Problem loading in outlook express after changing Internet service providers.

I have recently switch from Verizon to Comcast internet providers.  Since I had problems loading in outlook express.  One in a blue moon, it will actually connect, but more often than not, it does nothing.  It loads in the taskbar upwards and the titles of the mailbox, but if it connects, you can't do anything.  Help I am getting very frustrated.

I don't know why the change of operator would make a difference. When it finally connects, you get mail?

Make sure that your settings are correct and that your Verizon account has been deleted.

How can I set up/configure Outlook Express, Windows Mail & Windows Live Mail to E-mail from Comcast?
http://www.Comcast.com/customers/FAQ/FaqDetails.ashx?ID=2288

Then work on these steps.

1: create a new Folders.dbx file.

Tools | Options | Maintenance | Store folder will reveal the location of your Outlook Express files. Note the location and navigate on it in Explorer Windows or, copy and paste in start | Run.

In Windows XP, Win2K & Win2K3 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show hidden files and folders under start | Control Panel | Folder Options icon | Opinion, or in Windows Explorer. Tools | Folder options | View.

A new Folders.dbx file will be created when you open OE. Note these possible side effects:

When you re - start OE, it will build a new index of all *.dbx files it can read and create a new Folders.dbx. Please understand that you will lose the mail directory structure, all the discussion lists and all synchronization options and message rules will probably have to be edited.

2: do not archive mail in the receipt or sent items box.  Create your own user-defined folders and move messages you want to put in them. Empty the deleted items folder daily. Although the dbx files have a theoretical capacity of 2 GB, I recommend all a 300 MB max for less risk of corruption.

Information on the maximum size of the .dbx files that are used by Outlook Express:
http://support.Microsoft.com/?kbid=903095

3: after you're done, followed by compacting your folders manually while working * off * and do it often.

Click Outlook Express at the top of the the folder tree so no folders are open. Then: File | Work offline (or double-click on work online in the status bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.

3: disable e-mail scanning in your anti-virus program.  It is a redundant layer of protection that devours the processors and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A / V program will continue to protect you sufficiently. For more information, see:
http://www.oehelp.com/OETips.aspx#3

For some programs, turning it off is not enough. You may need to uninstall and reinstall in custom Mode and remove the analysis when e-mail messages.

If all else fails, try a new identity.

You may have a damaged identity especially if it's the default main identity. File | Identity | Add the new identity. Create a new one and try it. If all goes well, you can import your messages and address book from the old identity and delete it.

Note: Do not use the main word in the name of the new identity.

How to create and use identities in Outlook Express
http://support.Microsoft.com/?kbid=209169

An Outlook Express basic repair kit
http://www.Microsoft.com/Windows/IE/community/columns/oerepair.mspx#ehh

Bruce Hagen
MS - MVP October 1, 2004 ~ September 30, 2010
Imperial Beach, CA

Tags: Windows

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