Problem with color HP ink cartridge

Title edited for clarity>

I have a HP j4680 printer.  I get a massage saying: [Tri-Color] ink cartridge problem refer to device documentation to troubleshoot.    I don't know what that means.  If I take the color out, the message stop cartridge and I can print in black.  If I put it back in it does not print and gives me the same message.  I really struggle with computers so any help must be step by step.  Don't assume I know that even the simplest things.  I just found out that I don't even know which category to select below.   I've seen windows and internet explorer on my screen so I guess that windows.  My son set up and I click on firefox to start.

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As error messages go, that one is pretty clear.  This means that there is a problem with the color cartridge.  For troubleshooting tips, see here--> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01818839&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=3692888

Assuming that this is not a newly installed color ink cartridge, and even assuming that it's a real cartridge HP of the appropriate type for your printer, start by "step 3: clean the contacts ' to the page linked above.

Tags: Windows

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