Problem with the new iPhone - iOS bad for the backup in the cloud

Today, I received my new 6 iPhone.  When I try to configure the phone and download all my info to the cloud backup, I get an error message that says new phone is iOS 9.1 - backups from the old phone 6 (no longer works) are iOS 9.3.1 - so I'm stuck.  Happy to upgrade the software, but...

I cannot go forward, and I'm nervous about losing all my data/images, if I choose 'NEW PHONE'

Help, please.  I've been without my iPhone since Sunday... was so excited when it arrived today... now I'm going to lose my mind!

Kim

Set up as a new phone. Do not restore the backup. Then update to iOS. After the update, delete it (settings > general > reset > erase all content and settings.) After the erase operation, restore the backup to iCloud.

You cannot restore a backup made with a new version of the iOS on a device that is running an earlier version.

Tags: iPhone

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