Problem with Windows Fax and Scan does not connect to the Internal Modem

Just got a new Acer Aspire 5542-5416 computer laptop with Windows 7 64 bit Home Premium, 4 GB of Ram and a 320 GB hard drive. It has a 56 k modem integrated fax of like the old days, but I can't make it work. The laptop did not come with the Windows CD.

If I open the program Windows Fax and Scan, it is not able to connect to the modem. Basically, if I click on tools > fax accounts > Add..., I get a box with 2 choices: to connect to a fax modem or connect to a fax on my network server. When I want to connect a fax modem I get a message that says: an error has occurred. Please, try the operation again later or contact your administrator. It allows me to do this then just clock OK and them I'm right where I started.

While in Windows Fax and Scan, if I click on tools > fax settings... nothing happens. No menu settings or anything ever appears. Quite simply, the program does nothing. If I try tools > Fax Status Monitor... I get a box that says entrance exam status, ready to receive a fax. It has a blue progress bar as something takes over, but it gets about 1/100 to and never goes further or ends. There is no box, but there are 3 buttons: view details, answer call or cancel. If I hit details, I get an empty list. If I click on answer call I get an error that says that the fax service is not available.

If I try tools > Options, general tab has only a single option box is checked: play a sound when come it to new messages. If I try to print a Word or PDF file to a fax using Fax in the printer list, I get the same box with 2 choices: to connect to a fax modem or connect to a fax on my network server, but I get the same error message: an error has occurred. Please, try the operation again later or contact your administrator.

I've searched the Internet high and low for a solution but no luck. There is a lot of discussion about this problem, but none of the solutions work for me. If I go to Device Manager, the modem is working properly and if I click on the Modem query on the Diagnostics tab, it seems to be able to communicate with the modem very well. I tried to roll back the driver and updated again and still no luck, same problem. If I go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Accounts in the registry, there is no subkeys under the folder accounts I can delete.

Has anyone else had a similar problem? Is there any solution for this? I did a Windows Update last night and has not yet solve it. Thank you.


Sorry about that.

Here is the link:

Tags: Windows

Similar Questions

  • Windows Fax and Scan does not appear in the start menu

    : I'm using Windows Vista Home Premium and you want to (a) send faxes via a modem local fax and b scan docs from a local scanner. I mean, there should be a program Windows fax and scan shown in the start menu. I clicked all programs on the start menu, and it doesn't always show. Suggestions?

    From: Hal

    Fax and scan is available in Windows Vista Business and Ultimate editions, it is not available in any of the Windows Vista Home editions.  Since you have a version of Windows Vista Edition family, the only option of fax is a third-party product.  These products work under Windows Vista:

    Snappy Fax



    FaxTalk FaxCenter Pro 7.5

    I have seen reports that the free version of BVRP also works with Windows Vista:

    BVRP PhoneTools

    Given the above comes with the new USR modem, I don't know if it will work with no - USR modems.  Alternatively, you can send faxes via your Internet connection provided you are willing to pay for an Internet E - Fax service:

    Personal Fax Services - Internet Fax

    Another response of the community of Windows Vista discussion groups

  • Problem with Windows Fax and Scan.

    I have a Canon MG5420 and Win7 64-bit.  All of a sudden, the Office does not see the scanner.  The print function continues to operate correctly.  Problem occurs regardless of USB or WiFi connection.  The only change in my system is a migration towards Office365.  Other than that, no change. I tried all the basics: refreshed drivers, uninstalled the printer and re-installed.  Any thoughts on what could be the cause?  I get the message error is "No. scanners were detected.  The utility Scan Canon IJ can see the scanner, but I prefer to use the Windows fax and scan.  Any ideas?

    Unfortunately his is possible because there are different drivers and stacks of driver for the printer and the component the same multifunction device installed on the client computer scanner. In a case when the right printer driver is installed and available from the scanner driver may be missing or may be incompatible with Windows Fax and Scan requires the parser must be WIA 2.0 compatible, a TWAIN compatible scanner only for example will not work with this app).

  • Windows Fax and Scan do not connect to fax

    Recently installed Windows 7 Home Premium. Trying to get Windows Fax and Scan to fax in my HP Officejet J4580 multifunction device. Install the HP drivers, printer and scanner work OK and fax device appears under devices and printers. With the device on and in Fax Setup, select 'Connect to a Fax Modem' generates an error: "an error has occurred. Please try the operation again later or contact your administrator. "It's strange because the fax device appears to be installed correctly and is recognized by Windows.

    How can I get Windows Fax and Scan to recognize and connect to the fax?

    Windows 7 set my printer and fax as separate devices (HP C6180 all-in-One) - should also ensure that the fax was NOT DESIGNATED as a PRINTER in the dropdown under printer properties - you can have the same problem in reverse...

  • Troubleshooting-new HP with Windows 7 spectrum XT, does not connect to the WiFi at home?

    So I just got my brand new HP ENVY spectrum XT Ultrabook with Windows 7 Home Premium installed. 64 bit. I start it, everything works fine, except that when I connect to my WiFi at home. I tried to connect, entered my password, but it does not connect. Also tried the easy connection on the router. No luck. I checked my old laptop which runs on Windows Vista to see if WiFi worked always, and this is where it gets interesting. I was able to browse the internet and internet worked, but suddenly Windows informed me that "another computer uses the same IP address" and it stops my internet capabilities on my old laptop. I connected my cable ethernet on both computers, and it works for both computers when it is plugged. While that plugged, I discovered that I could create my own IP address, which I did on my old laptop and so far that seems to have solved the problem. However, my DESIRE is always not connecting to WiFi. Any advice?

    Hi ZachRhodes3,

    ·         You get the error message?

    Follow these methods.

    Method 1: Temporarily disable the security software .

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

    Method 2: Follow these steps:

    Step 1: Start the computer in safe mode with network and check if the problem persists.

    Step 2: If the problem does not persist in safe mode with networking, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

    Note: After completing the steps in the clean boot troubleshooting, follow step 7 the link to start the computer to a Normal startupmode.

    Method 3: Follow the steps in the article.

    Windows wireless and wired network connection problems

    5 steps: how to set up your network wireless home

    For reference:

    How can I troubleshoot network card?

    Wireless network card: frequently asked questions

  • Windows FAx and Scan does not detect my modem, even if Device Manager shows it must be installed and working properly. How to get Windows Fax and Scan to detect my modem?

    When I try to initiate a fax by clicking NEW FAX. a window will appear to CHOOSE A FAX MODEM or SERVER and then CONNECT to A FAX MODEM and a message "THERE ARE NO MODEMS CURRENTLY ATTACHED to the COMPUTER". Attmepts to find a modem fail to detect my moden.

    You can try with this
    1. open user accounts by clicking the Start button, clicking Control Panel, click user accounts and family safety (or by clicking on user accounts, if you are connected to a network domain), and then clicking user accounts.
    2. click on Turn User Account Control on or off. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
    3. Select the use User Account Control (UAC) to help protect your computer check box to turn on UAC, or clear the checkbox to disable UAC, and then click OK
    You can do reference-
  • Windows 7. Fax and scan does not display the menu programs

    original title: Windows 7.   Fax and scan

    Windows Fax and Scan no longer appears in the menu programs


    Go to start and right-click on all programs, and then click Open. Now open the program folder shown that there are. Right click New-> shortcut-> give the path like %windir%\system32\WFS.exe-> then click and Type Windows Fax & Scan under name click Next or finish and you're done.


    Microsoft-Most-Valuable-Professional, blog at:

  • Windows Fax and Scan will not add an account to my internal Fax Modem

    I tried all the work around listed Forums and Windows Fax and Scan will not add an account to my internal fax modem. The Modem is recognized by Windows 7 and test very well. I am running Windows 7 Professional 64 bit.

    Hello michgaud,

    To set up a fax server

    1. Before you begin, make sure that your computer is connected to the network and you know the network address of the fax server (for example, \\mycompanyfaxserver).

    2. Click the button start , click programs, and then click Windows Fax and Scan.

    3. To use the fax mode, click fax at the bottom of the left pane.

    4. Click the Tools menu and then click Fax accounts.

    5. Click Add, and then, in the Fax Configuration Wizard, click on connect to a fax on my network server and follow the instructions.

    Check the following settings:
    In Windows Fax & scan settings, open tools/Fax and under the general tab.
    Look at the 'Fax select device".
    Your modem is listed here?
    You have the, "allowed to send and/or receive" selected?

    This setting should be checked and selected until all accounts are created.

    You can watch the post following TechNet with a suggestion that might help with your problem.

    I hope this helps.


    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • creating PDFs with windows fax and scan

    How can I create PDF files with Windows Fax and Scan using Windows 7 Home Prem?   The only way to create a document with multiple pages is by selecting a type of tiff file.

    Hi Ken King1961,

    You cannot create a PDF using Windows Fax and Scan.

    You will need to use a third party program to create PDF files. Use your favorite search engine to locate the PDF creators.

    For more information about Windows Fax and Scan, see the following article:

    Send a fax with Windows Fax and Scan

  • Microsoft windows fax and scanning will not start on my computer laptop windows 7

    Microsoft windows fax and scanning will not start on my computer laptop windows 7

    Original title: fax and scanning

    Press Windows key + R

    Type: optionalfeatures.exe

    Press enter

    Expand Print and Document Services

    Uncheck the fax and scan Windows

    Click OK

    Reboot if prompted

    Press Windows key + R

    Type: optionalfeatures.exe

    Press enter

    Expand Print and Document Services

    Check fax and scan Windows

    Click OK

    Reboot if prompted

  • App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

    App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

    After upgrade 'OS X El Capitan' to "macOS Sierra" window only empty "App store" and page "Safari" made its appearance, no error message shows. store "iTunes" and "Dictionary" does not connect too.

    But Google chrome works well.

    So have you tried the next steps in your original post that Safari does not work after installing macOS Sierra:

    (1) x OS: "Unable to connect" or "unable to connect to the App Store. An internet connection is required"- Apple Support

    2) Advanced the steps to correct the problems with the iTunes Store - Apple Support connection

  • Has anyone seen a fax USB modem that works with Windows Fax and Scan?

    So far I'm 0 for 2.  PC Fax modems seem to be a lost art.  A few months ago, I tried a USB fax modem and tested the receipt of the fax.  The modem answers the phone, the fax sender starts the transmission and... nothing happens.  Eventually, the sender times out with an error.   Same computer, same Windows Fax and Scan software, with an old modem connected to a serial port, all works well.  Modem manufacturer was not able to help.

    And now the same problem with another PC, the modem is different, different situation.  This time I don't have an easy fallback to a serial port.

    And that leads to my question - no matter that matter where in fact seen a fax-modem USB in the field send and receive faxes using Windows Fax and Scan on Windows 7, and if yes, what was the make and model?

    Thank you

    -Greg Scott

    Hello Greg,.

    Thanks for the quick response.

    You can view the reviews of the product in the manufacturer's Web site and see if that helps.

    Also for the Windows Fax and Scan, when your PC or computer would be equipped with a fax modem (or connected to a fax server), it can send and receive documents such as a standalone device. Windows Fax and Scan even includes a handy tool for the design of custom cover pages.

    Also refer to:

    Fax and scan Windows

    I hope this helps. Otherwise, feel free to write us again and we will be happy to help you.

    Thank you

  • My Windows Fax and Scan will not be

    Let me choose a routing method and therefore unusable.  It worked perfectly until I switched to Google - this could be the problem?

    Hi Diane NL,.

    Is your Windows Fax and Scan worked before?

    If so, try System Restore to the previous days where your fax and scanning worked, or try to uninstall Google.

    Simply answer the result this topic after doing some troubleshooting.

    Thank you! :)

  • I can fax a doc color with windows fax and scan?

    Can I send and receive faxes through windows fax and scanning in color?

    I do not receive, but provided your printer/scanner has a capacity of color you can fax color.

    But don't be aware not all fax m / c except color Fax

  • Scanning multiple pages with Windows Fax and Scan

    I can't understand how to scan multiple pages in a document on Windows 7 using the Windows Fax and Scan program. Using the same printer (Canon MX300), I can scan in several pages in a single file on my old XP using Windows Office Document Imaging. It works very well. I tried to download this program on my Windows 7 computer and I can scan, but the pages are blank! Can someone help me get this figured out?

    MODI is part of the office and requires the rest of the Office to be there. You can also use a PDF as PDF-Xchange Viewer writer to import your pages scanned in a multipage. PDF of the file and send it by fax.



    HAL Hostetler, TCE

    Engineer senior/UPDATED--MS MVP-Print/Imaging - WA7BGX - KVOA television, Tucson, AZ.

    Live Hot Licks -

Maybe you are looking for

  • Keyboard shortcut for "Clear downloads" in the library?

    Is there a keyboard shortcut for "Clear downloads" in the library? It's a bit annoying to have to click on the button when almost everything else, "Organize" as has shortcuts.

  • Impossible to close or to access the dialog box

    within a Web site "forms", the dialog box is open, but I don't see the buttons "ok/Cancel". nothing happens when I click on the button (cancel or ok) and I cannot close firefox. use "quite the force" to solve the

  • What is ASPNET and why he created a user profile on my Vista laptop?

    I could not connect as administrator on my laptop. I wonder to enter the admin password to download files, run CDs, update of programs...I just ran a password hacker ( This indicates that the admin user account doesn

  • Replace the system file is corrupt

    Installed Nero Media 10... The only program that does not work is 'BackItUp '... I can run the older V5.0.14.100, but when I try to use V5.4.21.100 it indicates problems with the KERNEL32.dll and NTDLL.dll files... I want to replace these files or DI

  • PDF of blackBerry Smartphones support

    Hello boys and girls I need appropriate support for the PDF by BB9700. his daft being able to open a PDF file via e-mail but save the attachment to the phone, you cannot open it. Is there a free way to make pdf can be opened directly?