Problem: Phone help is not available

Steps to reproduce:
1. run the applet to phone . (easier using [Windows [R]] "dialer").
2. Select help, help topics.
3. install help if necessary and proceed to step 2.

Expected results:
2. online help for the applet to phone.

Actual results:
2. impossible to find the "dialer.hlp" message box Christopher Yeleighton

Hi, Christopher Yeleighton,.

Follow the instructions in the link below that may help you resolve the issue.

I can not open Help files that require the Windows Help program (WinHlp32.exe)
http://support.Microsoft.com/kb/917607

Check whether the problem is resolved.

If the problem persists, I suggest that you want to run the file system (CFS) Checker scan that might help you to solve the issue.
To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.

To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.

To run the System File Checker tool, follow these steps:

4. Click Start and type cmd in the box start the search.
5. right click on cmd in the list programs and then click Run as administrator.

If you are prompted for an administrator password or a confirmation, type your password or click on continue
6. at the command prompt, the following line, and then press ENTER:
sfc/scannow

When the analysis is complete, test to see if the problem you are experiencing is resolved. If the problem you are experiencing is not resolved, use the procedure that is described in the section "the System Restore tool.

Follow the instructions in the link below for more information on scan SFC.
http://support.Microsoft.com/kb/936212/

Check whether the problem is resolved.

Please post back and let us know if it helped to solve your problem.

Kind regards
KarthiK TP

Tags: Windows

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