Problem on my laptop in hibernation. NEED HELP!

model: Compaq Presario CQ42-177TX

I have a problem, even when the first time I bought this laptop. Whenever I put my laptop into hibernation, the screen is black as say he was arrested. But the only thing that differs is the market button always light upward. Like the one you use mode 'sleep'. The problem is you can wake up a sleep mode, stroking the keyboard or just move your mouse pointer, but every time I work in Hibernation mode it just can't wake up. I tried everything, but my lap top don't wake me up. Even by pressing the power button, it still won't even turn off. At first I thought it's my laptop crashes, but I tried several times and it has ended up in the same way. So I'm quite frustarted on it. The only thing I can do after I Hibernate, it's that I have to turn off the unit connected to my laptop or disconnected my battery. Whenever I do that and turn on my laptop, it will turn to the stop inproper screen. Is the hardware problem on my laptop or what? How can I actually fixed that. Seriously I need help.

Hello

To check the version of the BIOS press F10 immediately after you turn on the laptop. Enter the BIOS and on the front page, you should see the version of the BIOS, something like this: F.26.

What Windows you are using? Go to this link and select the right Windows OS you use, then go to the BIOS section and download the latest version of the BIOS. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&tmp_geoLoc=true&product=4163644 .

Is a God thing to download the chipset drivers and install them.

Hibernation issues could be related to the video driver. Download the latest video drivers (Intel and ATI/AMD). When installing them, please uninstall the current version, restart the PC, then install the new version. Restart the PC.

To go further with the investigation, after the Windows OS version that you use. Please post the results.

Best regards

Andrew

Tags: Notebooks

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