Problem with connection of the external hard drive.

Hi, my laptop runs Vista Basic. Recently, when I plugged a disc external HARD to 3.5 inches on the PC, I can only read the files on the HARD drive for about 5 to 10 seconds before receiving an I/O device error message.

I don't know if it is a hardware or software problem.

What can I do to solve the problem?

Thank you.

Hello

Please contact the Microsoft Community.

I'll help you with the problem. Please answer these questions in order to get clarity-

(1) what is the exact error message?

(2) deal with a similar problem on another computer

I'd like to have you go to Windows Update, download and install optional updates in the list.

Note: The hard drive must be connected by.

In addition, you can also view this article to check for errors on the hard drive-

http://Windows.Microsoft.com/en-us/Windows-Vista/check-your-hard-disk-for-errors

Note: It is possible that you may lose the data on the hard disk after performing the chkdsk command. Make sure that you back up the data before continuing.

Know let us know how it works for you.

Tags: Windows

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