Problem with sound files - appear as "unknown".

Hello world

I just bought a 8 GB Clip + to replace an old Creative Zen. I don't sync most of my music to the player last night no problem at all, but the audio seems to be another issue...

I updated the drive with the latest firmware and tried to copy the files to the Clip + mode MTP and MSC, as well as with the latest version of Windows Media Player - the problem is that .aa files do not appear at all in the folder of audiobooks on the drive or appear as "unknown". The Clip refuses to read the file 'unknown' and shows a duration of 0.00.00 - oddly enough, if you check the news of track for the file, he referred to corrrectly an audible file with the title and the time everything is OK.

Extremely frustrating as one of the main selling points for me the Clip + was alleged compatibility with files sound then I would be really grateful if anyone can someone offer advice as to the cause of the problem - I know someone else had a similar problem when you use a Mac (see this thread)

http://forums.SanDisk.com/Sansa/board/message?board.ID=ClipPlus&message.ID=823&query.ID=50730#M823

but I'm on Windows 7 at home and had no better luck using my PC to work that is running Windows XP.

Thanks in advance for any advice!

With the latest versions of firmware, the Clip + and Fuze will work with the files in the Audible Format 4 or Enhanced (.aa or .aax) format.  Check your client Audible (Audible Manager) to the selected format.  If the files are of size 3 or less, this could be your problem.

Do you use the Audible Manager or Windows Media Player to transfer the files to the Clip +?  The Manager works best.  Do not forget that the Clip + has been authorized using the Manager.

microsansa

Tags: SanDisk Sansa

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