Problem connecting ISA550W. SSHv2 (of LAN & WAN via TeraTerm)

Dear support,

I want to use CLI to manage my ISA550W.

Given that this model does not support Telnet. (Please, correct me if I'm wrong)

So I try to use SSHv2 to ISA550W.

But it's not working, I always got error message "access denied."

My setup is below:

Login name/password: admin/Aa123456

Managing devices > Cisco Services & support > helpline > select SSHv2 Server 'On' > enter password Support remotely "Aa123456."

I tried the connection name to username/password or username vacuum/Remote Support password to access ISA550W via SSHv2. But does any work.

Is there an another "root account" SSHv2 purposes?

Any advice will be appreciated.

Thank you

David

Hello David,.

The ISA is not designed to be configured by CLI, but rather by the web GUI.  It does not support SSH or telnet access to the configuration.

You found the diagnostic option for SSH root access, but it's something that level 2 or the engineering team would do with you if they tried to isolate a bug or a case of management work.  For normal operation that is not accessible, you can go ahead and disable it unless asked by a technical support technician.

Thanks for choosing Cisco,

Christopher Ebert - Advanced Network Support Engineer

Cisco Small Business Support Center

Tags: Cisco Support

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