Problem using remote aio app

I started having the same problem today.  I tap the icon of the IOA, the screen "flashes" the normal screen of the application, then return to display of the icons.  A document that I recorded in the 'documents' AiO section presents itself as a secondary screen.  Flushing this secondary screen did not help...

Hey @EugeneD,

Welcome to the Forums of HP Support!

I see you have a few problems with the HP all-in-One remote control app on your iPad. I can help you with that.

To resolve this issue, uninstall the application and download it again from the App Store. Please let me know if you are able to use the app after doing it and if you are please click on accept solution. If you appreciate my help then please click the thumb s up icon. You should find two icons below this post.

EDIT: for users of the future forum with this issue: back up all the files that you have scanned before you uninstall the application that you will lose your scans.

Tags: HP Printers

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