Problem with the battery under warranty

It is the 4th month of my laptop (Pavilion dv6 3050tx) & the battery is not working as it should.

Problem: *

CASE 1:

1. when the power adapter is connected: no current charging

2. showing hp battery check: change the battery, failure ID: XXXX-XXXX-XXXX-XXXX

After a certain time (like 2, 3 or 5 min):

CASE 2: *

1. when the power adapter is connected: recharge

2. showing hp battery check: Status OK

* Somtimes works well (status ok) & sometimes (poor condition).

* Then after somtime CASE 1

Please sombody help, what should I do ?

Hello

First, stop the laptop, unplug the AC adapter unplugged, remove the battery and then press and hold the power button for a minute.

Now, plug in the power adapter and start the PC without the battery inserted, start Notepad, open windows control panel, open Device Manager, expand the entry for the Batteries, do a right-click on theMicrosoft ACPI compatible with battery control method and selectUninstall - do uninstall not something else here.  When the uninstall is complete, shut down the PC, unplug the AC adapter, reinsert the battery and then start the PC on just the battery.  Windows will automatically reinstall the driver - let Windows for a few minutes with nothing running. Then shut down the PC again.  Plug the AC adapter / back in and start the laptop to see if it contributed to the issue.

Best wishes

DP - K

Tags: Notebooks

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