Problem with the HP Pavilion Bluetooth and Windows 8.1

I have a new HP Pavilion (approximately 6 weeks) 15-n205AX running windows 8.1.  Can I connect my android phone with it, but when I try to send a picture from phone to the laptop it says failed to connect.  (But I can do okay on my old laptop so doubt the problem is the phone).  I removed the device and re-paired several times, apparently successfully, but still cannot send pictures.

Any thoughts?

Hi NellyG. I understand that your Bluetooth will pair, but fails to connect when you try to send a photo. Read this for tips or tricks for using Bluetooth: Bluetooth (Windows 8) devices use.

Let me now if this is useful.

Tags: Notebooks

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