Problems after installing drivers.

For a long time, I had a same problem installing drivers.  I finally got out it was because I have my program files all together for my E drive (my C drive is a smaller SSD).  I made the necessary changes to my system to allow the drivers to be installed on the C drive.  After installation I copied the entire tree on my E drive and changed my system to install on E.

Since that every time I try to print I am told that the printer is offline.  I can't open the scanner either.  Windows find the printer successfully, and I'm able to do things like check my ink level.  I can not print correctly on other computers on my network so I know the printer is fine.

The printer in question is a Photosmart HP 6510, computers are all windows 7 and connections are all wireless.

I am sure that the problem is the way I have all my files on my E drive program and not my C drive at 90%.  The ideal solution would be for the HP Installer to assume not only that I want things on C, but I don't see that changing at any time soon.  Anyone with advice on how it works?

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Hello JPadilla,

I set up a laboratory and recreated the error code that you receive when you try to change the drive in which the software is installed to. I'm able to successfully download, extract and install the HP software on my E: drive by following the steps below:

1. Please make sure that there is no HP printing software installed on your C: drive, even if it's just the basic print drivers go ahead and remove them.

2. clear your temp folder on the C: drive: click on your Start Menu in the search box type %temp% and delete the files.

3. Please make sure you back up your registry before proceeding to #4.

4. has created a folder on your D: drive and name it 'Test'.

5. click on your Start Menu and search for "regedit", once you are in the follow-up record this way:

HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > current Version

6. now that you are in the registry, I need you to right click on the following files and select Edit and change your:

ProgramFilesDir to D:\Test

ProgramFilesDir (x 86) to D:Test (x 86)

ProgramFilesPath to Test %

ProgramW6432Dir to D:\Test

7. now, we can go ahead and download the drivers and full software features. Once you have clicked on the download, select Save as using the drop-down arrow and select computer and select your E: drive, click Open, and then save. Once downloaded go ahead and select RUN.

You should now be able to install on your E: drive, as stated previously I managed to clear the error and changing the drive in which the software was the installation by following the directions above.

Please keep me updated and I would like to know if it is a resolution that is successful for you or if you need more help, I'd be happy to help you.

Thank you very much

Tags: HP Printers

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