Problem of scanning even after the use of HP print &; scan doctor
Hello
I have printer HP Deskjet 2050 J510 which gives me an error message "scanner communication cannot be established. I had visited the HP support portal & downloaded HP print & scan doctor. After you run this tool, it is said that it cannot solve the problem. It detects the first two steps of pilot (or can be) Manager & pilot agreed. But in the third stage it gets stuck to the top (win scanning can be, even after the restaring the computer). I use 32-bit windows.
It seems that HP can't valer'evne fix bugs in its own products. It's pathetic.
A real quick help will be appreciated...
Hi alb7039,
Follow the steps below to update the software to the latest version.
First step: clear temp directory
1. tap folder in the race or search programs and files of field
2 Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
3. proceed to step 2 below
Second step: downloaded and extracted to your system:
1 download the drivers and full software features
2. once the download is complete, double-click the file to extract the software.
3. when the installation window opens, press the Cancel button to stop the installation
4. tap folder in the race or search programs and files of field
5. Locate and open the folder starting with 7z (example: 7zS2356)
6. right click on the folder and select copy
7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.
8 open the 7z, that you just copied on your desktop
9 open the Util folder
10 open the CCC folder
11 start the uninstall_L4
12. once the uninstall is complete, restart the computer
13. run disk cleanup from the tools Accessories\ system under all programs folder
14. download and install the latest version of Adobe flash player
http://www.Adobe.com/support/flashplayer/downloads.html
15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.
Let me know what you find?
Tags: HP Printers
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