Problem on my laptop in hibernation. NEED HELP!
model: Compaq Presario CQ42-177TX
I have a problem, even when the first time I bought this laptop. Whenever I put my laptop into hibernation, the screen is black as say he was arrested. But the only thing that differs is the market button always light upward. Like the one you use mode 'sleep'. The problem is you can wake up a sleep mode, stroking the keyboard or just move your mouse pointer, but every time I work in Hibernation mode it just can't wake up. I tried everything, but my lap top don't wake me up. Even by pressing the power button, it still won't even turn off. At first I thought it's my laptop crashes, but I tried several times and it has ended up in the same way. So I'm quite frustarted on it. The only thing I can do after I Hibernate, it's that I have to turn off the unit connected to my laptop or disconnected my battery. Whenever I do that and turn on my laptop, it will turn to the stop inproper screen. Is the hardware problem on my laptop or what? How can I actually fixed that. Seriously I need help.
Hello
To check the version of the BIOS press F10 immediately after you turn on the laptop. Enter the BIOS and on the front page, you should see the version of the BIOS, something like this: F.26.
What Windows you are using? Go to this link and select the right Windows OS you use, then go to the BIOS section and download the latest version of the BIOS. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&tmp_geoLoc=true&product=4163644 .
Is a God thing to download the chipset drivers and install them.
Hibernation issues could be related to the video driver. Download the latest video drivers (Intel and ATI/AMD). When installing them, please uninstall the current version, restart the PC, then install the new version. Restart the PC.
To go further with the investigation, after the Windows OS version that you use. Please post the results.
Best regards
Andrew
Tags: Notebooks
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{A36F4D40-2275-479B-8F82-B3760CA253EC} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-FJQKD 00359-OEM-8992687-00249 2 S-1-5-21-3265146876-3904772438-1703110712 LENOVO 3241 LENOVO 1ECN18WW (V1.04) 20090929000000.000000 + 000F6B63707018400FE 0409 0409 Central Standard Time(GMT-06:00) 0 3 LENOVO OC-01 109 Content Spsys.log: 0 x 80070002
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Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7601.0000-0732013
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Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
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Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 3:10:2013 21:21
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys
--> HWID data
Current HWID hash: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GEsUi7D4lfABQTXyiyaygwcxCwaDXZW
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
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ACPI Table name OEMID value OEMTableID value
APIC INTEL Calpella
FACP LENOVO CB-01
HPET LENOVO CB-01
BOOT INTEL Calpella
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LAURENCE INTEL CP_FIELD
ASF! INTEL Calpella
SLIC LENOVO OC-01
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
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