Problem starting el capitan (sierra) - built-in keyboard and the mouse do not respond

Similar Questions

• Keyboard and the mouse does not work after the release of sleep

  Original title: error keyboard and mouse

  After you have installed Windows 8 I had problems with the keyboard and the mouse.

  If the computer disconnects a half our for example, when I come back, the keyboard and the mouse do not work,

  I can not connect and I have to restart my computer to the power button.

  How can I avoid this problem? It happens every day at least once.

  Hello

  1. you are using a wired keyboard or mouse and wireless?
  2. What is the brand and model of the PC?
  3. have you checked if other USB devices work on the PC after you resume the computer from sleep mode?

  I suggest you follow these methods and check if it helps.
  
  

  Method 1:
  If you use the USB keyboard and mouse, and then follow the steps below to uninstall and reinstall the USB controllers.

  (a) press the Windows logo and X from the keyboard.
  (b) type devmgmt.msc , and then press ENTER.
  (c) expand Bus USB controllers.
  (d) right-click every device under the Bus USB controllers node and then click on uninstall to remove them one at a time.
  (e) restart the computer and reinstall the USB controllers.
  (f), check the question;

  
  Method 2:

  The 'USB selective suspend settings' option in the Power Options can be activated.

  (a) press X and WWindows logo and choose Power Options
  (b) click on change plan settings for the selected power plan
  (c) click on that to change advanced power settings
  (d) Expand USB settings and then the USB selective suspend setting and change them to disabled.
  (e) click OK in the power settings window, and then click save changes in the Edit Plan settings window.

  Method 3:
  If this does not help, I suggest to change the power to its default settings and check if it helps.

  You can follow the steps to do this:

  (a) press the Windows logo key and X set and choose power options.

  (b) under the preferred plans, click on balanced (Recommended).
  (c), click Change Plan settings and more balanced (Recommended) option.
  (d) click on restore default settings for this plan on .
  (e) click Yes to save the changes.

  Now check the issue.

  Let us know if it helps. If the problem persists, please answer, we will be happy to help you further.

• keyboard and the mouse do not work on the new computer with Win 7 Home Premium

  I just bought a new computer game.  The keyboard and mouse work in BIOS.  But when win7 brings me to the first screen for all upward (which requires language and country options) both the keyboard and the mouse both stop working and their lights go out.  The mouse is a Razer Death Adder, who i saw possibly requiring drivers to be installed.  However, the keyboard is a 4000 ergonomic Microsoft natural and I expect that it works.  Can someone please help me get their work.  Any help is appreciated.

  I had damaged USB drivers.  Technical support from the manufacturer did to be operational.  Thank you all.

• When install Vista Home Premium computer hangs on the language selection screen. No visible cursor, the keyboard and the mouse does not.

  Hi, when I try to install vista that Home Premium 32 bits on the computer of my son, through the installation of loading files with the gray bar at the bottom, then goes to the screen language selection, at this stage, I can not select anything using the keyboard or the mouse. There is no cursor visible. Keyboard and mouse both work fine in the bios and on other machines. Have used other keyboards and mice on the machine in question, but that makes no difference. Tried another copy of vista, no difference. Tested on Windows 7 install and everything works fine!

  Very confused, thinking that it must be a driver problem, but how about him? Any help is appreciated!

  Hi Rickydg,

  Thanks for posting. Please contact ASUS and see if there is a BIOS update available for your system. Update the BIOS and then try to install again.

  I hope this helps! Shawn - Support Engineer - MCP, MCDST
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Bluetooth activate the keyboard and the mouse does not

  My compatible bluetooth keyboard and mouse do not work.  I tried to re - install using the disc Bluetooth wireless keyboard and mouse.  However, once you have started the program, I get the following error message... "" Sorry this version of the software is not compatible with your operating system. ""

  I have re-installed the software even before, but this is the first time this type of message has developed.

  Any idea would be appreciated on how to fix.

  http://www.vista4beginners.com/how-to-setup-a-Bluetooth-connection

  How to setup a Bluetooth connection.

  http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-Bluetooth-enabled-device

  Set up a Bluetooth compatible device

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

  The problems with Bluetooth devices

  See you soon.

  Mick Murphy - Microsoft partner

• Keyboard and the mouse do not work after upgrade to Windows 7.

  The operating system on this computer is Windows 7 Professional (64 bit), and the following updates are available:

  MS Security Essentials:
  Update for Microsoft Security Essentials - 4.7.205.0 (KB2994766) - Important

  Windows 7:
  Cumulative Security Update for Internet Explorer 11 for Windows 7 for systems based on the x 64 (KB3021952) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3004361) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3004375) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3013455) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3023562) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3029944) - Important

  Update for Windows 7 security for systems based on the x 64 (KB3031432) - Important

  Update for Windows 7 for x 64-based systems (KB3004394) - recommended
  Update for Windows 7 for x 64-based systems (KB3020338) - recommended
  Update for Windows 7 for x 64-based systems (KB3021917) - recommended

  X 64-February Windows malicious software removal tool (KB890830) 2015 - Important

  The problems begin after that I installed these updates. After restarting the computer, I can no longer use my (HP SK - 2506 U) keyboard and mouse (Microsoft Wheel Mouse Optical). I have looked around through the forums and tried several suggestions; However, none have them worked, that's why I post here.

  For example, here are the methods that I've tried so far, while using a PS/2 keyboard connected:

  (1) to start the computer in safe mode only to find out that they keyboard and mouse don't always work.

  (2) went in mode Bios and the keyboard works until I leave.

  (3) Microsoft Fix It tool I tried for USB devices and he said that "the changes have been made", but it does not solve the problem.

  (4) I went to the Control Panel, type "Troubleshoot" > find and fix problems > material and audio > configuration of a device, and he says: "material changes may not have been detected."

  (5) download the drivers on their site, but they will not be installed because 'the latest version is already installed. "

  6) going to remove each USB root hub in Device Manager, and then restart the computer to reinstall the drivers. The computer recognizes the 'new' devices,
  but then fails to install. Also, when I check their error on each of the USB status then in Device Manager, I get an error (code 52).

  (7) I also tried to install an update, restart the computer and then install the update next to try to reduce down which one is causing the problem. However, this method does no more work. For example, I installed an update, then restarted the computer, and it would be nice. Then install the next update, and the problem would come back. I would therefore restore to a point earlier, thinking that the second update has been the cause of the problem only discover that the problem came back after first re-installation...

  I also tried to run a backup of my external hard drive, but it does not work. I also tried to create a system repair disc, and it fails too.

  So far, the only way I can "fix" this problem is if I restore my computer to an earlier point in the day and then hide all updates to install automatically.

  Now I'm wondering if anyone knows why these problems are happening or fix them for good?

  Hi Floyd,

  I appreciate the efforts that you have taken to solve the problem in a few important steps. Since it is a problem that occurs when you try to install updates for Windows, the driver may be signed or corrupted.

  Just a few questions in order to get a clear picture of the issue.

  1. make all the windows updates installed successfully?

  2. What is the full error message you see in Device Manager?

  Follow the thread and check them off below if it helps.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/error-code-52-USB-ports-not-recognizing-connected/2379017c-D513-478C-A184-0d1b7cd408b2?page=1&TM=1424751616733

  I MPORTANT this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756/

  If the problem is not resolved, you can put the computer in a clean boot and check if it helps.
  By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.
  How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8
  http://support.Microsoft.com/kb/929135
  Note: after the boot minimum troubleshooting steps, see how to reset the computer to start as usual after a clean boot troubleshooting.

  Get back to us if the problem persists.

• System Restore with the keyboard and the mouse works do not and do not know admin password

  I recently decided to update my drivers on my 9 year old bridge. Apparently the program that I used to do didn't realize a bad driver when he sees... Sort of my keyboard and mouse not responding while windows was loaded. They work enough for me to access the bios, enter the menu start and also when I hit enter to boot from a windows cd.
  I'm trying to access my restore points to get rid of the driver that has been installed. Unfortunately when I put the windows CD and try the repair option I can't log on to the volume because it requires an administrator password. I tried Admin admin admin admin and leave blank. I even ran a program to reset passwords (I do not use any which way.) still cannot log on to the volume. I also tried to pass in front of the screen to repair and installation of windows to fix this. I can hit escape and pgup and pgdown but not f8 to agree to the agreement.
  When I boot in safe mode with command prompt that it still forces me to click on an account to connect. Which I can't because the keyboard and the mouse do not work when windows is loaded.
  I can't get to the command prompt to display the box to help restore points?

  Hello

  ·         Did you do changes on the computer before the show?

  I suggest you to follow the steps in the article in the Microsoft Knowledge Base and check if it helps.

   

  How do I recover from a corrupted registry that prevents Windows XP startup

  http://support.Microsoft.com/kb/307545

  Regarding the password administrator there are chances that you must have defined and now you don't remember or if the bridge keep some default password. You can also contact the Support Technology Gateway for help on the issue.

  Technical support Gateway

  http://support.gateway.com/us/en/support/default.aspx

  Hope this information helps.

• The keyboard and the mouse no longer works to update you Sierra

  Hello, I upgraded to OS Sierra and I began to spend more and suspending Notepad, then I do not recognize their keyboard and mouse notbook. It forces the walk outside and then worked, but after a few days I don't work any more.

  Thank you

  The keyboard and the mouse no longer works to update you Sierra

  Hi gnardone,

  Thanks for posting in the Community Support from Apple. I understand that you are having problems using your mouse and your keyboard after the update for Sierra. View the work of keyboard and mouse are crucial for your Mac, so I can understand how this is a problem for you. I'm happy to offer assistance.

  You are having problems with the keyboard and the trackpad that are part of your MacBook or you are having problems with a keyboard and an external mouse? I recommend taking a look at the article below.

  If your Apple wireless mouse, keyboard or trackpad doesn't work as expected

  If you're still having trouble, let us know what kind of mouse and keyboard that you are having problems with and what you have tried to solve this problem.

  Best regards.

• Lenovo IdeaPad 100-15IBD keyboard and the touchpad does not

  I bought a Lenovo IdeaPad 100-15IBD a few days ago, and after a series of problems that I managed to fix, I woke up this morning to find that my keyboard and the touchpad do not work. Last night (about 9 hours ago) it was working fine. Anyone has an idea how can I fix?

  Problem solved. It was because of the abdriver for keyboard and mouse I have installed from the official website of lenovo, I don't know how or why, but when I uninstalled it, it started working again.

• Locking of the keyboard and the mouse after update Windows7

  System: HP 3135 Pro

  Windows 7 Prof 64 bit

  Microsoft wired keyboard 600

  Mouse Logitech RX250

  This problem started on October 16:

  After the automatic updates of Windows, the keyboard and mouse locked. Only to start in secure mode and come back with the widows, restore the system to a previous point, it is possible to activate the keyboard and the mouse again.

  Now, I turn off the automatic updates, to avoid the system freezes again.

  The Microsoft forum is not clear about this error, would be something regarding the HP computer?

  Any help is welcome.

  Hello

  There were some problems with the last batch of reviews/recommended Windows updates this month this.

  Among the updates disabled device USB 2.0 from a USB vendor specific drivers. I found a web reference that can explain what has happened to you. I think that the update has been removed from Windows Update. This article may shed some light on your problem.

  You can install each update manually until you find the cause of your problem. Unfortunately, when you find it you will have to restore the system again and avoid this update. Or Microsoft could have pulled the offending update.

  Is it only a matter of HP? Impossible to comment on.

  I've updated HP four systems, a Dell laptop and a system tailor-made without any problem.

  You really don't want to permanently disable future updates of Windows.

  Jaco

  I'm not an employee of ch *.

  "" "" Please give a "Bravo, Thumbs Up" If the notice is relevant or "accept as Solution" to help other users of the forum having a similar problem.

  HP products:
  Office 810-150se (Win 8.1)
  17 t - j000 Notebook (Win 8 upgraded to Win 8.1)
  H8 1380t CTO Office (Win 7)
  560z Desktop (Win 7)

  Other PC:
  Laptop Dell Inspiron (Win XP upgraded to Windows 7)
  Custom build: (Win XP upgraded to Windows 7)

• Satellite C850D-11 q - keyboard and the Touchpad does not

  The laptop is a little more than a year and worked ok until recently.

  Symptoms were the keyboard and the touchpad does not not on page 8 of windows logon. Pressing power to put the laptop into sleep and pressing still often got their work.

  He progressed to the keyboard and the touchpad works do not randomly points while the use of the laptop.

  Finally cleared the HARD drive and restored windows 8 alone, the laptop still BSOD quite frequently - refuses to install the updates required for 8.1 and the keyboard and mouse often do not work even in BIOS Setup page. I reinstalled the RAM and HARD drive.

  Short of ideas, the keyboard and the touchpad work and so I guess that their connections are correct - but often they just stop.

  Any ideas appreciated?

  Thank you

  Hello

  > Finally cleared the HARD drive and restored windows 8 only
  I hope that you created before Toshiba recovery disks you have formatted the system.
  Did you?

  The recovery disks will allow you to reset the laptop to factory settings; on the same State as at the first day of the purchase.

  > First symptoms were the keyboard and the touchpad does not not on page 8 of windows logon. Pressing power to put the laptop into sleep and pressing still often got their work.
  Well, usually the keyboard problems are not problems system or software as the keyboard driver is part of the system and an additional installation of some drivers is not really essential and necessary.
  That is why in most of the cases the keyboard problems could be the causes of physical problems.

  However, after using the recovery disc and the parameters of the laptop back to factory State, both parties (keyboard and touchpad) should work perfectly.

  > the BSOD laptop still quite frequently - refuses to install the updates required for 8.1
  BSOD doesn't look very good. As mentioned above; parameters of the laptop back to factory settings should solve all the problems in the system. In the case where the BSOD appears even if the power has been turned back to factory State, a hardware problem could be the reason for this.

  I had also some problems with the update 8.1 Win. The system to win 8 could not find the Win 8.1.
  But the reason for this was simply. I had to install all updates to Win 8 and had to update the State system before trying to update to the next level following 8.1 Win

  So, what can I say: I will try to put the laptop initial configuration using the recovery disk.
  Then I would try to get automatic updates (a few reboots were essential too). After that, I would check the functionality of the keyboard and the touchpad. In the case where them parts would not work, I would contact the service to check if the two pieces.

• Reset computer to factory settings, installed SP1 and lost control of the keyboard and the mouse. Had to do system restore just before the installation of SP1.

  Original title: help

  OK to reset to factory settings to allow hopefully laptop to read CDs again, then downloaded installed sp1 and lost control of the keyboard and the mouse, and still can not play music not forget hadda restart in safe mode to use the system restore to just installing the sp1 b4

  Hi MartyFenwick,

  I imagine the inconvenience that you are experiencing. I will certainly help the question of fixing.

  To help you suggest several steps to solve the problem, I would appreciate if you could answer the following questions:

  1. What is the brand and model of the computer?

  2. What is the brand and model of the mouse and keyboard?

  3. you receive an error code or message?

  4. is everything works well after running system restore?

  5. what exactly do you mean by "hadda restart in safe mode to use the system restore to just installing the sp1 b4?

  6. what happens when you try to play music CDs?

  7. what program you use to play the CD?

  Please follow the methods and mark the question below:

  Before you install SP1, follow the method 1 and 2.

  Method 1:

  You need to perform a clean boot to prevent any third party conflicting application from interfering with your computer.

  To put the computer in a clean boot state, you must follow the steps in the article mentioned below and check with the question.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
  http://support.Microsoft.com/kb/929135

  Note: You must follow step 3 of the article mentioned above to recover your computer to a Normal startup after you complete all the steps.

  Method 2:

  I suggest you disable the antivirus for temporarily until the installation of SP 1.

  Disable the antivirus software:
  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 3:

  Follow the steps in the link for problems with the keyboard and the mouse below.

   
  Mouse, touchpad and keyboard with Windows problems:

  http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-and-keyboard-problems-in-Windows

  Method 4:

  Follow the steps in the link below.

  Learn how to install Windows Vista Service Pack 1 (SP1):

  http://Windows.Microsoft.com/en-us/Windows-Vista/learn-how-to-install-Windows-Vista-Service-Pack-1-SP1

  I hope that the information above helps you.

• Keyboard and wireless mouse is not matching

  I just updated my iMac to El Capitan, but my wireless keyboard or wireless mouse are recognized and will not pair with the computer.  I put in new batteries but still not working. Any thoughts? Thank you!

  Try to go to your system preferences > Bluetooth and remove them and then re-add-the.

  First read this Apple Knowledge Base article

  OS X El Capitan: pair a keyboard Apple wireless, mouse or trackpad with your Mac

• Windows xp blue tooth detects the keyboard and the mouse, but immediately removes both

  Just installed windows xp and having trouble with the blu-tooth now the keyboard and mouse

  Hi Bruce,.

  1. What is the brand and model of your keyboard and bluetooth mouse?

  2. What Service Pack is installed on your computer?

  If you have Service Pack 2 installed on your computer, I suggest you to follow the steps from the link and check if it helps.

  How to troubleshoot Bluetooth detection and connectivity issues in Windows XP Service Pack 2

  To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  322756 (http://support.microsoft.com/kb/322756/ )

  How to back up and restore the registry in Windows

• G570 keyboard and the touchpad does not work

  The new computer about 6-7 months ago. Was running Windows 7 that has settled on the laptop. I had some malware on my computer, tried many malware removal tools such as malwarebytes, adware cleaner, finally had to use system restore. Then I ran Security Check. Now, I can't start in safe mode or in normal mode. When I turn on the computer, he'll go as far as the login screen and then does not allow me to move the cursor or type my password. It behaves as if the keyboard and touchpad are locked. I have to remove battery to shut down the computer. Same problem reappears when I turn it on again.

  Hi reeder2,

  What you read is correct. After hitting the key recovery key, fall into place the machine and directly to the recovery menu.

  Do try and let me know.

  Concerning