Problem of Smartphones has 'battery' - but maybe OS - blackBerry

Well, like many people, I have a problem with my Bold 9900 battery seeming to lose his load when it gets to about 50%. Suddenly, the phone starts to Flash and the battery icon goes red. Review of that State, the software shows the battery is 8%. He did that for about Saturday morning.

However, if I do a reset either hard or soft, the software shows that the battery is about 55%. But it isn't long before her, then does the same problem of showing a low load with red icon & flashing.

The OS is 7.1.0.714 Bundle 2061, 5.1.0.532 platform,

If I just need to reinstall the operating system and, if so, how should I do this?

Hello and welcome to the community!

I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

But if the behavior continues mode without failure, then please try this sequence.

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

The results of this will show if your BB or your battery that has the problem.

If the result is that your BB has the problem (for example, your battery works very well in the other BB, but your BB continues to have this problem with the other "well known" battery), you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

You may also use these tips:

Good luck and let us know!

Tags: BlackBerry Smartphones

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