Problem installing Officejet Pro 8500 all-in-one driver

Upgrade to Windows 8.1 on my Dell Studio laptop a few weeks ago and have not been able to load and install the SW factory driver.  Worked with HP support and they are unable to solve this problem.  SW will download and extract but the intallation will not initiate.  I tried unintalling McAfee firewall and virus SW - did not help.  I need the driver package to install to be able to use the scanner.  Have been able to get only a generic driver for printer through Windows.  Other than ditching Windows 8.1 ideas?

Thank you

Hello
Try following the steps below and check if it can solve the problem:

1. If you have McAfee installed on your PC, open Mcafee software.

in the Virus and Spyware Protection section, click Schedule and run scans. Click real time analysis , then

Click stop. Never select and confirm by clicking the off button.
2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.

7 restart your PC.
8 run the last Installer below and check for the difference:
http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-110033-1&cc=us&DLC=en&LC=en&OS=4158&product=3752456&sw_lang=

Don't forget to re-enable McAfee for analysis in real-time while you perform these steps.

Please let me know of any difference,
Shlomi

Tags: HP Printers

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