Problem with the HP Pavilion e033tx-15 Notebook shutdown/restart/sleep

I had windows 8 OS 64-bit working fine with my HP Pavilion Notebook 15-e033tx.

I had problems, so I decided to update my drivers. I already had BIOS VersionF.08 and the hp support page has shown that there is an update of the bios to VersionF.21.

After updating the bios the problem started when I stop lighting and the laptop into sleep mode kindof. I have to hold the switch down to foce him close. If I restart it, it says "reboot pc", goes blank and then all power off, and it's not stopped.  and if I SLEEP, he's not waking up.

I rolled back the bios and it fixed the issue.

Then I freshly installed win pro 8.1, and it has only VersionF.21 of the bios available.  Same problem again.

HP Support Assistant showed that a new bios update Insyde F.22. But the problem is still there.

I searched other posts with similar problem and I can't seem to solve this problem. Help, please.

Henrico Hello and welcome on the HP Forum!

I understand that you have a problem with the BIOS.  I'll try my best to help you solve this problem. I suggest following the procedure described in this document for the restoration of the BIOS .

If this does not resolve this problem then restores the version F.08 http://support.hp.com/us-en/document/c02693833 driver it should always work for Windows 8.1.  Here is a document for more information of the device to Windows 8 Manager which explains how to roll back the driver. It will be the same steps for Windows 8.1.

I suggest Using HP Support Assistant (Windows 8) to change your settings for manual update. This allows you to choose what you want updates.

I hope that this information help, please let me know how it goes.

Thank you and have a great day!

Tags: Notebooks

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