Problem with the Muse Simple Contact widget - subject changing e-mail address

Hello

I built a website for a client, using Adobe Muse, which is hosted by Business Catalyst. On the page of the site contact us I placed an Adobe Muse 'Single Contact' widget/shape with 3 three fields: name, Email and Message. The form worked as expected until the end of December 2014. Since then, the information in the 'Email' field are changed.


The site has four different e-mail accounts through Business Catalyst. For the sake of discussion to call them:


[email protected]

[email protected]

[email protected]

[email protected]


The Messages from the Simple of Muse's Contact form are sent to [email protected] .  When emails are displayed in Business Catalyst "Webmail" e-mail address that was entered in the field "E-mail" from Simple Contact Forms does not appear in the field "from". Instead, the "from" field shows that the e-mail was sent from may[email protected] regardless of what was concluded, by the sender in the Email of the Contact single form field. It don't make any difference this provider of e-mail address is entered in the field - AOL, Yahoo, Hotmail, Gmail, Roadrunner, etc - they are all changed to [email protected]


Similarly, when the client tries to respond to the request of the customer the field 'To' is filled with Mail-4@website not the sender e-mail address is entered in the field "Email" in the form of Simple Contact of Muse.


If I changed the form of Simple Contact of Muse so that mail is performed either [email protected] Gold [email protected] the problem exists on these accounts as well.


I don't know where the problem lies, so I do research here and in the forum Business Catalyst. Does anyone have an idea what could be the cause and how to fix it?


Is making it too difficult for the customer to meet the needs of their customers. I am really against a wall on that and have an angry customer who is willing to walkaway of Muse and Business Catalyst.

Hi William,.

The e-mail field you see in BusinessCatalyst is not filled by the customer in the e-mail of the form field.

As far as I understand it, it is the e-mail ID used to publish the site through Muse. So change 'to' email field in Muse won't change 'from' email in British Colombia.

Kind regards

Neha

Tags: Adobe Muse

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