Problem with software update

Introduction: I have the Sony Xperia Arc S and Windows 7;

It is said: a phone software update is available - version: 4.1.B.0.431; But when I do and try to download the software it shows the message in the picture below. I have, since then, has recently had a problem with the opening of Media Go too. Do you know what that is?
I tried to reinstal PC Companion, but no change.


try this instead

Sony Update Service (SUS)

Tags: Sony Software

Similar Questions


    Good evening! I have a problem: I have a blackberry bold 9900, worked well until the update of the software this morning when I received a request for a general. has this time the phone no longer works: sometimes, if I connect to the computer, I see the Red led light, but no more, after a white screen with an hourglass, but nothing more... What should I do? It worked perfectly until this morning! I never had no problem with blackberry, I have more than two smartphones and Tablet playbook!  I really like RIM... Thanks a lot for your help!

    You are welcome.

    Good luck.

  • BlackBerry Z10 problems with software update 10.1 (setting screen)

    After update I'm not able open notification setting screen or the settings icon by clicking on.

    It starts opening and closes immediately. ...

    How will I be able to update software, if there is a patch for this version?

    I solved this problem by downgrading it back to version 10.0. Will wait for any upgrade work.

    Decommissioning was not possible using BB link!, but use "Update on the web" @, to factory reset.

    I had to reboot several times to make it work. And you need an internet connection fast and good for it. Its about 1 GB of files.

  • problem with recent update (KB915597)

    After you install the update of recent definition for Windows Defender - KB915597 (definition 1.71.833.0), I noticed, after going online, that my toolbar Google and my ebay Toolbar where gone.  Left click of the toolbar area revealed the existence of the menu bar and the status bar.  I did not at first asscociate the problem with the update so I tried to reinstall the toolbars, but that did not work.  I then performed a system restore and restored to the period immediately prior to the update.  I rebooted, connected to the internet and viola! My toolbars were there.  And then I installed the update, connected to the internet to find that my toolbars are still missing.  System Restore my toolbars and once again were back.  Anyone else having a problem with this update?  I leave myself open does not reinstall the update?

    BTW, I'm under IE7, Windows Vista Home Basic Edition.

    Use the system again, restore and then Defender manually update on v1.71.859.0 Defs (or more) and see if the behavior persists:

    TIP: Uninstall bars tools & reboot, then download/install the latest version of the toolbar a 1 without that you simply can not live. Several third-party toolbars have their own, very opinions on where they should be located in the IE toolbar and they most certainly can "kill" each other. Google and eBay toolbars are just two of them.

    The foregoing, Microsoft has implemented the separate discussion groups for support of Windows Defender and comments. See

    TIP: Access to these newsgroups using your default News Reader, not your browser.  See instructions at top of page.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • Problem with Windows Update - Vista Business 32 bit

    I have continuous problems with the update (classified as Important) Microsoft.NET Framework 3.5 Service Pack 1 and .NET framework.

    This update is always offered to me, but it will simply install noty but I could try

    1. Is there an any secret to work this update?
    2. Is there anything I can do Vista ignore this update and npot spend time trying to download and install it - and also for having me to disassemble the time of everyu tick selection I'll update.

    Thank you in advance.

    F F

    Hi Fred Furry.

    Thank you for using the Microsoft Vista answers Forum.

    You can try the following steps and check if we are able to install the update.

    1. click on start, run, type cmd and then click OK.

    2. at the command prompt, type the following commands one by one and press ENTER.

    net stop wuauserv
    regsvr32 c:\windows\system32\wuapi.dll/s
    regsvr32 c:\windows\system32\wuaueng.dll/s
    regsvr32 c:\windows\system32\wucltux.dll/s
    regsvr32 c:\windows\system32\wudriver.dll/s
    regsvr32 wups2.dll/s
    regsvr32 c:\windows\system32\wups.dll/s
    regsvr32 c:\windows\system32\wuwebv.dll/s
    net start wuauserv

    Make sure you disable any security software before installing the update.

    If this does not help, follow the article to manually remove and reinstall .NET Framework on your computer

    Use the Windows Installer Cleanup utility to clean up the State of MSI database for all versions of the .NET Framework.

    And then reinstall all the versions of the .net framework by downloading manually Microsoft Web sites in the link below:

    NOTE: You can download the cleanup utility mentioned in method 2 of the article mentioned above from

    Let us know how it works.

    Kind regards

    Yama - Microsoft technical support.
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Problems with Windows Update after uninstalling SP2 (Vista Home Premium)

    Hello, everyone!

    Two days ago, I tried to install SP2 through my Windows Update. During the installation and then restart, it stopped on step 3 (0%), ignored and open Windows normally. But, I realized that I had totally lost Aero (I didn't even have the option in the window color and appearance), and also Windows Update constantly gave me the message that I always important updates - SP2 has not installed correctly (I rebooted the computer several times to try to resolve this problem, but everything remained the same: stop on step 3) ", running Windows, and once again the message that I've updated important). I searched in various forums, but could not solve the problem, so I decided to uninstall SP2 via Control Panel. But it doesn't let me do that - whenever I clicked on the button uninstall, it says that the installation is not finished yet. So, I tried the system restore, but whenever I clicked it, an error message (that I didn't understand at all) appeared. So, I went into safe mode and tried the system restore and it worked (Control Panel uninstall option does not in Mode safe either), and everything is back to SP1. But now I have problems with Windows Update - I get the error message 0 x 8007002 (and even 0 x 8007005 several times). I tried everything I could find in the forums (the thing with automated updates service does not because I don't have this option in Services), but nothing works. If anyone has any advice whatsoever, I would be really grateful for that, because I don't know what to do.

    For safety, I use NOD32 anti virus, Tall Emu Online Armor and ThreatFire.

    Thank you very much!

    Hi EvanaZgb,
    Thank you for visiting the Microsoft Answers forum.

    I would say to first disable the anti virus and other security software. Then proceed as follows:

    STEP 1
    Download and install the latest version of Windows Installer
    To install the latest Windows Installer, visit the Microsoft Web site at the following address:

    Step 2 now try to update again and post back with the results
    Cleanup, utility to download and install the Microsoft Windows CleanUp utility. To do this, see the Microsoft Web site:

    Now try to update again and post back with results

    Thank you

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • The problem with Windows update - automatic updates service won't start not (error 126)

    original title: the problem with Windows update

    Please help me to get Windows Update operational return.

    XP Media Center Edition, Version 2002, SP3

    Had a problem with "Generic host process for Win32 has encountered a problem and needs to close."  Follow-up of the instructions on this link:

    Seems to have cleared the error message.  So far so good.

    However, now a Windows Update does not work.  Security Center Windows were told to go to control panel > system and use the Automatic Updates tab.  But, if I go to control panel > system, the Automatic Updates tab does not appear.

    I also went to the control panel > Services.  Tried to start the automatic updates service.  Received this error message: could not start the service automatic updates on Local computer.  Error 126: The specified module could not be found

    I already followed several instructions on this subject:

    In the thread above, I was following the post on 30 August.  According to Option A, I completed step 5 for the uninstallation of McAfee Security.  At this time, my network card has stopped working.  On the recommendation of the officer, I posted to the Malwarebytes forum.  The officer determined Malwarebytes that I don't have a malicious software.  I ended up posting on forum McAfee to get my network card works again.  Then I reinstalled McAfee and start to run Windows Update.

    I started with Option A, step 8 to reset Internet Explorer using  The difficulty it has worked very well.

    Then Option A, step 9 says reset Windows Update using  When I ran the difficulty in default or aggressive mode, I got an error message saying: he cannot start wuauserv.  The message asks me to verify that the user has privileges to take this step.  Well, I checked through user accounts who am the only one user set up on this PC and I have administrator privileges.  Help me please run this difficulty or recommend another way to get Windows Update works again.

    [1]... looks like you are saying that my system is so wet that a clean install is the (only?) way to go.

    [2] if I do a clean install, not only what I need to reinstall Windows and all my applications, I also have to reinstall the drivers... Etc. ?

    [3] I think I have the disks supplied with the PC system. Is it better to use than to use the recovery partitiion?

    [4A]... is there a possibility that some of [my data are] infected?

    [4] preventing me from simply infect the whole PC again?

    A1. Yes, and it was my recommendation in August, too.

    A2. Yes.

    A3. Only not really well using the restore Partition hidden to make the "destructive recovery" will include all drivers, etc., that have been installed at the factory.

    A4a. Yes, a real possibility.

    A4b. You run at least three 3 tests on the backup data before restoring one (1) with your installed & updated up-to-date anti-virus application (for example, Microsoft Security Essentials) and two 2 with good reputation, free online scans (e.g., ESET;) Bit Defender; Kaspersky; HouseCall; (F - Secure).

    If you have saved your data on CD/DVD, the disc scanner. If you have backed up your data to a flash drive, SD card, or another external drive AND KB971029 is installed, analyze the drive.

    If you have any questions or need additional help, please start a new thread in this forum:

    Once again, good luck!

  • Problem with security update KB2667402, cannot install

    Original title: KB2667402

    An old Asus 1005pe netbook, yes the "Seashell" is still ongoing, problem with the above security update. Windows Update shows this update "has failed" to install. I checked the list of updates installed and found it even already installed. I think that the date, from 2012. I'm of the mindset that you 'don't fix if it is not broke' and 'if it is fixed, don't break again. " My questions are:

    If the update is already there, why is Windows up-to-date call for this again? It is already not working?

    My backstory is, this netbook was sitting on the shelf for five years before taking it out for use. Of course, I knew that update was necessary, so I put WU on the move with more than 238 updates on a single call. I don't know there was more, WU was executed several times.

    I ran the journal of reliability to see how the computer has been assigned, he showed a level of performance after the updates. The list of success or failure of update installs show more failures of this one update.

    My Adventure continued with Asus and their Asus "Live update" is now uninstalled and the function of the bios update goes to the site but does absolutely nothing. It's a question of Asus but part of my adventure too.

    I read another thread on this issue and a gentleman uninstalled the existing KB2667402 and leaves the new update to replace.

    If WU has this update on the new list, is the original in fact "broken" and need to be replaced?

    I do not want to solve this problem, if it is not broken. I hope that's not too talkative, I'm looking to understand and learn as well. I'm not even sure categories below are correct, please bear with me.

    Thanks for your time.


    I realize has the inconvenience that you are experiencing with Windows updates. I will certainly help you to question.

    I suggest you follow the steps mentioned below:

    Method 1:

    Run the Windows Update Troubleshooter that refer to the link below:

    Method 2:

    Reset the Windows Update components that refer to the link below:

    Method 3:

    If you use a third-party security software, try to disable the third-party security software and check. Disable third-party security software.

    a: you should see an icon for your Antivirus program in the taskbar notification area. It is usually at the bottom right of your desktop.

    b. click the third-party security software, you will see a pop up.

    (c) in this pop and select the option to disable, click on it.

    d. now third-party security software will be disabled.

    Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished.  If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

    For more information, you can also check out the link below:

    Problems with installing updates

    Hope this information helps.

    Please get back to us with an update on the issue, we will be happy to help you.

  • Problem with windows updates

    Hi, I have a problem downloading and installing windows updates. Said Windows Update downloads updates but percentage complete rest to zero and continues from the market. Is not not able to download and install the updates stop me download windows 8.1 store. The resolution of issues of update said it fixed the problem whenever I run it, but the problem is not fixed. I hope someone can help, thanks, Pat.

    Hello Pat,.

    Thanks for posting your concern on the forum.

    According to the description of the problem, you cannot download and install Windows updates and this issue may occur if one or more of the following conditions are met: 

    1. The Windows Update database is damaged.
    2. Antivirus software is configured to scan the folder % Windir%\SoftwareDistribution.
    3. Service (BITS) Background Intelligent Transfer Service does not receive a content link header.
    4. A required system file is incorrectly registered.

    Try it out below mentioned methods and see if it works for you.

    Method 1

    I suggest you to check if you are able to access Windows Update services and also make sure that the following services are started. If it is not started, follow the listed below as follows:

    a. press the Windows key + R, type "services.msc" (without the quotes) in the Run dialog box to start, and press enter.

    b. Locate the Windows Update service.

    c. right-click on the Windows Update service and select Properties.

    d. in Startup type, select enable.

    e. click Start under Service status.

    f. click OK.

    g. Repeat steps c to f for the following services :

    CSP & Background Intelligent Transfer Service.

    Method 2

    If the problem persists, try to follow the steps mentioned in the article mentioned below, that you have already run the troubleshooting of update.

    Problems with installing updates

    Method 3

    If the problem persists, I suggest you reset the Windows Update components , and for this, try to run the fixit described in the following article. If you already tried the fixit even before that I ask of you rerun the fixit.


    How to reset the Windows Update components?

    Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

    Kind regards

  • Having a problem with the update of the window. He said that windows could not search for new updates. It's the found error 80245003 code

    Having a problem with the update of the window. He said that windows could not search for new updates. It's the found error 80245003 code

    Take a look at this article as it addresses this error code. Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Problem with Windows Update!


    I have been using a computer HP (h8-1320eo) for about 11 months now, and I have a problem now.

    When Windows Update wants to install some updates, I let do and she successfully the download, but when he wants to set up updates, it freezes at 12%. First time I have let it run about 45-60 min, then forced to close. This happens every time, I shut down my computer.

    Initially, I contacted the Support of Mircosoft, nothing helps, I did some research and I found this discussion on a website ( And that sounds just like what's happening to me! And as I read down, I wasn't the only one, there are others, but they all HP computers.

    And that is why I contacted HP now, and sometimes the computer had some problems to open some files / or orders, for example "stop Installation" when I tried to stop Windows Update...


    I think that using a Restore Point to try and 'go back' is not enough to clear this error.

    It seems that there may be a recent problem with an update of Windows: KB2887069

    Reference Microsoft Forum: kb2887069 crashes at 12%

    You can try the following:

    • The system startup and logon
    • The Windows Updates Notify value (instead of automatic update)
    • Restart and sign (just because cela 'glue change', defines the kernel and make the computer happy)
    • Open windows updates
    • Look for the updates - which creates a list of the updates
    • Highest point and click right update KB2887069
    • Select this option to HIDE the update
    • Try to install the updates

    The same patch / update watch upwards in the list of Windows 8 update - it does not seem to cause problems.


    Reloading the image: use your most recent picture disc and recharge the system at this point.  Depending on when you created the Image, it's more or less painful. It will certainly take your system at this point in time, when everything worked.

    If you have never created a System Image, you can learn about it here:

    HP PC - creating and using a System Image to restore your computer (Windows 7) - c02053303


    If none of these suggestions work, then the underlying cause of your problem may be another that which has been previously documented.

    One thing you can try:

    Use the approach suggested above and hide the updates from one or more at a time, try to run the updates between selections.

    It is a painful process; It can help discover the question if KB2887069 does not cause any problems.


    Good luck!

  • I have problem with windows update

    I have problem with windows update

    and I can't find the Hebrew pack in windows update?

    I have windows 7 ultimate

    You use this procedure: ?

    Hebrew should be available, see: .

    All the answers and suggestions are provided by an enthusiastic amateur and are therefore no explicit or implicit guarantee. Basically, you use my suggestions at your own risk.

  • Problems with latest updates Windows (KB) do not install & repeated notifications via the taskbar icon

    Hello everyone,

    In my view, there are many people who seem to have a similar problem to mine, although I was unable to find an answer to one of my questions in this post.

    Description of the problem:

    Although my Windows Update is defined on download & install updates during the night hours every day, the latest updates, KB26333880, KB2572073and KB2518864 are not be installed.  I went to the Windows Update site to check my editing history.  He showed the green/white checkmarks next to all 3 updates.  The record also showed that updates have been tempted 3 times during the night.  After clicking on the button "Express" on the Home Page, the results show 3 above updates, but show "0 bytes', then '0 download time. '

    To me, this indicates that there is no update to download, despite the yellow Shield of Notification of update continues to appear in the taskbar.

    Corrective measures attempted:

    1. I tried to download / install twice unsuccessfully using IE8 and FF (including restarting the computer).

    2. download & run the program MS Fixitattempted, but received a message which read, "an unexpected error has occurred, please try again later." No. error code has seen with this message.  (I could RECORD the program on my desktop... just couldn't run the establishment).

    3 tried to search for the presence of these updates using start > run > %windir%KB###.log (where the # is the individual number of update KB).  Every time - a message appears indicating that the file is not found.

    4 looked at the Add/Remove Programs list (with the Show updates checkbox checked).  No updates KB mentioned above could be found.

    5 with SAS, MBAMand Outpost Security Suite Pro scans revealed no malware/security issues.  (SAS and MBAM are used only as scanners on request).

    This problem with the updates does not download & repeated notifications being indicated in the taskbar has occurred many times before.  On this occasion, I called Microsoft several times before finally, my computer remotely accessible support person and spent about 50 minutes to fix the problem.

    (Also, it is noted that almost every support person I spoke with has always tried to tell me that MS is not help with the problem of this type.)  I had to be rather several in my reply... tell the person that MS IS in fact provide assistance free security-related Windows updates.  They now provide free assistance is unknown). Besides... I have more a phone number for States anyway.

    My questions to the community:

    1. is it possible to download & install these 3 updates?

    2 is there an explanation as to why MS Fixit program will not be installed, and if so, are there certain corrective measures I can take which will allow me to download & run this program?

    System Specs:

    Desktop Dell Dimension 3000 Tower;  WIN XP Pro SP3.  2 GB OF RAM;  3.00 gHz CPU;  Outpost Security Suite Pro.  MBAM Pro (on request only).  SAS (on request only);  SpywareBlaster;  IE8 & FF

    Thank you for your time and help, review!

    Pete C.

    See the RESPONSE message in this thread-online

  • Problem with Windows Update after the removal of Virus

    My operating system is Win Vista 32 bit, had some virus closed my windows updates, have a view of the white page. Checked that my services and win update is in automatic mode has started, so I don't know why my updater gives me a red x saying windows updater is turned off.  Any suggestions?

    [Original title: Windows Update]>

    It makes more sense. How to reset the Windows Update components?

    Yet, as indicated in The ball , the search results links do not work. I also used several browsers and DuckDuckGo. Maybe it's because the Windows Update Agent was changed some time ago and the article is no longer valid.

    EDIT: If the OP is also struggling to access the link I suggest using repair Windows updates available from I suggest also using the Registry backup of the same author before hand.

    Repair the Windows updates

    Registry backup

    I hope this helps.

  • Im having a problem with windows update.

    Im having a problem with windows update. I am running windows vista.seems as it downloads the updates, but when he tries to install I have three different error codes.  80200053 80070570 - FFFFFFFE.  Help.

    The FFFFFFFE error can mean that you have a rootkit. And its blocking updates

    Download tdsskiller run it, everything it found, select cure and then restart your computer. Then try again

Maybe you are looking for