Problem with the key S/4 blackBerry Smartphones.

Well, Hello community; This is my first post here.

I have a problem with my Blackberry Curve 8520 device:

3 days ago I typed the password incorrectly 10 times, then he appeard things like (wiping or something) and some numbers. Later, I turned on my camera; And seen all Contacts and all reset, I restarted from the beginning (adding new contacts Downloding, programs, etc.) This has worked for me for 2 days, but now... My camera is trolling as hell, (S/4) key does not work, I can not activate it with the mute button; I need to activate it with the 'Red' button, too, if I turn off the power, I can't activate it with the 'Red' button, I just pull the battery...

(Hope you understand my problem and sorry for my English, I know; She sucks...

Greetings, Diego)

Hello and welcome to the community!

You can consider a charge of BONE, that something can be a problem with your OS BB given what you describe. But first, please try safe MODE:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, run for awhile determine if behaviour will or will not return. If it is then in safe mode, then you should proceed with reloading the OS. But if the behavior does not work in safe MODE, then well... think about what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

To perform a reload of the OS, here are some process, you can use:

At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

You can also study the use of BBSAK ( to perform the wipe what he is capable.

You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

When the behavior shows up, you know the culprit... the last thing you have loaded.

If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

Good luck and let us know!

Tags: BlackBerry Smartphones

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