Problem of Xperia Z5 digital footprints Compact Assistant

Hello

I have a brand new Xperia Z5 Compact two days ago.

I set up my mobile with everything I had in my old Xperia P and then I tried to set up some fingerprints to use as my method of security. I realized that it does not like the wizard process blocks closure until I can present my fingerprint. I thought that reinstall Android through the companion of Sony would solve the problem but it is always the case.

My wife, who has the same phone as of the same day, could set up a fingerprint without problem.

May be a hardware problem which does not allow me to configure the fingerprint?

Thank you!

Can be. If you have already tried the repair of software? In this case, you should contact your Local support.

Tags: Sony Phones

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