Problem on recovering pre-installed software.

My problem is a bit complicated.

I recently bought this HP Envy 14 1190ea when I was visiting my sister in the United Kingdom. I used there, and it worked like a charm.

Then I came back to the Brazil and a few days later the HARD drive no longer works. No problem, I just buy another HARD drive, installed my original Windows 7, install the drivers and it is good to go, until...

I noticed that I don't have the recovery Partition, of course, and I lost some of the delivered software pre-installed on Envy 14-1190ea, some of them that I use a lot, such as Adobe Photoshop Elements.

What should I do? How can I have my software back? Can I contact someone from HP to inform my number/product number and have a serial key for this software? Or quite simply, I lost my software for ever?

Thanks for the help.

Unfortunately there is no way that you can choose what is the restore disk, they are designed to restore the computer to care of the factory, but there may be an out of the box in a way.

If you buy a new hard drive or even a second-hand which is at least the same size or bigger, then the one you use now, you can remove your current drive, insert the new (used) an and install the HP on the other disk operating system.

There will be a file on the new drive in 'C' called SwSetup, burn it on a DVD, you should find your Adobe Elements in there. This can be used to install Adobe turn it on for your present ounce by car that it is back in the machine.

The other way is to move all your belongings on a flash drive, reinstall the OS HP and drag your belongings to the own HP install.

The second solution would be preferable because your Adobe Elements may not be in the SwSetup folder for you to reinstall later. My dv8 had some preinstalled ArcSoft software retouching photos, when I got it and it was not present in the SwSetup folder.

I'm running a retail version of W7 now and there is no way to install the ArcSoft photo software with out having to buy a product key.

If you have a product key for your adobe, you can simply download Adobe and enter your key.

Tags: Notebooks

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