Problem of synchronization for Smartphones blackBerry with several mailboxes

We have a user who has Microsoft Outlook configured to display several mailboxes.  It seems that if there something from his Inbox to another folder within its own box mailbox, then this movement is well synchronized down to BB, but if he moves to within its own mailbox to another mailbox, then the move is not noticed , and the item is in the Inbox on his BB indefinitely.

Two questions:

(1) any idea how to solve this problem?

(2) is it possible to force a full resynchronization of the box the mailbox to get it to the stage?

Hi and welcome to the Forums!

You did not say, but I assume you're on BES rather BIS/OWA. Therefore, you should study activation hard deletes:

  • KB04853 How to turn tough cuts on the BlackBerry Enterprise Server

Good luck!

Tags: BlackBerry Smartphones

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