Problem with E250

Hello. The situation is the following: my son introduced a microSD for a mobile phone from motorola in sansa slot. My son told me that the Sansa played well a couple of songs for a while, but suddenly frozen. When he showed me the player, he had only the wheel blu market and nothing has worked. I removed the SD card and waited until tha dry batt and recharge. When I connected to my PC, the player seems to work well, because it is started normally. I thought that all things have been fixed, but when I try to select any option under the MUSIC option on the main menu, the player has re-boots.   When I connect to my windows PC does not recognize the player. Only a message appears asking what program I want to use it to open a "MPC player" (or something like that).  I use a method that I've read here in the forum to force the PC recognizes the player... Well Yes, the pc recognizes a device USB connected... later asked me to insert the Cd to install the updated software/drivers...i cd of sansa, but find nothing, the pc stopped showing me the Oct telling me that an error was encountered on the usb device, etc and the forzed sansa again with wheel truned blue on... What can I do to correct his thing? -Thanks in advance for the help!

It's probably just a coincidence that you started having problems after you put the micro SD card into the slot of the player.  When the player crashes on you, you don't have to wait for the battery to die.  Just hold down the power button for about 15 seconds.  This will force the player to turn it off.  You can then turn it back on and it usually works normally after that.

If you still have problems, the bullet would probably just format the drive.  This will remove all of the music on the drive, so be sure to back up your music, videos, photos and this before proceeding.  If you can get the player to turn on normally, go to the settings menu and look for an option called "format".  Select to format the drive.  If you don't see a format option, then chances are you have a drive model v1, which does not have this menu option.  Don't worry, just go into the settings menu and select the menu usb.  You want to be in MSC, not the MTP mode mode.  Put it in MSC mode, then connect it to the computer.  Check in my computer where you will find the Sansa and the microSD slot ranked 2 separate removable drives.  Right click on the Sansa, who is usually given the lower letter (for example, the Sansa can be assigned to the e drive letter: and the card slot will be assigned the f: drive letter, depending on your particular configuration)-so do a right-click on Sansa drive letter and select the Format from the context menu.  Choose fat (for 2 GB models) or FAT32 (for 4 GB and models) and DON 'T select Quick format.  What formatting done reconfigures the car on board with a clean slate, correcting logic errors and corrupted files that might be about it.

If you still cannot operate after back and let us know.  When you do this, go to settings-Online Info menu and note the version number of the firmware, it gives you.  This will help us to adapt more specific instructions to your particular model.

Tags: SanDisk Sansa

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    Basic information about the player: e250, 2 gig, version 1, 01.02.24 has

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    I have my sansa for a year and a half, and I have never had any major problems with it so far.  Recently, I had to remove the songs to put on the new songs due to lack of memory, so I decided to buy a memory card for it.  Getting the empty memory card I inserted and recognized my drive and everything was fine.  The problems started when I put songs on the memory card.

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    I don't think that Windows Media Player will work in players v1 in MSC mode. It must be in MTP mode for WMP to recognize. In addition, with the cards in players v1, you HAVE to add/remove music in MSC mode only by drag and drop from your computer to the card (read as a drive in Windows Explorer). You have to treat the reader and the card as the "separate entities", even if physically they are connected. Once music is on the map, the player will fit perfectly on both songs.

    In what concerns the "bad tracks", you need to run CHKDSK to repair corrupt files, so you can remove them properly. Answer NO when it asks you if you want to save the files "bad strings" (or something like that). Check the 'sticky' & the FAQ at the top of the body for specific instructions on running CHKDSK. While you're at it, also check out & play on your player of formatting, as you should probably next to you to go to a clean slate.

    I believe that files (songs) put on using WMP in MTP mode can ONLY be played in this mode, and MSC placed files using drag ' drop can be read in THAT mode, which can be part of your problem. Probably best to start fresh and then don't forget you must manually put the songs on the map in MSC mode.

    Another oddity of SD cards (at least with players of v1) is that you must also manually add the 'album art' to the file containing the music if you want to see the album art that song. With WMP and MTP mode on the player, it will play the album art embedded in the ID3tag. It will not do this on the SD card . You can see specific instructions on how to do it here. There is also a video showing the procedure here.

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