Problem of downloading a digital film; button on the web page of the security component upgrade does not work

When I try to download my digital copy of a movie I am sent on the following link

http://drmlicense.one.Microsoft.com/Indivsite/en/indivit.asp

When I'm on that page web that I see the place where is the 'upgrade' button, but I can not click on it. What is a web site problem? I use vista and windows MediaPlayer v. 11.

Can you help me?

Hello Irfan,

Yes the upgrade option is gray when I opened the link. I'm trying to get my copy digital DVD that I bought (it came with a second dvd with digital copy). When I put the dvd in my computer tells me the following

You upgrade the Windows Media Player security components to play the files on your computer. Upgrade, please follow the instructions below:

  • Step 1: Click here for the upgrade of security.
  • Step 2: After the upgrade is complete, click on the button 'Next' below.

the link sends me to the next site http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
where the upgrade option is grayed and I can't click on it.

When I go to the first link offers
http://www.Microsoft.com/genuine/diag/default.aspx?displaylang=en&sGuid=8656b7e3-584a-4131-8B1D-663f9821f465
and I try to run the diagnostic tests, I am sent to a microsoft search page http://search.microsoft.com/?mkt=en-ca when I click on 'start the diagnosis '.

I didn't update for windows media player 11 or windows vista. My laptop came with vista and I don't remember the windows media player upgrade. I am not redirected to a web page when I try to play back content protected by DRM. I'm unable to download an upgrade from microsoft, so I can get my digital copy.

I'm sorry that I was not expressing the problem better in my original post. Can you give me more advice?

Thank you
Fernhollow

====================================
I was wondering... When you insert the DVD into your player
You can go to... Start / computer... and right click on the drive
Letter for the DVD player is in and choose... Explore?

If_yes_and you can see the directory of the DVD... try
the digital version of the movie from there to a copy
folder on your hard drive.

Volunteer - MS - MVP - Digital Media Experience J - Notice_This is not tech support_I'm volunteer - Solutions that work for me may not work for you - * proceed at your own risk *.

Tags: Windows

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