Problem creating a Microsoft account

When I try to create a Microsoft account with my main e-mail address a message comes back that the account exists already; I'm asked to sign.  When I try to connect or change the password, a message comes back that the account does not exist.  To inquire about this on the forum I need to connect in order to submit my question, so I create a Microsoft account with an alternate email address, and here I am (!)  Question: I would like to use my main e-mail address - does anyone have advice?  I read a similar question, but the wire went private.  If you can help, thanks in advance!

Hi Hamilton,

An account will be considered as inactive if you don't sign not for 270 days or within the first 10 days after registering. The account will be deleted if it has been inactive for 365 days. When the account is deleted, the user name is immediately available for registration.

Try this status Checker-

Status Checker

Try to re-create the account as a new account, if it is still available.

I suggest you to refer to these articles the Microsoft KB and check if it helps.

How can I register for a Microsoft account?

http://Windows.Microsoft.com/en-us/Windows-Live/sign-up-create-account-how

 

Return to your Microsoft account if it has been compromised

http://Windows.Microsoft.com/en-us/Windows-8/get-back-blocked-hacked-account

I hope this helps. If you have any other queries/issues related to Windows, write us and we will be happy to help you further.

Tags: Windows

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