Problem with update display Pavilion dv6 drivers - 3023ca

Hello

I am not well eaten English so I do short...

I have this type of laptop: HP Pavilion dv6 - 3023ca Entertainment Notebook PC

I just installed a new version of windows 7 Home premium x 86

When I tried to install my display drivers her did not work at all

I had these problems as:

  • I can't play all video files by KMPlayer (or any similar programs)
  • Job of dosen't effect Aero (trouobleshooter said that it is because of my type of graphics card or driver)
  • I can't use the option of sleep to the start menu

Here is a picture of Deviece maneger:

If the drivers must be installed correctly

But it still does not work

I downloaded all drivers (I used the site AMD official and even here I have even updated their Windows) but still I got the problem

So I used HP Support Assistant to troubleshoot and test my card graph (or display)

(Home > troubleshooting > graphics, video and display > video check HP)

It took just a minute to give me this error:

Test Result: Fail
Failure ID: UC462J-56C6NU-PXG03G-Q0NX03

HP Graphics Video Check detected an issue while running. The directx SetCooperativeLevel function has failed. Graphics card may be defective.  Please retest, if problem persists copy down Failure ID code and contact HP support.

So I retested it but same story happened again

Now you know the identification code

What should I do?

Failure ID: UC462J-56C6NU-PXG03G-Q0NX03
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Qanea wrote:

Hello

I am not well eaten English so I do short...

I have this type of laptop: HP Pavilion dv6 - 3023ca Entertainment Notebook PC

I just installed a new version of windows 7 Home premium x 86

When I tried to install my display drivers her did not work at all

I had these problems as:

  • I can't play all video files by KMPlayer (or any similar programs)
  • Job of dosen't effect Aero (trouobleshooter said that it is because of my type of graphics card or driver)
  • I can't use the option of sleep to the start menu

Here is a picture of Deviece maneger:

If the drivers must be installed correctly

But it still does not work

I downloaded all drivers (I used the site AMD official and even here I have even updated their Windows) but still I got the problem

So I used HP Support Assistant to troubleshoot and test my card graph (or display)

(Home > troubleshooting > graphics, video and display > video check HP)

It took just a minute to give me this error:

Test Result: Fail
Failure ID: UC462J-56C6NU-PXG03G-Q0NX03

HP Graphics Video Check detected an issue while running. The directx SetCooperativeLevel function has failed. Graphics card may be defective.  Please retest, if problem persists copy down Failure ID code and contact HP support.

So I retested it but same story happened again

Now you know the identification code

What should I do?

Failure ID: UC462J-56C6NU-PXG03G-Q0NX03

Hello Qanea.

I looked at the failure code and confirms the results of the test.  The video card (the card integrated Intel HD) is having problems.  It probably needs to be replaced because the question is right after a reinstall of Windows.

Have you tried running HP Support Assistant to ensure that the laptop is to install all the correct drivers?  Here is a link.

Could you provide me the product number?  I can use this information to get you details instructions to replace the motherboard, which is the most likely solution to this question.  This document can show you where it is located.

If you do not want to repair the laptop you can always contact the HP support directly.  The number for US / Canadian customers is 1-800-474-6836.  If you are in another part of the world, you visit HP's Support around the world to find the coordinates for your region.

Have a great day.

Tags: Notebooks

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