problem loading windows xp

good it will be long and stretched out, but I want to make sure that all the information is there so that people can give the best help and suggestions.

Part 1: a week ago I had a series of really bad viral infections on my computer.  My virus programs has taken care of the virus but also removed some start-up of the software that is used to start my computer properly.  as a last ditch effort, I used system restore on my computer to it reboot back to a previous configeration.  The computer started to its original configuration of the box and I lost all my files on the computer (but on the other side of my computer worked perfectly, now that this has been done)

Part 2: I take the computer to the repair shop so they do a deep memory scan to recover my files.  They find some files and put them in a folder located on my desktop.  they say technology works on my computer, there is a series of mistakes at the beginning of windows .dll and that they are the result of a viral infection (of course I did the system restore did not work to get rid of the virus.)  I didn't notice the .dll errors when I did it at the beginning of the restoration of the system, but this does not mean that they were not there)

Part 3: I begin to sort my files on the desktop, placing in the files they belong (i.e. put pictures in my folder of images and documents in the my documents folder, etc.) when I noticed that I need to do a windows update.  Around the same time that windows is up-to-date, I decided to launch a virus scan to kill all the other infections.  The virus scan (I used spybot) picks up a handful of infections and corrects all.  Complete the update of windows and recommend that I restart the computer.  I restart.

Part 4: the computer restarts but does not completely load.  The desktop icons are not displayed and does not display the start menu.  Some programs I can review the taskbar through the enforcement function, but things such as internet explore simply do not work.  Rather than several .dll errors appears at startup, as if I had until I get an error of the coil which may or may not be the reason why my computer is not working correctly.

Part 5: so to give you a breakdown
-my computer is not loading correctly and I don't know why.  I theorized that it could be several different things:
1. the virus program deleted a file necessary for a good start
2. the error of the coil is originally the computer does not start
3. the something caused windows update happens in the computer to not allow for the good start
(On that note, I must say that I had avoided before to install the latest service pack, because this would cause the same problem in my pre-anti-virus/recovery of computer problems.)  I don't know why it happened or if the same thing is happening now.)
4. something else I forgot.

I don't know how to diagnose or solve all these problems.  I don't have a copy of windows xp to reinstall/repair startup.  However, I have a laptop which has windows xp and I can transfer individual files, if people think that those I can be damaged.  My computer works well in safe mode, making it clearly a software problem.

any help would be appreciated.
Jason
email deleted

Jason,

Thanks for posting in the Windows Update forum. I read your post from start to finish. To the nature of your question, your post is considered to be off-topic, as well as outside our area of expertise for this Vista forum. That being said, I will add the following:

Your message goes here - The Windows XP Expertzone: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general

Keep in mind that OOB or out of box means the hard drive has been wiped completely clean. So you would not be able to retrieve files from the previously installed disturbed BONES.

In addition, your problem is related to PCSafety, which means you had a malware infection. The short answer is that we simply do not know the extent of the damage caused to your old operating system. Once the malware (exhaustive) occurs, it is not possible to know perfectly all THE damage. Just be up front with you, if it is never good news to hear Jason.

At this point, the shortest path to victory is a format and reinstallation of the OS, all wiping data. You can always consult the Expert area.

Best wishes

Rick

PS - I would be in your best interest to remove your e-mail address for this site. We consider that personally identifiable information (PII). Reason: To avoid potential Spam.

Tags: Windows

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