problem with opening pdf file of the web browser

I have Acrobat Pro ver 6 and Adobe Reader 9.1 on a computer.  When my user tries to open a pdf file from the web as it gets the following error message:

"Adobe Acrobat/Reader that not running to view the PDF files in a WEb browser.  ADBE Acrobat/Reader version 8 or 9 is required.  Quit and try again. »

What also happens is that Acrobat Pro 6 worm opens and nothing is there.

I don't know why he received this message from Reader 9.1 is installed.

One can shed some light on this for me.

This user must have Acrobat and Reader on its system.  I understand that there are problems with having both.

It has also set up so that any PDF opens using Reader 9.1.

Thank you

Configuration of your PC drive by default for embedded PDFs has become confused, because of multiple solutions of Adobe PDF documents installed on a PC.

Solution 1:

Go to start > run

Type regedit, and then click OK.

Navigate to the following key: HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe

Make sure that the correct default data value is set to the path where are installed the Adobe Reader or Acrobat.

The default installation values are:

"C:\Program 9.0\Reader\AcroRd32.exe Adobe.

or

"C:\Program Files\adobe\acrobat 6.0\acrobat\Acrobat.exe" (not sure of this path.  Make sure that on your PC)

If Adobe Reader or Adobe Acrobat is installed.

Solution 2:

Configure the browser to use Acrobat or Adobe Reader as a helper application.

If you use Firefox to browse the web, you can change this setting in Firefox by clicking on:

Tools > Options

Click on the "Applications" tab

The first item in the list should be "Adobe Acrobat Document".  In the Action list, click the drop-down arrow and select the application you want to read a PDF file in the web browser.  Click OK and you should be done.

If you use Internet Explorer to view a PDF file, try the steps below.

After you configure Acrobat or Adobe Reader as a helper application, the browser starts the helper application in a separate window and displays PDF files within this window. Acrobat and Adobe Reader both include a preference that allows you to specify the Acrobat or Adobe Reader as a helper application.

To configure Acrobat or Adobe Reader as a helper application:
Start Acrobat or Adobe Reader.
Choose Edition > Preferences.
Select Internet on the left.
Deselect Display PDF in browser using [Acrobat application], and then click OK.
Quit Acrobat or Adobe Reader.
The next time you select a link to a PDF file in the browser, a dialog box asking what you want to do with the file. If you select open, the browser opens the PDF file in Acrobat or Adobe Reader (request for assistance); If you select save it on the disk, the browser saves the PDF file on your hard drive.

Tags: Acrobat

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