problem cartridge carrier, get the message "problem paper jam.
The cartridge holder snaps from one side to the other, and I get the message "problem paper jam. The problem is new to me. What should I do to solve the problem?
Hi Alan,
The information provided in your post is not sufficient to diagnose your problem. To at least tell you if it's a hardware or software problem, we need to know the name of the printer manufacturer and model number, when exactly meet the problem and what are the symptoms you see.
Usually, a paper jam is caused by a hardware failure in a printer. So, at this point, I also suggest you go to the website of the manufacturer of the printer support and ask for help on their part. This can help you better.
Hope that this information gets you started in the right direction. Please respond with more information about the issue so that we could help you more.
Tags: Windows
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Hello jjsl,
Welcome to the HP Forums.
I see you have a problem with the printer displays an error of bad ink cartridge.
"Please click on the following link that deals of a ' cartridge Incompatible ' or an 'Impossible cartridge' message on the computer.
If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.
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As above. I checked the USB port and it is connected.
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Hello
1. you receive an error message/code when you try to print?
2. What is the serial number and model of the printer?
Follow the steps.
Method 1
Run the hardware and devices Troubleshooter
This utility checks the common issues of interest and ensures that a new device or hardware connected to your computer has been installed correctly.
http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-TroubleshooterAlso run convenience store Print that would help us diagnose the problem better
http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-TroubleshooterMethod 2
(a) check the physical connection of the printer and make sure that the USB cable is properly plugged.
(b) connect the printer to a different USB port and check if it helps.
(c) check the on another computer.
Method 3
Run the fix - it tool from the link.
Diagnose and automatically fix problems printing and printer http://support.Microsoft.com/mats/printing_problems/
Method 4
If the previous step fails, follow the steps described in the following link:
Printer in Windows problems
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows
Let us know if it helps. -
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Hi Mark,
It seems that you need help to solve the problem of Windows updates. Please respond to the suite, which will help us to guide them in the right direction.
1. which antivirus app do you use?
2. What is the exact error message or error code?
3 service pack 3 is installed on the computer that has a Windows Update issue?
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You can try the Windows updates following troubleshooting methods to resolve the problem.
Method 1:
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How to reset the Windows Update components?
http://support.Microsoft.com/kb/971058
Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/)
How to back up and restore the registry in Windows.
Method 2:
See the methods in the following link.
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http://support.Microsoft.com/kb/906602
You can also refer to:
Refer to suggestions of "TaurArian replied on 9 July 2012."
Hope his helps.
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Nice day
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