Problems connecting Xbox live/BT home hub?

My xbox is connected to the BT home hub, but I can't connect to XBox live. I entered the web key and set auto IP address. It's still not working so hard cable to hub? How can I connect?

Hi scottm1997,

What operating system do you use?

First of all, make sure that you have followed the steps in this link to connect to the Xbox.

You can consult the following links:

http://www.Microsoft.com/windowsxp/using/Networking/Setup/Xbox.mspx

A direct Modem connection

http://support.Xbox.com/support/en/us/Xbox360/xboxlive/getconnected/setupahomenetwork/directmodemconnection.aspx

As you say that you can not connect to Xbox LIVE, you can try to diagnose the problem directly on your console. Go to My Xbox and open the Control Panel, and then select network settings, Test Xbox LIVE connection.

In addition, follow the troubleshooting steps in this link and check will it solve the problem.

Step by step wireless connection

https://support.Xbox.com/support/en/us/NXE/xboxlive/getconnected/hcxl/sbswirelesscon.aspx

You can also check the following links for Xbox live support and try the steps provided:

http://support.Xbox.com/support/en/us/Xbox360/xboxlive/troubleshooting/networkhelp_wireless.aspx

http://support.Xbox.com/support/en/us/Xbox360/xboxlive/troubleshooting/gettingconnectederrors.aspx

If you still need help, you could get in Xbox for more support.

You can see the following link for Xbox support:

http://www.Xbox.com/en-us/community/

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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