (Windows 7) because I can access photos/music/etc through the storage using the USB.  The USB is connected when I try to use the Application Loader.   So ontop of the fact that I can't use my phone until it is updated and cannot update the phone due to software bug, I also can't FIND the path to failure again access software!  Like I said earlier, there is no no. PROMPTED to wonder where I have to install the software.  I looked on several forums for the automatic and same path SEARCH keywords such as "Research in Motion", "Device Manager", "Application Loader" and even "Blackberry" and none of these files allegedly exist.  I can access ONLY the charger of application through uninstalling and reinstalling the software, because it runs automatically after installation.  I hope that the program from a site legitimate BlackBerry (https://www.blackberry.com/Downloads).

  I am very, very upset by this phone. OnTop of the many bugs I've known throughout its use, its sad that I HAVE as a customer to update my phone my phone just otherwise stop across the network to my ISP until I do it.

  If I do not get immediate help on these issues through independent e-mail, personally never buy a Blackberry again and to discourage anyone from aswell.

  Kind regards

  Chris

  Already done this as I have explained in the original post.  Even then, I clicked on your link and was sent to the same Web site that I had already spent too except the one you sent me was strictly for East Asian languages, which I'm not going to download.  I had already downloaded the international and selected English.  The path to this program does not update the phone matter.  I have yet to come across a program that doesn't work than strictly on your C drive only.  Despite this, I have enough space on my C drive for the file - but it does not yet exist nor do ALL files/folders in the directory that was supposed to be created.
  Oh well, thanks for your help.  I guess I'll have to deal directly with RIM and waste more time with this phone.  Bugs, gel, blockings, reception loss/bad PC/updates to update software that are up-to-date and for the worst of all - a phone that forces all the reception off the power when you need to update, what a very good product.
  PS. other then Google Maps, no addons were never / have been installed. Phone never fell on a hard surface, but has a box of rubber for this instance.  Phone has no damage water (indicated by white strips) and no interior/exterior changes have been or is still made.  Never left in a hot/cold climate for long periods of time either.  So there is really no excuse other then a bad product.
  Wish me luck when they tell me to call my service provider of reception because it will not be the fault of phones; or, I will say to call microsoft, because it will not either rims software.  This is the circle of bad technical support.
  Thanks again.

• BlackBerry Smartphones Software Update problems.

  I upgraded the OS on my 8800 in v. 4.5 so that I could use BB Messenger.  But once the upgrade of the software, that I'm having this problem with my BB when I leave it idle for a few minutes, the screen goes white, and I get the hourglass turns again and again and it just restarted my BB.  And this will be repeated continually repeated.  If I use my BB, it does not go to white screen and restarts.  Not sure what the problem is.

  Now when I push the lock button on the side, he instead goes to the Push to Talk application.  Y at - it somewhere where I can put the lock back button to lock?

  This update has been a headache, and Messenger of BB not worth all these problems if I can not fix them.  Anyone know how to fix?  Or should I just go back to a lower version, if I can still do it.

  Thanks for any help.

  I don't know why I didn't do this earlier, but mention you the media card reminded me...

  Follow these steps:

  Read this on how to correct the media card (courtesy of John Clark, a different expertise here in the Forum):

  1. remove the card multimedia unit and put it in a card reader. This makes the rest of the process much faster. However, you can do it with the card in the camera.

  2 copy all the contents of the card on your PC.

  3. replace the card in the camera and go to Options > Media Card > Menu button > card. You wipe the card and reformat. (if using a card reader to remove the card and put it back in the drive).

  4. now copy backup ONLY in the media to the device. Don't copy back all the 'BBthumbs.dat' files or all system files. I went through the entire folder and delete all .dat files before copying the content of the music folder and the folders of photos to the device. The device will re-create these files. Also, I is not copy folder "current music" but rather just copied content and pasted into the folder \Blackberry\music of the card. Do this for each folder.

  5. Once finished put the card in the camera, and then try again the media App. He must walk to the music. If you have a lot of music can take 5-10 minutes. When scanning, you can open the music application and you should be able to see the songs move in the list when the device will navigate

  If after the transfer of all your files back, you still get a stuck scanning bar or device restarts so you have a file in conflict on the map. I saw video files to do this, but it could be a music file too or (less likely) an image file. Remove all the files you transferred and see if restarting to stop him. Then add each file one at a time to see if you can narrow the file which is the cause. When you have found the folder, and then you can refine to a particular file.

• BlackBerry Smartphones Software Update problem

  My wife has a 8310 used to be connected to its corporate enterprise server.  She is no longer with the company.  We had his service changed to ATT normal blackberry internet service.  When we tried to update its software online, we got the message that it could not update due to the fact that it was linked to a corporate server.  What do we have to do to reconfigure his device works as a standard service on 8310 normal?  Thank you.

  Welcome to the boards tkincer. Seems that the device still has a policy on this. Check by going to Options | Security options | General settings. In "IT policy name" see if you have anything that is listed. If you do then that means the political former employer are still on the phone. There is a way to remove it, but in doing so, all data will be erased from the device. If the device was already cleared, then you can just pass by following the steps in the link below. If you want to save the data on the phone first, you can use the Desktop to backup and restore functionality. After the device is erased so you can restore data back on your phone

  How to remove political

  http://www.BlackBerryFAQ.com/index.php/Remove_IT_Policy

• BlackBerry Smartphones Software Update: now my calendar will not sync :(

  Hello

  When I synced my BB Bold 9700 with the Desktop Manager, it updated my software 6.0 Bundle 2921 and since then, my Outlook 2010 calendar no longer sync. I'm in the Organizer/configure the settings and set all the parameters click OK, and then when it goes back to the page of the Organizer, the schedule checkbox is always grayed out. I tried everything (obviously not because it still does not work). Can someone please, please help me before I pull all my hair? Thank you!

  I tried all of this, again and again, I even reset all settings and did it again. When I put them all back to the synchronization page, the check box for calendar is grayed out and it says calendar (not installed). I had a BB for 4 years and never had a problem before now.