Problem of black screen in G62-361TX everytime I try to play videos online

The problem is that my laptop screen goes black when I watch videos online (YouTube videos), but the laptop seems to be on (the WIFI and the Bluetooth lights next to the power button do not turn off). I restart my computer (hold the power button to turn off).

Same problem when I play HD MP4 video on windows media player. But WMP reads the other normal videos without any problem.

Problem with Windows media player was there from the date of purchase, I used to see the error message like "display driver stopped responding and successfully recovered" also not black screen at all, for the past 3 weeks I have the problem in the visualization of the YouTube video. Now no error message at all, that I can see a black screen.

I have Windows 7 Ultimate (64 bit) and the drivers are up to date.

When I search in the support forum, I have a suggestion, so I removed the battery pack and power cord, then I hold button power for 60 seconds, then I started my laptop. This time, it seemed as resolved, but the problem occurred after 3 days.

Please help me get this problem is resolved.

SSA

OMG! I couldn't believe it!

I've updated my BIOS for later and after a long wait, has solved a lot of problems.

Here is the link: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-92552-1&lc=en&dlc=en&cc=us&os=4063&product=4296702&sw_lang=

I hope this will help many owners G62-361TX.

Wish you all the best!

Tags: Notebooks

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